Manage your annuity
If you have a financial adviser and want to talk about or change your policy, please contact them first.
Log in to MyAviva
Most customers can use MyAviva to:
- update your contact details
- view your policy documents
- view your annuity’s details
- view your regular payments
- view your P60 document.
Connecting you to the answers and people you need
If you can’t find what you’re looking for, our chatbot can give you instant support around the clock. It can help you manage your account and point you towards the right team if you need to speak to someone.
Can't find what you need?
Get in touch.
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Annuity customer service
Annuity customer service (UK)
0800 096 8281
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Annuity customer service (abroad)
+44 1603 603 491
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Notify us of an annuity plan holder's death
Customer service (UK) notify us of a death
0800 068 8273
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Customer service (abroad) notify us of a death
+44 1603 603 892
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Help with your Lifetime Care plan
If you have questions about your Lifetime Care plan, please contact your financial adviser first.
Lifetime Care plan customer service (UK)
0345 777 7543
Monday to Friday: 8:30am - 5:30pm
Weekends and bank holidays: closed
Support with the cost of living
With the rising cost of living, we want our customers to feel supported. We’ve put together some practical tips and resources to help you stay on top of your finances.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.