How do I make a claim?

Call us on 0800 051 5175 to start the claims process.  Lines are open Monday to Friday 9 am to 5pm.  One of our team will review the claim and be in contact if they need any more information.

For our joint protection, telephone calls may be recorded and monitored.  Calls to 0800 numbers from UK landlines and mobiles are free.

Explore more frequently asked questions

Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.

Car and motor insurance

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Home insurance

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Travel insurance

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Health cover

Health insurance

Life cover

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Go to over 50s life insurance FAQs

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Critical illness cover

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Income protection

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Aviva DigiCare+

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Personal accident insurance

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Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

Go to COVID-19 support

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