Manage your ISA
If you have a financial adviser and want to talk about or change your policy, please contact them first.
Log in to MyAviva
Most customers can use MyAviva to:
- check the value of your ISA
- move money between different funds
- add more money to your investments
- take money out or set up regular withdrawals
- view payment history
- view your documents.
Connecting you to the answers and people you need
If you can’t find what you’re looking for, our chatbot can give you instant support around the clock. It can help you manage your account and point you towards the right team if you need to speak to someone.
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Stocks and shares ISA customer service
Stocks and shares ISA customer service (UK)
0800 285 1088
Monday to Friday: 8:00am - 5:30pm
Weekends and bank holidays: Closed
Bought your policy through another provider?
Find their contact details listed next to their name below.
Friends Life
Investment or savings policy bought through Friends Life.
If your policy number starts with a 2, 4, 5, 6 or 8:
Customer service (UK):
0345 732 2223
Monday to Friday: 8:00am - 8:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 893 000
Monday to Friday: 8:00am - 8:00pm
Weekends and bank holidays: Closed
If your policy number starts with a 200:
Customer service (UK):
0345 603 3419
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
If you have a Wealth Solutions Bond:
Customer service (UK):
0345 602 9199
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (UK):
+44 1392 842 244
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
If you have a Protected Investment Portfolio Bond:
General Customer service (UK):
0345 602 9199
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Global Customer service (UK):
+44 1392 842 244
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Friends Provident
Investment or savings policy bought through Friends Provident
Customer service (UK):
0345 602 9199
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
AXA
Investment or savings policy bought through AXA.
If your policy number starts with 200:
Customer service (UK):
0345 603 3419
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
If your policy number starts with a 3, 4, 5, 6 or 8:
Customer service (UK):
0345 366 1645
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
If your policy number starts with CC, CF, CG, PSB or MLC:
Customer service (UK):
0345 070 7099
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1708 678 294
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
If your policy number starts with DE:
Customer service (UK):
01732 425 380
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 173 242 5380
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
If your policy number starts with a 2, 4, 5, 6 or 8:
Customer service (UK):
0345 732 2223
Monday to Friday: 8:00am - 8:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 8:00am - 8:00pm
Weekends and bank holidays: Closed
Winterthur
Investment or savings policy bought through Winterthur.
If you have a Winterthur Individual policy:
Customer service (UK):
0345 304 0401
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Support with the cost of living
With the rising cost of living, we want our customers to feel supported. We've put together some practical tips and resources to help you stay on top of your finances.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.