Manage your workplace pension
If you have a financial adviser and want to talk about or change your policy, please contact them first.
Log in to MyAviva and MyWorkplace
Depending on how your pension number starts, you can log in to either MyAviva or MyWorkplace to:
- access and top up your pension money
- transfer in another pension
- update your details
- view your pension documents
- manage your retirement.
Policy numbers starting with 'TK' or 'SP'
Log in to MyAviva to view your plan.
MyAviva helps you manage your pension online anytime, anywhere.
Policy or membership numbers starting with 'GS' or 'F'
Log in to MyWorkplace to view your plan.
MyWorkplace is an online portal which helps you shape your retirement, all in one place.
Connecting you to the answers and people you need
If you can’t find what you’re looking for, our chatbot can give you instant support around the clock. It can help you manage your account and point you towards the right team if you need to speak to someone.
Can't find what you need?
Get in touch.
General pension queries
Customer service for pension plans starting TK and SP (UK):
0800 145 5744
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service for pension plans starting F (UK):
0345 602 9221
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service for pension plans starting PP, TL, SM and SQ (UK):
0800 158 3142
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service for pension plans starting with GS (UK):
0800 158 3142
Monday to Friday: 8:00am - 5:30pm
Weekends and bank holidays: Closed
Support with the cost of living
With the rising cost of living, we want our customers to feel supported. We've put together some practical tips and resources to help you stay on top of your finances.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.