Make a claim

Everything you need to know to get your claim started

This is the place for information about a policy through Aviva Life & Pensions UK Limited, which was issued by Aviva Protection UK Limited or AIG Life Limited. Please note, you can’t view these policies on MyAviva.

What type of cover do you have?

Personal protection

What type of claim would you like to make?

We’ll do our best to make the whole process as simple as possible for you and your loved ones – and our experienced, UK-based claims handlers are here to guide you through. To get you to the right team, please choose from the following options.

Business protection

What type of claim would you like to make?

We’ll do our best to make the whole process as simple as possible for you and your loved ones – and our experienced, UK-based claims handlers are here to guide you through. To get you to the right team, please choose from the following options.

Employee benefits

Claims for employee benefits protection schemes (group protection) should be made by either the employer or the scheme's financial adviser. Please visit our dedicated employer/business page to find out how. 

Extra support when you need it

There can be a lot to take in when making a claim. But help is always at hand, even if you’re not quite ready to speak to our team. We've put together plenty of useful information:

  • How to get policy documents in a more friendly format
  • More detail about what trusts are
  • Links to other organisations that can help at a difficult time