Which invoice address?

More information means more efficiency

It's important to give us as much patient and treatment information as you can, so that we can process your invoices efficiently. Under most circumstances, patients will have provided you with policy information prior to starting treatment — and we should have already approved their claim.

We realise that as products change to better serve our customers, some product names may have changed and this can make finding the right details for that policy confusing. The information below will help you check which policy the patient holds with Aviva, and find the correct invoicing address and contact details:

Group 1 — current private health insurance policies

Product names Policy numbers Notes Invoice address Need to contact us?
Healthier Solutions These policy references have 6 characters, a mixture of numbers and letters — for example: 421399 or 951T3M. The patient should have stated the name of their healthcare policy, and the policy number. Department 37, Aviva UK Health, Chilworth House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire SO53 3RY.


Department 37
Aviva UK Health
Chilworth House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire
SO53 3RY
If you have questions about invoices for these policies please call 0808 101 4010, 9am-5pm, Monday - Friday. Calls to and from Aviva may be monitored and/or recorded.
Solutions
Optimum
Premier Care
Barclays Additions

Group 2 — Aviva staff schemes

Group 3 — Medios private healthcare policies

Group 4 — PMI Ltd