Who provides your windscreen cover?
We use a range of suppliers for windscreen claims.
To book a repair or replacement for your windscreen with our approved windscreen repairers, visit here.
Alternatively, you can call our claim specialists on 0345 030 6925. Lines are open 24 hours, 7 days a week.
If you have our Aviva Motor Insurance, including Van
You will not be covered if you have our Third Party, Fire and Theft cover. If you have Comprehensive cover, windscreen replacements are subject to a £115 excess, repairs to chips are subject to a £10 excess.
When using a non-approved glass repairer, there is a limit of £185.
If you have AvivaPlus car insurance
With Basic cover, you are not covered for glass repair or replacement.
Regular cover excesses are £115 for replacement and £10 for repair.
For Premium cover, there is no excess to pay and there is no limit for glass replacement.
Explore more frequently asked questions
Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.
Home insurance and Heating & Boiler Cover
FAQ search tool
Not found the answer you need yet? If you have a particular question, try our FAQ search tool.