Contact us

Find contact information by product

Car and Motor Insurance

Car

Customer Service

0345 307 8581

Monday to Friday
8.00am - 8.00pm
Saturday
8.30am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Quotes

0800 015 6227

Monday to Friday
8.00am - 8.00pm
Saturday
8.30am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Existing claims

0345 030 8860

Monday to Friday
9.00am - 5.00pm
Weekends
closed
Bank Holidays
10.00am - 9.00pm

New claims

0345 030 6925

Lines are open 24 hours a day

Manage your policy online

  • View and make changes to your policy
  • Provide proof of no claims discount
  • Make new claims and check their status
  • Get a discounted quote

Send us proof of No Claims Discount

If we have asked you to provide proof of no claims discount you can send it to us in any of the following ways:

  • Upload your proof via MyAviva
  • Write us at: NCD Validation Team, PO Box 3445
    Norwich NR1 3GS

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Breakdown

Roadside Assistance

08000 155 755 (UK)

+44 1603 202500 (Abroad)

Lines are open 24 hours a day

Customer Service

0345 307 8584

Monday to Friday
8.30am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Quotes

0800 051 3927

Monday to Friday
8.30am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

You can also go to breakdown cover or retrieve an existing quote for breakdown

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Motorcycle

Customer Service

0345 307 8583

Monday to Friday
8.00am - 8.00pm
Saturday
8.30am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Quotes

0800 051 3927

Monday to Friday
8.00am - 8.00pm
Saturday
8.30am – 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Existing Claims

0345 030 6925

Monday to Friday
8.00am - 8.00pm
Weekends
closed
Bank Holidays
9.00am - 5.00pm

New Claims

0345 030 6925

Lines are open 24 hours a day

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Van

Customer Service

0345 307 8582

Monday to Friday
8.00am - 8.00pm
Saturday
8.30am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Quotes

0800 051 2567

Monday to Friday
8.00am - 8.00pm
Saturday
8.30am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Existing claims

0345 030 6968

Monday to Friday
9.00am - 5.00pm
Weekends
closed
Bank Holidays
9.00am - 5.00pm

New claims

0345 030 6925

Lines are open 24 hours a day

Manage your policy online

  • Make changes to your policy (not applicable for Sole Trader and Company covers)
  • Provide proof of no claims discount
  • Make new claims and check their status
  • Get a discounted quote

Send us proof of No Claims Discount

If we have asked you to provide proof of no claims discount you can send it to us in any of the following ways:

  • Upload your proof via MyAviva
  • Write us at: NCD Validation Team, PO Box 3445
    Norwich NR1 3GS

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Short term car

Customer Service

0333 005 0944

Monday to Friday
9.00am - 5.30pm
Saturday
closed
Sunday and Bank Holidays
closed

Quotes

To learn more about the policy and get a quote, please visit our short term car insurance page

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Classic car

Customer Service (Hargerty International)

0333 323 1242

Monday to Friday
9.00am - 5.30pm
Saturday
9.00am - 1.00pm
Sunday and Bank Holidays
Closed

Quotes

To learn more about the policy and get a quote, please visit our classic car insurance page

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Private Clients Car

Customer service & new quotes

0800 068 7005

Monday to Friday
9.00am - 5.00pm
Saturday
closed
Sunday and Bank Holidays
closed

Claims

+0800 051 1750 (UK)

+44 1603 208 901 (Abroad)

Lines are open 24 hours a day

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Pensions and Retirement

Annuities

Customer Service

0800 068 6800 (UK)

+44 1603 202500 (Abroad)

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Information on our plans

0800 302 9600

Monday to Friday
9.00am - 6.00pm
Saturday
9.00am - 2.00pm
Sunday and Bank Holidays
closed

Notify us of a death

0800 068 8273 (UK)

+44 1603 603892 (Abroad)

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Manage your plan online

You can now easily manage your annuity online through My Aviva.

Write to us

You can send us documents at:

Aviva, PO Box 520,
Norwich NR1 3WG

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Pensions

Customer Service

Please let us know your policy number. It will allow us to identify the type of your pension and provide you with the right contact information.

Policy number

If you don’t have your policy number please call us at:

0800 068 6800 (UK)

+44 1603 202500 (Abroad)

Manage your plan online

You can now easily manage your pension online through My Aviva.

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Equity release

Customer Service

0800 158 4177 (UK)

Monday to Friday
8.00am - 8.00pm
Saturday
8.30am - 5.00pm
Sunday
10.00am - 4.00pm

+44 1603 202500 (Abroad)

Monday to Friday
8.00am - 8.00pm

Information on our plans

0800 046 2734

Monday to Friday
8.00am - 8.00pm

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Income Drawdown

Plans with prefix DD - Customer Service

0845 301 1050 (UK)

+44 1603 838 010 (Abroad)

Monday to Friday
9.00am - 5.00pm
Saturday
closed
Sunday and Bank Holidays
closed

Plans with prefix DD - Advice on the event of death

0800 015 1142 (UK)

+44 1904 723 520 (Abroad)

Monday to Friday
9.00am - 5.00pm
Saturday
closed
Sunday and Bank Holidays
closed

Plans with prefix AV - Customer service

0808 101 0888

Monday to Friday
8.00am - 6.30pm
Saturday
8.30am - 12.00pm
Sunday and Bank Holidays
closed

New plans on Aviva Wrap - Customer service

0845 075 6655

Monday to Friday
9.00am - 5.00pm
Saturday
closed
Sunday and Bank Holidays
closed

Apply for Income Drawdown

To learn more on income drawdown and on how to apply please visit our income drawdown page

Find an adviser

If you don’t have an adviser, you can find one in your area at www.unbiased.co.uk

Email us

Plans with prefix DD
IDPHD@aviva.co.uk

Plans with prefix AV
myinvestmentportfolio@aviva.com

New plans on Aviva Wrap
platformservices@aviva.co.uk

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Home Insurance

Home

Customer Service

0345 307 8585

Monday to Friday
8.00am - 8.00pm
Saturday
8.30am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

New Claims

0345 030 6945

Lines are open 24 hours a day

Quotes

0800 051 4037

Monday to Friday
8.00am - 8.00pm
Saturday
8.30am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Manage your policy online

  • View and make changes to your policy
  • Provide proof of no claims discount
  • Make new claims and check their status
  • Get a discounted quote

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Home Emergency Cover

Customer Service

0800 056 3392

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Claims

0345 300 3346

Lines are open 24 hours a day

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Response home repair cover

Emergency Claims

0345 030 7310

Lines are open 24 hours a day

National Gas Emergency

0800 111 999

If you suspect a gas leak, please call the National Gas Emergency Service as soon as possible. Lines are open 24 hours a day.

Customer Service

0345 030 7303

Monday to Friday
8.00am - 8.00pm
Saturday
8.00am - 4.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Quotes

0800 015 4832

Monday to Friday
8.00am - 8.00pm
Saturday
8.00am - 4.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

You can also go to Aviva Response

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Private Clients Home

Customer service & new quotes

0800 068 7005

Monday to Friday
9.00am - 5.00pm
Saturday
closed
Sunday and Bank Holidays
closed

Claims

+0800 051 1750 (UK)

+44 1603 208 901 (Abroad)

Lines are open 24 hours a day

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Life Insurance

Life

Customer Service

0800 068 6800 (UK)

+44 1603 202500 (Abroad)

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Claims

0800 015 1142 (UK)

+44 1904 723 520 (Abroad)

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Quotes

0800 092 3716 (UK)

+44 1904 723 520 (Abroad)

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Manage your policy online

  • Check the amount of cover you have
  • Access great offers on Aviva products
  • Enjoy exclusive rewards and competitions

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Critical Illness

Customer Service

0808 159 8998

Monday to Friday
8.30am - 5.30pm
Saturday
closed
Sunday and Bank Holidays
closed

Claims

0800 015 1142 (UK)

+44 1904 723 520 (Abroad)

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Quotes

0800 092 3716

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Manage your policy online

  • Check the amount of cover you have
  • Access great offers on Aviva products
  • Enjoy exclusive rewards and competitions

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Income Protection

Customer Service

0800 158 3119

Monday to Friday
8.30am - 5.30pm
Saturday
closed
Sunday and Bank Holidays
closed

Claims

0800 158 3105

Monday to Friday
8.30am - 5.30pm
Saturday
closed
Sunday and Bank Holidays
closed

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Investments & Savings

Investment Bonds

0800 068 6800

Monday to Thursday
8.00am - 8.00pm
Friday
8.00am - 5.30pm
Sunday
10.00am - 4.00pm

ISA

0800 051 2003

* ISA's managed by Aviva Investors begin with 0000

Monday to Friday
8.30am - 5.30pm
Saturday
closed
Sunday and Bank Holidays
closed

Endowment

0800 953 1777

Monday to Thursday
8.00am - 8.00pm
Friday
8.00am - 5.30pm
Saturday
8.30am - 2.00pm
Sunday
closed

Aviva Wrap

0800 068 2170

Monday to Friday
8.30am - 5.30pm
Saturday
closed
Sunday and Bank Holidays
closed

Manage your policy online

  • Get an online valuation
  • See all your transactions over 6 months
  • Change and top-up your investment
  • Access great offers on Aviva products

Write to us

Investment Bonds, Endowment

Aviva, PO Box 520, Norwich, NR1 3WG

Returns Fund

Aviva Investors UK Funds Ltd, PO Box 520
Norwich, NR1 3WG

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Travel Insurance

Emergency claims

+44 1603 208 044

Lines are open 24 hours a day

Non-emergency claims

+44 1603 603 716 (Abroad)

0345 030 6983 (UK)

Lines are open 24 hours a day

Customer Service

0345 307 8503

Monday to Friday
8.00am - 8.00pm
Saturday
8.30am - 5.00pm
Sunday
10.00am - 4.00pm

Quotes

0800 051 4607

Monday to Friday
8.00am - 8.00pm
Saturday
8.30am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

View your documents online

You can now view your documents online by logging in to MyAviva.

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Personal Accident Insurance

Customer Service

0800 158 3993

Monday to Friday
9.00am - 5.00pm
Saturday
closed
Sunday and Bank Holidays
closed

Claims

0800 051 5175

Monday to Friday
9.00am - 5.00pm
Saturday
closed
Sunday and Bank Holidays
closed

Quotes

0800 051 8998

Monday to Friday
9.00am - 5.00pm
Saturday
closed
Sunday and Bank Holidays
closed

Write to us

You can make a claim by writing to us at:

Aviva, PO Box 3553, Norwich NR1 3DA

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Health Insurance

Private Health Insurance

Customer Service

0800 068 3827

Monday to Thursday
8.30am - 8.00pm
Friday
8.30am - 6.00pm
Saturday
9.00am - 1.00pm

Claims

0800 068 5821

Monday to Friday
8.00am - 8.00pm
Saturday
8.00am - 1.00pm
Sunday and Bank Holidays
closed

Quotes

0800 404 6531

Monday to Friday
9.00am - 5.00pm
Saturday
closed
Sunday and Bank Holidays
closed

Manage your policy online

  • View your policy information and cover details
  • Keep track of your outpatient and excess benefits
  • Get access to helplines and contact information
  • See our hospital list
  • Make a claim or update us on an existing claim*

*Claims capability may vary depending on the benefit selected

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

International Health Insurance

Customer service

+44 238 030 8925

Monday to Friday
9.00am - 5.00pm
Saturday
closed
Sunday and Bank Holidays
closed

Quotes

+44 238 037 1944

Monday to Friday
9.00am - 5.00pm
Saturday
closed
Sunday and Bank Holidays
closed

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Cancer Essentials

Customer Service

You can only manage your Cancer Essentials policy online. Please log in to your Essentials account, where you will be able to:

  • Make amends to your policy
  • Make a claim and view the status
  • Get answers to common questions about your policy

Quotes

To get a new quote or learn more about the policy please visit our Cancer Essentials page.

Child Health Essentials

Customer Service

You can only manage your Child Health Essentials policy online. Please log in to your Essentials account, where you will be able to:

  • Make amends to your policy
  • Make a claim and view the status
  • Get answers to common questions about your policy

Quotes

To get a new quote or learn more about the policy please visit our Child Health Essentials page.

Physio Essentials

Customer Service

You can only manage your Physio Essentials policy online. Please log in to your Essentials account, where you will be able to:

  • Make amends to your policy
  • Make a claim and view the status
  • Get answers to common questions about your policy

Quotes

To get a new quote or learn more about the policy please visit our Physio Essentials page.

Pet Insurance

Quotes

0800 656 9729

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Bank Holidays
10.00am - 4.00pm

Claims

0333 234 0631

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Bank Holidays
10.00am - 4.00pm

Customer Service

0333 234 0630

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Bank Holidays
10.00am - 4.00pm

Get a discounted quote online

Save 10% on pet insurance by using our online quote form.

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Other Enquiries

General Enquiries

Phone

0345 030 7041

Monday to Friday
8.00am - 8.00pm
Saturday
9.00am - 5.00pm
Sunday and Bank Holidays
10.00am - 4.00pm

Fax

01603 683659

Make a complaint

You can make a complaint using our online form for complaint

Pay us a compliment

You can pay us a compliment using our online form

For our joint protection, telephone calls may be recorded and/or monitored.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary depending on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Careers, Affiliates, Media Relations

Careers

At Aviva, we’re proud to have some of the most exciting opportunities that the financial services industry can offer. To find out more please visit our careers page.

Affiliates

To learn more about our deals please visit our affiliates page

Media Relations

If you are a journalist looking for an Aviva customer case study, we may have what you need in our case study library.

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