Existing customers

Managing your policy

Please call us on 0333 234 0630 * with any queries about Aviva pet insurance or if you need to renew or amend your existing Aviva pet insurance policy.

Make a claim

To make a claim on your Aviva pet insurance policy please call 0333 234 0631.* Lines are open from 8am – 6pm weekdays and 9am – 2pm Saturdays.

Alternatively, you can request a claim form by emailing customerqueries@bdml.co.uk (please provide your full name and client reference number).

Make a complaint

We aim to give you great customer service but sometimes things do go wrong. We’ve made it easy for you to complain online using our complaint form. You can even send us photos and files to help us understand your issues.

Submit your complaint now

Contact us about another product

Contact us about another product

*The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. Calls to and from Aviva may be monitored and/or recorded.

For pet insurance Aviva UK Digital Limited introduce to BDML Connect Ltd who arrange and administer the policy. BDML Connect Limited is authorised and regulated by the Financial Conduct Authority (No. 309140). Registered in England and Wales Number 02785540. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB. Aviva UK Digital Limited is authorised and regulated by the Financial Conduct Authority. Registered in England No. 09766150. Registered Office: St Helen’s, 1 Undershaft, London EC3P 3DQ. Pet insurance is underwritten by Aviva Insurance Limited, Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 202153). You can check this by visiting the Financial Services Register at http://www.fca.org.uk/register or contacting the Financial Conduct Authority on 0800 111 6768.

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