Aviva UK Digital
This includes complaints about: Motor, Buildings, Contents, Travel, Breakdown Cover, Home Assistance, Legal Expenses, Personal Accident, Life & Critical Illness, Private Medical Insurance for Individuals, Guaranteed Lifelong Protection (50+), Free Parent Life Cover and Speedy Diagnostics.
Aviva UK Digital is an intermediary which introduces and sells direct to consumer products underwritten by Aviva Life Services UK Ltd and Aviva Insurance Ltd. The complaints shown below are in relation to sales and marketing activity which has been undertaken by Aviva UK Digital.
Table of figures for the period July to December 2019
|Number of complaints opened by volume of business|
|Product / Service grouping||Provision (at reporting end period per 1,000 policies in force)||Intermediation (within the reporting period)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld *||Main cause of complaints opened|
|Banking and credit cards||N/A||N/A||N/A||N/A||N/A||N/A||N/A||N/A|
|Insurance and pure protection||N/A||0.50 (per 1,000 sales)||1,492||1,642||56.6%||23.0%||54.1%||Other general admin / Customer service|
|Decumulation and pensions||N/A||N/A||N/A||N/A||N/A||N/A||N/A||N/A|
The Financial Conduct Authority ask us to report to them the percentage of complaints we close within 3 days and between 4 days and 8 weeks. This is the information you can see here.
Details of the number of cases referred to the Financial Ombudsman Service can be found at the Financial Ombudsman website.
* This represents the percentage of customers who we recognise had a valid complaint in full or part.
Brands and trading names
Aviva UK Digital Ltd, Quotemehappy.com, General Accident.
Complaints data for other categories
Explore complaints data for one of our other categories.
General Insurance complaints data
This covers complaints about our motor, home, travel and pet insurance products, plus others.
Life and pensions complaints data
Take a look at complaints data relating to our life insurance and pension products.