Does your policy number start with 73? Then you have an Aviva Online or Aviva Premium policy. Not sure if that’s you? See other policy options
Manage your policy or make a claim
Log in to MyAviva
Most customers can use MyAviva to:
- view and make changes to your policy
- renew your policy
- make a claim
- see your documents.
Need to make a home insurance claim?
You can make a claim online, and we'll support you along the way.
Here’s how it works:
- Start by telling us what happened
- We’ll review your claim
- We'll aim to settle your claim quickly and keep you updated along the way.
Our chatbot can connect you to the answers and people you need
If you can't find what you’re looking for, our chatbot can give you instant support around the clock, help you manage your account, and point you towards the right team if you need to speak to someone.
Can't find what you need?
Get in touch.
Aviva Online or Aviva Premium home insurance claims
Aviva Online or Aviva Premium home insurance claims
0345 030 7360
Phone lines are open 24 hours a day for new claims and Monday to Friday 9am-5pm for existing claims.
Home emergency cover claims
0345 300 3346
You need to have bought the optional home emergency add on for this type of claim. You can check this in your policy documents by logging in to MyAviva.
Phone lines are open 24 hours a day.
Legal services
0345 030 7295
You need to have bought the optional legal services add on for this type of claim. You can check this in your policy documents by logging in to MyAviva.
Important information
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.