Making an income protection claim
If something happens, we’re here for you. You can start your claim online or give us a call – whichever’s easier for you.
We’ll take a look at your claim and do our best to support you while you get better and back to work. To get started, we’ll need to have a chat with you about your job and the injury, illness, or condition that’s stopping you from working.
You can help us process your claim as quickly as possible by making sure you have a few things to hand, for example your:
- name and contact details
- policy number
- medical condition and symptoms
- occupation and day to day duties
- annual salary before tax
- sick pay and details of any other income
- employer details
- GP contact details
What to expect when making a claim
Aviva offers additional support alongside your claim — we’ll also connect you with experts who’ll be with you on your path to recovery.
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Dedicated case managers
One of our experienced case managers will speak directly with you. They’ll take time to understand what’s going on and tailor support to your changing needs. They’ll be there to give you advice and emotional support as you get back to your best.
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Vocational rehabilitation consultants
Our team of Certified Disability Management Professionals are experts in helping you make a safe and sustainable return to work when the time is right, with personalised support every step of the way.*
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Specialist clinicians
The type of help you need is going to depend on your condition. Our network of rehabilitation partners are there to support you in your time of need - whether that be physiotherapy, mental health treatment, or specialist cancer recovery support, your case manager will work with you and our specialists to tailor your rehabilitation needs.
*Rehabilitation support is available to customers insured under an Aviva Income Protection policy. It’s a non-contractual benefit which Aviva can change or withdraw at any time.
Already have income protection insurance with us?
Contact us
We’re always here to support you — if something happens, let us know as soon as you can.
If you bought your policy with another provider
You might have a policy that you bought with another insurer. If so, the contact details in this section should help you start your claim.
Calls to 0800 numbers are free from UK landlines and mobiles. Calls to other numbers, including those beginning 01, 0208 and 0345 may be subject to charges. To protect us all, calls may be recorded and monitored.
Friends Provident Show more Show less
Bupa Health Insurance Show more Show less
If your policy number starts with H or R and is 10 characters long:
Bupa Health Insurance - Income Protection claims
- Monday to Friday:
- -
- Weekends:
- Closed -
Email us: protectioncustomers@aviva.com
Friends Life Show more Show less
If your policy number starts with FL or BPL
Friends Life Income Protection claims
- Monday to Friday:
- -
- Weekends:
- Closed -
Email us: flipclaims@aviva.com
AXA Show more Show less
If your policy number starts with H, J or L and is 7 characters long:
If your policy number starts with a 3:
If your policy number starts with a 2, 4, 5, 6 or 8:
AXA Sunlife Direct Show more Show less
Winterthur Show more Show less
AIG Life Limited Show more Show less
Claims for former AIG Life Limited policies are handled by a different team and depend on the type of policy and cover.
You can find the correct team to call by using this link.
Former AIG Life Limited policies can be recognised by the following:
- Individual Protection: P followed by 9 numbers, i.e., P123456789
- PAX Life policies: start with 45 followed by 9 numbers, i.e., 45123456789#
- Group Protection/Employee Benefits:
- Group Life Assurance: LG by 6 numbers e.g. LG123456
- Group Critical Illness: GC followed by 6 numbers, e.g., GC123456
- Group Income Protection: HG followed by 6 numbers, e.g., HG123456
Aviva Protection UK Limited Show more Show less
Claims for former Aviva Protection UK Limited policies are handled by a different team and depend on the type of policy and cover.
You can find the correct team to call by using this link.
Former Aviva Protection UK Limited policies can be recognised by the following:
- Individual Protection: P followed by 9 numbers, i.e., P123456789
- PAX Life policies: start with 45 followed by 9 numbers, i.e., 45123456789#
- Group Protection/Employee Benefits:
- Group Life Assurance: LG by 6 numbers e.g. LG123456
- Group Critical Illness: GC followed by 6 numbers, e.g., GC123456
- Group Income Protection: HG followed by 6 numbers, e.g., HG123456