Before you cancel
If you’re thinking about leaving us, we want to help you consider your options and answer some of the most frequently asked questions we get around cancellation.
And if you still want to leave us after this, we’ll make it as hassle-free as we can.
I’ve paid off my mortgage. Do I still need insurance?
Things are a bit tight financially at the moment. I’m thinking of cancelling
I’ve got a joint life policy, but I’m now divorced/separated – what should I do?
Something’s changed in my life. Do I need to cancel my policy and take out a new one?
I don’t think I need this insurance anymore – I get cover through work
And if you’d still like to cancel…
Still want to leave us? We’ll be sad to see you go, but we’ll make it as hassle free as possible. All you have to do is fill out our online form letting us know you want to cancel, and we’ll get the ball rolling.
If you change your mind and want to keep your cover, that’s fine too. As long as you let us know within 30 days, we should be able to restore it in most instances. We won’t charge you anything to do this, as long as you pay any outstanding premiums, and nothing’s happened during that time that you could have made a claim for.
Take a look at our latest news and guides.
Can you have more than one life insurance policy?
For anyone wondering ‘can I have more than one life insurance policy?’ - the answer is yes! Find out why you might need more than one life insurance policy here.
What is mortgage protection insurance?
Mortgage protection insurance is a type of term life insurance. Find out more about how mortgage protection insurance works, and how it can help you here.
Children’s critical illness benefit
The last thing you’ll want to think about is your child being critically ill, but it’s worth considering how you’d manage financially. Find out more here.
Do I need income protection insurance if I’m under 30?
In the time it takes to watch a handful of TikTok videos, you could help get reassurance for the future by taking out income protection insurance.
Do I need income protection insurance?
If you have income protection insurance, you could get money every month to help cover your outgoings if you’re unable to work because you’re ill or injured.
What does our critical illness insurance cover?
Understanding exactly what your critical illness cover policy covers you for can give you peace of mind, when you need it most.
How much critical illness cover do you need?
Your critical illness cover amount will be one of the factors of how much you pay in premiums. Find out how much critical illness cover you might need here.
Self-employed income protection: the facts
When you’re self-employed or a contractor, you get the sweet perk of being your own boss, but you wave goodbye to traditional employee benefits like company sick pay.
Life insurance and income protection insurance – what’s the difference?
These two types of insurance provide cover for quite different circumstances.
Paying out when you need it
In 2020 we paid out over £1bn in protection claims to help over 50,000 people and their families.
Do you need a medical to get life insurance?
If you’re avoiding taking out life insurance because you think the application will involve a medical, you might be surprised to hear it’s not always needed.
Can you get life insurance with a pre-existing condition?
From the application process to premiums, here’s what you need to know.
Cancer support beyond claims
Here’s how we’re working with Macmillan Cancer Support to be there for you if you’re living with cancer and have a protection policy with us.
How to plan an eco-friendly funeral
Whether you want to go fully eco-friendly, or just make small changes to help reduce the environmental impact of dying, here are some good places to start.
How to choose a funeral director
It’s worth taking some time to weigh up your options. So here are some useful things to think about, and questions you might want to ask, when choosing a funeral director.
What happens to a life insurance policy when someone dies?
If a loved one dies, and you’re not sure if they had a life insurance policy, or how to make a claim if they did, find out some of the steps you can take here.