Request information about your data

We'll use the information you send us for internal verification, so we can make sure we get the right information and send it to the right person.

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Let us know a bit about you

What's your current address and postcode?

Search for the address by entering the postcode. The postcode should be in Great Britain, Northern Ireland, Isle of Man or Channel Islands.

What's your previous address (if applicable)?

Search for the address by entering the postcode. The postcode should be in Great Britain, Northern Ireland, Isle of Man or Channel Islands.

What's your email address, contact number, and date of birth?

Please enter the date in the format dd/mm/yyyy

About your request

What data would you like us to provide?
Are any of your policies with us part of a corporate or company scheme (through your employer)? (optional)

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We'll contact you by phone to clarify some details of your request

Delivering the data

Secure online portal – our secure online portal, powered by Box, is a quick and easy way to receive your data. Once your case is completed, we'll send you a link to download your data. We'll send you a password separately, which you'll need to access the link. Once you've clicked the link and entered your password, you'll be able to download your data. 

Email attachment – if you've given us an email address, we can send your data to you as password-protected email attachments. We'll send your password separately, and one of the team will confirm how you'd like to receive this with you. If your case contains a lot of data, we may need to split the files across multiple emails, due to file size limitations on email attachments, which vary depending on your email provider.

USB/CD – we can send your data on a USB stick or audio CD for call recordings, sent via secure delivery. You'll need to sign for the package once it arrives, and need a device with a USB-A port (or a suitable adapter) to access files on the USB.

Paper copy – we'll send your data to you on paper via secure delivery. You'll need to sign for the package once it arrives. If you've requested call recordings, we'll ask you to confirm whether you'd like to receive these through our online portal, email, USB, or audio CD.

Declaration

Important Privacy Information

All personal data relating to you that is held by Aviva will be retained for as long as is necessary to carry out the purpose for which it was collected and to meet our regulatory and legal obligations. The data may be shared within Aviva and the Aviva group of companies where necessary. We will sometimes need to share your personal data with third parties but will only do so where necessary. Recipients may include legal advisers, regulatory bodies and our third party service providers, such as IT suppliers.

For further information about how we use your personal data and your data protection rights, please refer to our privacy policy which can be found at https://www.aviva.co.uk/services/about-our-business/products-and-services/privacy-policy/.  In particular, you have the right to correct the personal data we hold about you or to restrict the processing of your personal data in certain circumstances. You may also, under certain circumstances, have the right to object to particular aspects of how your personal data is processed or to request erasure of your personal data.

Aviva uses your personal data as set out in our Privacy Policy. We use Google’s reCAPTCHA technology to protect our websites from spam and abuse. The Google Privacy Policy and Terms of Service apply to reCAPTCHA.