Aviva Critical Illness claims customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Manage your policy or make a claim
Manage your policy
Most customers can use MyAviva to:
- view your policy information and cover details
- get access to helplines and contact information
Need to make a claim?
If you have been told you have a critical or terminal illness, or if you're permanently unable to work, your policy may cover you. If you're not sure, check your policy booklet or call us to find out.
Connecting you to the answers and people you need
If you can’t find what you’re looking for, our chatbot can give you instant support around the clock. It can help you manage your account and point you towards the right team if you need to speak to someone.
Can't find what you need?
Get in touch.
Submit an online form Show more Show less
Critical illness claims customer service Show more Show less
Aviva Critical Illness claims customer service (abroad)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Critical illness quotes Show more Show less
Aviva Critical Illness quotes customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Bought your policy through another provider?
Find their contact details listed next to their name below.
Friends Life Show more Show less
Bought your policy through Friends Life? Contact us using the details below that match your policy number.
If your policy number starts with F, L or VM:
Friends Life - Life Insurance customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Friends Life - Life Insurance customer service (abroad)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
If your policy number starts with 3:
Friends Life - Life Insurance customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Friends Life - Life Insurance customer service (abroad)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
If your policy number starts with a 2, 4, 5, 6 or 8:
Friends Life - Life Insurance customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Friends Life - Life Insurance customer service (abroad)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
If your policy number starts with H, J or L:
Friends Life - Life Insurance general customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Friends Life - Life Insurance general customer service (abroad)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Friends Provident Show more Show less
Bought your policy through Friends Provident? Contact us using the details below.
Friends Provident - Life Insurance customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Friends Provident - Life Insurance customer service (abroad)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
AXA Show more Show less
Bought your policy through AXA? Contact us using the details below that match your policy number.
If your policy number starts with H, J or L:
AXA Life Insurance customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
AXA Life Insurance customer service (abroad)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
If your policy number starts with 3:
AXA Life Insurance customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
AXA Life Insurance customer service (abroad)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
If your policy number starts with a 2, 4, 5, 6 or 8:
AXA Life Insurance customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
AXA Life Insurance customer service (abroad)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
BUPA Health Assurance Show more Show less
Bought your policy through BUPA Health Assurance? Contact us using the details below.
Bupa Health Assurance Critical Illness Cover customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Bupa Health Assurance Critical Illness Cover customer service (abroad)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Royal Bank of Scotland and Natwest Show more Show less
Bought your policy through Royal Bank of Scotland and Natwest? Contact us using the details below.
Royal Bank of Scotland and Natwest Critical Illness Cover customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Royal Bank of Scotland and Natwest Critical Illness Cover customer service (abroad)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
Hamilton Life Show more Show less
Bought your policy through Hamilton Life? Contact us using the details below.
Hamilton Life Critical Illness Cover customer service (UK)
- Monday to Friday::
- -
- Weekends and bank holidays::
- Closed
AIG Life Limited Show more Show less
Bought your policy through AIG Life Limited? Contact information can be found here.
Aviva Protection UK Limited Show more Show less
Bought your policy through Aviva Protection UK Limited? Contact information can be found here.
Important information
Telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. You may be charged for calling outside of the UK.
Our opening hours may be different depending on which team you need to speak to.
Get a critical illness cover quote
If you're thinking about taking out new critical illness cover or just want to check on an existing quote, you can do it online
Get a quote online
If you want to get a new quote or already have an existing quote, you can do this online. Just click on one of the links below.