Contact us about your health insurance

Manage your policy or make a claim

Log in to MyAviva

Most customers can use MyAviva to:

  • make a claim or update us on an existing claim*
  • view your policy information and cover details
  • keep track of your outpatient and excess benefits.

*Claims capability may vary depending on the benefit selected

Connecting you to the answers and people you need

If you can’t find what you’re looking for, our chatbot can give you instant support around the clock. It can help you manage your account and point you towards the right team if you need to speak to someone.

Can’t find what you need?

Get in touch.

I have health insurance directly through Aviva Show more Show less

If your policy number starts with a 0, 1, 2, 3, or 4, use the forms below.

How do I make a health insurance claim?

I need to make a new health insurance claim

I need to update an existing health claim

I have a general health insurance enquiry or want to do something else

Make a general enquiry ""

I need to tell you my address has changed

I need to change my personal details

I have health insurance through my own company Show more Show less

If your policy number starts with 5, 90, 91, 92, 93, or 94, use the forms below.

How do I make a health insurance claim?

I need to make a new health insurance claim

I need to update an existing health claim

I have a general health insurance enquiry or want to do something else

Make a general enquiry ""

I need to tell you my address has changed

I need to change my personal details

I have health insurance through my corporate company Show more Show less

If your policy starts with 95, 96, or 98, use the forms below.

How do I make a health insurance claim?

I need to make a new health insurance claim

I need to update an existing health claim

I want to change the address on my health policy

I want to change some personal details on my health policy

I have a general health insurance enquiry or want to do something else

Make a general enquiry ""

I want to request my policy documents

Request a copy of my policy documents ""

Health insurance customer service

Health insurance customer service Show more Show less

Health insurance customer service (UK)

0800 068 3827

Monday to Friday:
-
Weekends and bank holidays:
Closed -

Health insurance claims Show more Show less

Health insurance claims (UK)

0800 068 3827

Monday to Friday:
to
Saturday
-
Sunday and bank holidays:
Closed

Diagnostics insurance claims customer service Show more Show less

Diagnostics insurance claims customer service (UK)

0800 158 3333

Monday to Friday:
-
Saturday
-
Sunday and bank holidays:
Closed

Health insurance quotes Show more Show less

Health insurance quotes customer service (UK)

0800 015 9830

Monday to Friday:
-
Weekends and bank holidays:
Closed

Important information

For our joint protection, telephone calls may be recorded and/or monitored.

Our operating hours may be different depending on which team you need to speak to.

Get a health insurance quote

If you're thinking about taking out a new health insurance policy or just want to check on an existing quote, you can do it online.

Get a quote online

If you want to get a new quote or already have an existing quote, just click on one of the links below.