Does your policy number start with MTH or AVP? That means you have AvivaPlus home insurance. Not sure if that’s you? See other policy options
Make a claim or manage your policy
Log in to MyAviva
Most customers can use MyAviva to:
- view and make changes to your policy
- see your documents
- make a claim
- update your personal information.
Need to make a home insurance claim?
You can make a claim online, and we'll support you along the way.
Here’s how it works:
- Start by telling us what happened
- We’ll review your claim
- We'll aim to settle your claim quickly and keep you updated along the way.
Our chatbot can connect you to the answers and people you need
If you can't find what you’re looking for, our chatbot can give you instant support around the clock, help you manage your account, and point you towards the right team if you need to speak to someone.
Can't find what you need?
Get in touch.
AvivaPlus home insurance customer service
AvivaPlus home insurance customer service
0800 096 5850
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 2:00pm
AvivaPlus home insurance claims
AvivaPlus home insurance claims
0800 158 4091
Phone lines are open 24 hours a day for new claims and Monday to Friday 9am-5pm for existing claims.
Home emergency cover claims
0345 300 3346
You need to have bought the optional home emergency add on for this type of claim. You can check this in your policy documents by logging in to MyAviva.
Phone lines are open 24 hours a day.
Legal services
0800 096 5850
You need to have bought the optional legal services add on for this type of claim. You can check this in your policy documents by logging in to MyAviva.
Phone lines are open 24 hours a day.
Important information
Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.