Aviva Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Manage your policy or make a claim
Manage your policy
Most customers can use MyAviva to:
- view your policy information and cover details
- get access to helplines and contact information
Need to make a claim?
We know this can be a difficult time, so we’ve made the process as simple as possible. You can tell us about a claim online or by phone.
Before you start, it helps to have:
- the name of the person who has died or making a terminal illness claim
- how you’re related to them
- the cause of death or details of the terminal illness
- the policy number (if you know it)
- your contact details.
Connecting you to the answers and people you need
If you can’t find what you’re looking for, our chatbot can give you instant support around the clock. It can help you manage your account and point you towards the right team if you need to speak to someone.
Can't find what you need?
Get in touch.
Submit an online form Show more Show less
Life insurance and Over 50 life insurance customer service Show more Show less
For life insurance policy numbers starting with BPL:
Aviva Life Insurance customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
For life insurance policy numbers which end with 2 letters:
Aviva Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Aviva Life Insurance customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
For all other life insurance policies:
Aviva Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Aviva Life Insurance customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Life insurance and Over 50 Life insurance claims Show more Show less
Aviva Life Insurance claims customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Aviva Life Insurance claims customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Life insurance and Over 50 Life insurance quotes Show more Show less
Aviva Life Insurance quotes customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Free parent life cover customer service Show more Show less
Aviva Free Parent Life Cover customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Aviva Free Parent Life Cover customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Free parent life cover claims Show more Show less
Aviva Free Parent Life Cover claims (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Aviva Free Parent Life Cover claims customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
You can only apply for free parent life cover online.
Bought your policy through another provider?
Find their contact details listed next to their name below.
Friends Life Show more Show less
Bought your policy through Friends Life? Contact us using the details below that match your policy number.
If your policy number starts with F, L or VM:
Friends Life - Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Friends Life - Life Insurance customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
If your policy number starts with 3:
Friends Life - Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Friends Life - Life Insurance customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
If your policy number starts with a 2, 4, 5, 6 or 8:
Friends Life - Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Friends Life - Life Insurance customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
If your policy number starts with H, J or L:
Friends Life - Life Insurance general customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Friends Life - Life Insurance general customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Friends Provident Show more Show less
Bought your policy through Friends Provident? Contact us using the details below.
Friends Provident Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Friends Provident Life Insurance customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
AXA Show more Show less
Bought your policy through AXA? Contact us using the details below that match your policy number.
If your policy number starts with H, J or L:
AXA Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
AXA Life Insurance customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
If your policy number starts with 3:
AXA Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
AXA Life Insurance customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
If your policy number starts with a 2, 4, 5, 6 or 8:
AXA Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
AXA Life Insurance customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
BUPA Health Assurance Show more Show less
Bought your policy through BUPA Health Assurance? Contact us using the details below.
Bupa Health Assurance Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Bupa Health Assurance Life Insurance customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Royal Bank of Scotland and Natwest Show more Show less
Bought your policy through Royal Bank of Scotland and Natwest? Contact us using the details below.
Royal Bank of Scotland and Natwest Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Royal Bank of Scotland and Natwest Life Insurance customer service (abroad)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
Hamilton Life Show more Show less
Bought your policy through Hamilton Life? Contact us using the details below.
Hamilton Life - Life Insurance customer service (UK)
- Monday to Friday:
- -
- Weekends and bank holidays:
- Closed
AIG Life Limited Show more Show less
Bought your policy through AIG Life Limited? Contact information can be found here.
Aviva Protection UK Limited Show more Show less
Bought your policy through Aviva Protection UK Limited? Contact information can be found here.
Important information
Telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. You may be charged for calling outside of the UK.
Our opening hours may be different depending on which team you need to speak to.
Get a life insurance quote
If you're thinking about taking out a new life insurance policy or just want to check on an existing quote, you can do it online.
Get a quote online
If you want to get a new quote or already have an existing quote, you can do this online. Just click on one of the links below.