Manage your Aviva Pension (SIPP)
If you have a financial adviser and want to talk about or change your policy, please contact them first.
Log in to MyAviva
Most customers can use MyAviva to:
- access and top up your pension money
- transfer in another pension
- update your details
- view your pension documents
- manage your retirement.
Connecting you to the answers and people you need
If you can’t find what you’re looking for, our chatbot can give you instant support around the clock. It can help you manage your account and point you towards the right team if you need to speak to someone.
Can't find what you need?
Get in touch.
Submit an online form
Request an information pack
Get information about your plan details, pension value, charges and payments history.
Have a policy number starting with ‘GS’?
You'll need to use the following forms to:
Request a retirement options pack
Understand your pension value and your options for accessing it.
Request a transfer in quote
Get an idea of how much your pension could be worth if you move savings from another provider into your Aviva plan.
Pensions customer service (UK)
If you can't find what you need online our friendly advisers will be happy to help.
Pensions customer service (UK)
0800 158 3142
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Pensions customer service (abroad)
+44 1603 603 734
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Income drawdown customer service
Income drawdown customer service (UK) for plans starting with AV
0800 285 1088
Monday to Friday: 8:00am - 5:30pm
Weekends and bank holidays: Closed
Income drawdown customer service (UK) for Aviva platform plan
0845 075 6655
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Income drawdown customer service (UK) for plans starting with DD
0800 015 8317
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Income drawdown customer service (abroad) for plans starting with DD
+44 1603 603 471
Monday to Friday: 8:00am - 6:00pm
Saturdays: 8:00am - 2:00pm
Sunday and bank holidays: Closed
Bought your policy through another provider?
Find their contact details listed next to their name below. You can also use our online form to send us your queries and complaints.
Friends Life
If you bought your pension policy through Friends Life, use the contact details below based on your policy number.
If your policy number starts with 100:
Customer service (UK):
0345 300 3172
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Pre-retirement products customer service, if your policy number starts with 400 or 500:
Customer service (UK):
0345 603 3419
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Drawdown products customer service, if your policy number starts with 500:
Customer service (UK):
0345 603 1061
Monday to Friday: 8:30am - 5:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 8:30am - 5:00pm
Weekends and bank holidays: Closed
Not sure which number to call?
General customer service (UK):
0345 602 9199
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
General customer service (Abroad):
+44 1179 899 000
Monday to Friday: 8:30am - 5:00pm
Weekends and bank holidays: Closed
Friends Provident
If you bought your pension policy through Friends Provident, use the contact details below.
If you're currently or were previously part of a Friends Provident Stakeholder Scheme:
Customer service (UK):
0345 602 9221
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
For all other Friends Provident pensions:
Customer service (UK):
0345 602 9199
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
AXA
If you bought your pension policy through AXA, use the contact details below based on your policy number.
For pre-retirement products, if your policy starts with 400 or 500:
Customer service (UK):
0345 603 3419
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 9:00am - 6:00pm
Weekends and bank holidays: Closed
For drawdown products, if your policy number starts with 500:
Customer service (UK):
0345 603 1061
Monday to Friday: 8:30am - 5:30pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
If your policy number starts with 0, 2, 7 or 9:
Customer service (UK):
0345 366 1642
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1732 427 063
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
If your policy number starts with 100:
Customer service (UK):
0345 300 3172
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
If your policy number starts with BG, BK, FN:
Customer service (UK):
0345 366 1641
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1732 427 065
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
If your policy number starts with E, ME, G, FJ, FE, FK or J:
Customer service (UK):
0345 366 1644
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1732 427 064
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
If you have a pre or post retirement drawdown policy that starts with BD, 1, 7 or 9:
Customer service (UK):
0345 366 0332
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1732 427 064
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
For Individual Personal Pensions:
Customer service (UK):
0345 366 1642
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1732 427 064
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
If your policy number starts with BA, BB, BC, D, MD or MT:
Customer service (UK):
0345 366 1647
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1732 427 003
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
If your policy number starts with 25 and it's 5 characters long in total:
Customer service (UK):
01732 425 163
Monday to Friday: 8:00am - 5:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1732 425 163
Monday to Friday: 8:00am - 5:00pm
Weekends and bank holidays: Closed
If your policy number starts with C and has between 3 to 6 numbers in total:
Customer service (UK):
0345 300 4240
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Winterthur
If you hold a pension policy originally from Winterthur, use the details below based on your policy type.
If you have a Winterthur Corporate policy:
Customer service (UK):
0345 602 9221
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1603 603 892
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
If you have a Winterthur Individual policy:
Customer service (UK):
0345 304 0401
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 117 989 9000
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Support with the cost of living
With the rising cost of living, we want our customers to feel supported. We’ve put together some practical tips and resources to help you stay on top of your finances.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.