Aviva Health UK Ltd
This includes complaints about: Private Medical Insurance for individuals, small/large groups and Health Essentials.
Table of figures for period 1st July to 31st December 2025
| Number of complaints opened by volume of business | ||||||||
|---|---|---|---|---|---|---|---|---|
| Product / Service grouping | Provision (at reporting end period) per 1000 PIF * | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld ** | Main cause of complaints opened |
| Banking and credit cards | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable |
| Home Finance | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable |
| Insurance and pure protection | Shown in figures below | Not applicable | Shown in figures below | Shown in figures below | Shown in figures below | Shown in figures below | Shown in figures below | Shown in figures below |
| Aviva Health UK Ltd (sales) | Not applicable | 7.51 per 1,000 policies sold | 1,236 | 1,276 | 49.4% | 47.5% | 27.0% | Information, sums / charges, errors/not following instruction |
| Decumulation and pensions | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable |
| Investments | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable |
| Credit related | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable | Not applicable |
The Financial Conduct Authority ask us to report to them the percentage of complaints we close within 3 days and between 4 days and 8 weeks. This is the information you can see here.
Details of the number of cases referred to the Financial Ombudsman Service can be found at the Financial Ombudsman website.
Important information
* PIF stands for policies in force.
** This represents the percentage of customers who we recognise had a valid complaint in full or part.
Brands and trading names
Aviva Health UK Ltd
Complaints data for other categories
Tell us about a complaint
We are committed to treating our customers fairly, we want to learn and put things right.
General Insurance complaints data
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