Existing customers

Managing your policy

Please call us on 0844 561 1725* with any queries about Aviva pet insurance or if you need to renew or amend your existing Aviva pet insurance policy.

Make a claim

To make a claim on your Aviva pet insurance policy please call 0844 561 1732.* Lines are open from 8am – 6pm weekdays and 9am – 2pm Saturdays.

Make a complaint

We aim to give you great customer service but sometimes things do go wrong. We’ve made it easy for you to complain online using our complaint form. You can even send us photos and files to help us understand your issues.

Submit your complaint now

Contact us about another product

Contact us about another product

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* Calls from BT landlines will cost a maximum of 5p per minute. The price of calls from other telephone companies will vary. Calls may be recorded/monitored.

For pet insurance Aviva Insurance Services UK Limited introduce to BDML Connect Limited who arrange and administer the policy. BDML Connect Limited are registered in England at 1000 Lakeside North Harbour, Western Road, Portsmouth, PO6 3EN (Registered No - 2785540). BDML Connect Limited is authorised and regulated by the Financial Conduct Authority. Pet Insurance is underwritten by Aviva Insurance Limited. Aviva Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

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