I want to cancel my home policy before the renewal date

We're sorry to see you go

You must read the below cancellation terms before completing the form to request cancellation.

When you provide us with the last date that you want cover, your cover will finish at the end of that day. This means that if you ask for your last day of cover to be 2nd of the month, your insurance will finish at 23:59 on the 2nd and you will no longer be insured from the 3rd.

You may be entitled to a refund of the premium paid, subject to a deduction for the time for which you have been covered and a cancellation fee of £29 plus insurance premium tax. 

We apply for a payment 3 days before the collection date and it usually takes up to 3 working days to receive notification from the bank whether or not a Direct Debit payment has been successful. 

In the event that you owe us money for your time on cover at the cancellation date, we will let you know.

Please fill in the form below and we will get back to you as soon as possible. We typically reply within 24 hours.

If you're moving home, you don't need to cancel your policy. Please use our change of address form.

If you're looking to cancel your policy at renewal, please use our cancel policy at renewal form.

Aviva Online and Aviva Premium customers

If your policy number starts with ‘72’ or ‘73’, please visit Aviva Online and Aviva Premium help and support instead of using the form below.

AvivaPlus customers

If your policy number starts with ‘MTH’ or ‘AVP’, please use this form instead of the one below.

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Your details

It’s important that you include this as it helps us identify your policy. Please include the prefix: 'MHO'. 'CVH' or 'HOM'.

Tell us details about your request

Provide us with as much information you can so that we can effectively respond to your enquiry.

Please be aware that if you don't tell us your new address, cancellation documents will be sent to the address we currently have noted on your policy.

If you haven't moved house, please put "N/A".

If this isn't the reason for cancelling, please put "N/A". 

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