Manage your policy or make a claim
Log in to MyAviva
Most customers can use MyAviva to:
- view and make changes to your policy
- renew your Multi-trip policy
- see your discounts.
Need to make a claim?
You can make a claim online or give us a call if you’d prefer to speak with someone.
Have these ready before you start:
- Your policy number – you can find this in MyAviva
- Your personal details, plus the details of anyone else claiming on this policy
- Your trip information, such as, date of travel or airline if relevant.
Our chatbot can connect you to the answers and people you need
If you can't find what you’re looking for, our chatbot can give you instant support around the clock, help you manage your account, and point you towards the right team if you need to speak to someone.
Frequently asked questions
These dig into the topics we're asked about most, including travel with a medical condition, having to cancel your holiday, and cover for winter sports.
Can't find what you need?
Get in touch.
Submit an online form
Aviva Signature travel insurance customer service
Aviva Signature travel insurance customer service (UK)
0345 030 8715
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
Aviva Signature travel insurance emergency claims
Aviva Signature travel insurance emergency claims (UK)
01603 208 044
Phone lines are open 24 hours a day
Aviva Signature travel insurance emergency claims (abroad)
0044 1603 208 044
Phone lines are open 24 hours a day
Aviva Signature travel insurance non emergency claims (UK)
0345 030 6983
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 4:00pm
Sunday: Closed
Bank holidays: 8:00am - 4:00pm
Aviva Signature travel insurance non emergency claims (abroad)
0044 1603 603 716
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 4:00pm
Sunday: Closed
Bank holidays: 8:00am - 4:00pm
Travel assistant
Aviva Signature travel insurance travel assistant (UK)
01603 208 045
Phone lines are open 24 hours a day
Aviva Signature travel insurance travel assistant (abroad)
0044 1603 208 045
Phone lines are open 24 hours a day
Aviva Signature travel insurance quotes
Aviva Signature travel insurance quotes (UK)
0044 1603 603 716
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday and bank holidays: 10:00am - 2:00pm
Important information
The cost of calls to 01 and 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.
Did you take your policy out with someone else?
So that we can get you to the right place, please choose one of the options below.
Get an Aviva Signature travel insurance quote
If you’re thinking about taking out a new Aviva Signature travel insurance policy or just want to check on an existing quote, you can do it online.
Get a quote online
If you want to get a new quote or already have an existing quote, just click on one of the links below.