I want to update an existing claim

Update a claim on MyAviva

If the claim is for you, the quickest and easiest way to update it is through MyAviva. Here you can also see details of any benefit limits, policy terms and conditions, previous claims and your billing history. 

Please note, it’s important to bear in mind that if you go ahead with treatment before you receive your claims decision, you might be liable for the costs.

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Policy number

It's important that you include this as it helps us identify your policy. 

It's important that you include this as it helps us identify your policy. 

Please ensure you select the correct DOB including the year. If this doesn’t match our records, we won't be able to complete the claim.

Search for the address by entering the postcode. The postcode should be in Great Britain, Northern Ireland, Isle of Man or Channel Islands.

We'll use this to contact you about the claim.

Claim details

Tell us more about the claim below.

Is this claim for yourself?

Please ensure you select the correct DOB including the year. If this doesn’t match our records, we won't be able to complete the claim.

Search for the address by entering the postcode. The postcode should be in Great Britain, Northern Ireland, Isle of Man or Channel Islands.

For over 16s only

For over 16s only

Please ensure you select the correct DOB including the year. If this doesn’t match our records, we won't be able to complete the claim.

Search for the address by entering the postcode. The postcode should be in Great Britain, Northern Ireland, Isle of Man or Channel Islands.

Please ensure you select the correct DOB including the year. If this doesn’t match our records, we won't be able to complete the claim.

Search for the address by entering the postcode. The postcode should be in Great Britain, Northern Ireland, Isle of Man or Channel Islands.

For over 16s only

For over 16s only

Please ensure you select the correct DOB including the year. If this doesn’t match our records, we won't be able to complete the claim.

Search for the address by entering the postcode. The postcode should be in Great Britain, Northern Ireland, Isle of Man or Channel Islands.

For over 16s only

For over 16s only

Do you have the claim reference number?
How would you like to update the claim?
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Please tell us about the treatment, test or appointment they've recommended. Don't worry if you don't know the procedure code – just describe it in your own words.

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For example, discuss test results. If you don't provide this information it may take us longer to process your claim.

Do you have a procedure code?
Do you have a confirmed diagnosis?
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Please confirm the name of the medical professional you're under the care of who recommended and will be attending the test, treatment or consultation.

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Please confirm the name of the hospital or facility this will be taking place at.

Is your healthcare professional changing?
Is your hospital or facility changing?

What is your query about a bill or invoice?

Please tell us as much as you can about the bill or invoice, including: 
  • The invoice number (if available)
  • The name of the medical professional, clinic or hospital
  • What treatment the invoice relates to
  • Date of the treatment the invoice relates to 
  • The amount charged

Providing these details will help us review your query and respond more quickly.

 

Additional Support

Do you have any additional support requirements you would like to make us aware of?
Please let us know the additional support requirements you would like to make us aware of?

If there's nothing else, please skip this question

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