Request to change the address on my Aviva Signature Home Insurance policy

If you've not made a claim for 5 years or more, you can select this cover to protect your no claim discount on your home insurance policy.

If you select Buildings protected no claim discount, you can make two claims in a five year period without losing your no claim discount. If you make a third claim during that period your will lose your discount.

If you select Contents protected no claim discount, you can make two claims in a five year period without losing your no claim discount. If you make a third claim your discount will be reduced and if you make a fourth claim you will lose all of your discount.

This option is only available to add from the renewal date of your policy.

Choose from the following accidental damage options for your contents:

• None – select this if you don’t need specific accidental damage cover for your contents. You’ll still be covered for damage caused by things like fire, storm and flood in our standard policy (see policy for full details).
• Limited – covers accidental damage to non-portable home entertainment equipment and mirrors and fixed glass in furniture (e.g., if you break the glass in your coffee table).
• Extra – extends the limited cover outlined above to include accidental damage for most contents (e.g., spilling a glass of red wine on your carpet). Extra cover excludes food, stamps, damage caused by paying guests or if your home is lent, let, or sub-let.

Unfortunately, we don’t cover damage caused by faulty items, design or workmanship, or flood water damage (though this is covered separately within contents cover).

Expert legal support for you, your domestic partner and any family members living with you. Plus, you get to keep the entire award if you win your case.

We’ll provide a lawyer, if you need one, and up to £100,000 of legal funding to pursue or defend cases in court, such as:

• Employment issues like unfair dismissal
• Property disputes such as noisy neighbours, boundary disputes, or issues with work carried out on your home by contractors
• Consumer disputes for the purchase of goods or other services, like cars bought from a garage, defective kitchens or claims against travel agents
• Personal injury from slips and trips that are someone else’s fault, or from operating faulty machinery
• Medical negligence including misdiagnosis by a doctor or the removal of a healthy tooth by a dentist

We'll arrange a lawyer to discuss your case with you. And if they believe you're likely to succeed, they'll represent you.

Home Emergency cover provides you with cover for issues such as loss of heating, plumbing, electrics, and security. It provides up to £1,000 worth of cover per incident for the loss of essential services to your home such as:

• Loss of heating and hot water (boiler)
• Blocked drains or toilets
• Leaking roof
• Gas or electricity failure
• Smashed windows
• Burst internal water pipes
• Pest infestation
• Loss of your house keys
• It will also provide £500 towards a new boiler if yours is beyond economic repair.

The home emergency helpline is open 24/7 every day of the year and there is no excess to pay. You would be able to claim as many times as you need. Making a home emergency claim won’t affect your no claim discount.

Home emergency cover doesn’t provide protection for LPG supplied heating systems or dual-purpose boilers, domestic appliances like dishwashers, normal day-to-day maintenance, or wear and tear.

This plan does not provide an annual boiler service or cover non-emergencies such as leaking taps and faulty electrical sockets.

For more details about what is and isn’t covered please see the Home Emergency policy wording (PDF 257KB).

Personal belongings are items like laptops, tablets, mobile phones, jewellery, clothing, and handbags you may take outside the home.

This cover protects items in and away from the home, worldwide if they’re lost, accidentally damaged or stolen (including from a locked and unattended vehicle if the items were out of sight e.g., in a closed glove box or locked in the boot).

The most we will pay for theft from vehicles (except cycles) is £1,500.

A £2,000 limit applies to single items - Higher valued items need to be added separately. To specify an item over £2000, we would need a description and valuation of the item.

Certain items (irrespective of value) must be named on your policy to be covered, under personal belongings, including contact lenses, hearing aids, specialist sporting equipment and cycles.

However, it won't cover for loss or damage to business tools or equipment, or when electrical items stop working or come to the end of their life.