What you’ll need to tell us
We’ll ask you for some information about the person who’s died, about you and about their Aviva policy. You can find the details below.
About the person who’s died:
- Their full name
- Their date of birth
- Their home address
- Their policy number(s)
About you:
- Your name
- Your relationship to the person who’s died
- Your contact details
If they had life insurance, a pension, an annuity, or a bond:
- The date of death
- The cause of death
- If they left a will
- If they were married
- If they had children
Fill out an online form or call us when you’re ready. Once you’ve got in touch, we’ll guide you through the next steps.
Life insurance
Pension & Retirement
Health
Equity release
Investments
Motor
Home
Travel
Calling in the UK
03452682080
Monday to Friday: 9:00am - 5:00pm
Weekends and Bank Holidays: Closed
For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Calling from abroad
01603208933
Monday to Friday 9:00am - 5:00pm
Weekends and Bank Holidays: Closed
Practical support
We’ve also put together guidance to help with other tasks you may need to tackle when someone dies. You’ll find:
- A list of practical steps to take when someone dies
- An explanation of bereavement terms
- Links to additional bereavement support and resources