Need to contact us?

Sometimes you'll want to contact us by phone, perhaps to check on invoice progress or simply to ask a question. All the numbers you'll need are listed below.

We're always happy to help. When you call, please remember to have the patient's name, policy number, address, date of birth and treating specialist's details to hand. This helps us perform a security check, which is for the benefit of our customers' data protection.

Calls to and from Aviva may be monitored and/or recorded.

Aviva Bill Payment Team

  • Call: 0800 015 0107 for single invoice queries that were sent in less than a month ago.

Head off claims

  • Call: 0800 142 2373 for invoice queries relating to the following policies:

    • 980033
    • 980040
    • 980034
    • 951621
    • 951B5K
    • 961BBQ

Please note, we can't help with queries for other policies on this number.

Hospital enquiry team - helping you resolve outstanding single invoices

Call: 0800 015 0107 for queries relating to stand-alone invoices that were sent in over a month ago, and are therefore considered as being outstanding.

Multiple invoice queries

We'll do our best to answer enquires on single bills which are either outstanding or not paid in full straight away. If you have a larger number of queries please use the template below to submit an aged debt report to the Hospital Enquiry Team at the following email address:

It helps us if you use our Aged Debt Report Template to submit this query.

Download the Aged Debt Report Template (XLS 18 KB)


Please mark all correspondence 'Private and confidential', and include as many details as possible (including the name and policy details of the patient to whom the refund refers). Send to:

Department 40
Aviva UK Health
Chilworth House
Hampshire Corporate Park
Templars Way
Eastleigh, Hampshire
SO53 3RY