FAQ

About

What is MyDrive?

Aviva MyDrive is a new feature of the MyAviva app that could give you a discount off your Aviva, Aviva Gold or Aviva Platinum motor insurance renewal (policy number starts 72) – simply by driving safely. Aviva, Aviva Gold and Aviva Platinum are the new names for Aviva Online and Aviva Premium.

It detects how you’re driving, shows where you can improve, and serves up bite-size guidance and advice to help you do just that. The safer you drive the better your driving score will be and the less you could pay when you renew. We won’t increase your price based on your driving score.

To be eligible for a discount at your next renewal, you need to use MyDrive for at least sixty (60) days from your first journey and complete a minimum of four hundred (400) miles, at least thirty-three (33) days before your Aviva motor insurance policy ends.

For example if your renewal date is 1 January, you will need to have completed the requirements by 29 November to be eligible for a discount.

Who can sign up for MyDrive?

To sign up for MyDrive, you must be the policyholder of a single Aviva Motor insurance policy with a policy number that starts with a 72.

You must also have registered for MyAviva and have downloaded the MyAviva app.

Currently, MyDrive is only available to people with a single Aviva Motor insurance policy with a policy number that starts with a 72. So, if you have more than one policy or take out a second motor insurance policy, you’ll no longer be able to use MyDrive.

How do I sign up for MyDrive?

You can sign up for MyDrive by logging in to the MyAviva app and selecting the MyDrive icon. Then all it takes is a few easy steps to set up, including allowing specific phone permissions that MyDrive needs to work properly.

After that, simply have your phone with you every time you drive. You don’t need to log in to MyAviva before each journey. MyDrive will automatically detect and record your driving so long as your permissions are enabled and your phone isn’t in airplane mode or switched off.

What phone permissions do I need to allow and why?

You must enable certain permissions so MyDrive can record your journeys and monitor your driving behaviours.

If you have an Apple iPhone, these permissions are called “Location Services” and “Motion & Fitness” (no personal health, fitness or physical activity information is tracked or recorded. If you have a Google Android supported phone, these permissions are called “Location Services” and “Activity Recognition”.

You’ll also have to enable “Phone Activity” (so we can detect if you are using your phone whilst driving) and switch off “Battery Optimisation” (so MyDrive can run in the background to detect journeys) if you have a Google Android supported phone

You’ll also be asked to enable push notifications so we can keep you up to date with how you’re doing. However, unlike the other permissions, push notifications are optional and aren’t essential for MyDrive to work properly.

Because MyDrive is a feature of the MyAviva app, switching off your MyDrive permissions will switch them off for the entire MyAviva app too. So, for example, if you turn off push notifications for MyDrive, you won’t receive any push notifications from the MyAviva app in general..

How will my renewal price be affected? How will any discount be applied?

When it’s time to renew your policy, we’ll use your driving scores as a factor in calculating whether you are eligible to receive a discount on your renewal price. To be eligible, you must use MyDrive for at least sixty (60) days from your first journey and complete a minimum of four hundred (400) miles, at least thirty-three (33) days before your renewal date (because this is when we send out your renewal invite).

You may not qualify for a discount if your driving score isn’t in the desired range of amber or green. If you do qualify for a discount, you don’t need to do anything. We’ll automatically apply the discount, and it will appear on your renewal invite.

We won’t increase your renewal price based on your personal use of MyDrive (if, for example, you have achieved poor driving scores or ratings) . However, you may still receive an increase because of the driving data we receive from all MyDrive users overall, along with other general factors that can affect the price of your insurance.

Could my policy be cancelled because of the driving data collected by MyDrive?

Can my discount apply to all my cars?

Can I see my discounted renewal price in MyDrive?

Who can I contact if I have persistent problems using MyDrive or I have a question about my driving score?

What should I do if I change my car?

Can additional drivers on my policy join MyDrive?

How do I disable MyDrive?

To disable MyDrive, click on the “More” tab in the MyDrive dashboard and then “MyDrive” > “Disable MyDrive”.

Once you disable MyDrive, we will no longer be able to record your journeys or monitor you’re driving behaviours, even if your in-app tracking permissions are still enabled. However, if you wish to remove your in-app tracking permissions, you can do this in your phone’s settings by clicking on the MyAviva app > Privacy.

Your data

What information does MyDrive record?

Once you’ve set up MyDrive and started driving, it will use the sensors in your smartphone to detect and record:

Time and date of journey
Distance travelled (which is miles driven)
Driving behaviours (for example, speed, braking, acceleration and cornering)
Location data (GPS coordinates)
Smartphone usage while the car is moving (also referred to as phone distraction)
Phone call status and audio pathway (no phone call details or conversations will be recorded)
Road type (for example, rural or urban)
Journey routes, including the location of the start and end point

You can find more detailed information about this in the MyDrive Privacy Policy

What does MyDrive show you?

The data collected by MyDrive helps us understand more about your driving behaviours.

For every journey you make, you’re given a driving score out of 100 based on certain driving behaviours recorded by MyDrive. These behaviours are cornering, acceleration, braking, speed and phone distraction. These driving behaviours are then combined with speed limit data and information about how and when you use your car, like journey routes and times, to work out your driving score.

Each journey will also receive a colour rating. Green means you’re driving well, amber means you’re driving well but there’s room for improvement, and red means there’s more room for improvement.

You will also be able to see the total number of miles you’ve done, how many hours you’ve driven for and the number of journeys you’ve taken.

Do you share my data with anyone?

When does MyDrive track my location?

Where can I find more information about how MyDrive uses my data?

If I have an accident in my car, will my driving data be used in the claims process?

How do I view my previous journeys

Journey

The start and/or finish address on a recorded journey isn’t accurate. Why is this?

I've completed a journey, but it isn't showing in Aviva MyDrive

What happens if I drive in a different country?

What if a journey is recorded and I wasn't the driver?

Each time a new journey is recorded in MyDrive, you can let us know if you weren’t the driver. For example, because you were a passenger in the car instead. Simply tap the Were you the driver on this journey? link at the bottom of the journey breakdown. If you weren’t the driver, that journey will be saved as a passenger journey and won’t count towards your driving score. The journey will also be removed from the journey tab in the MyDrive dashboard.

App

What type of device do I need?

The MyAviva app should have no problem working on all phones that support Apple iOS or Google Android. However, occasionally, it might not work quite as reliably as it should on certain makes of phones, like Xiaomi, because of the hardware or software they use.

You can also download the MyAviva app onto your Apple iPad or Google Android supported tablet. However, for MyDrive to work properly, your device has to be cellular and contain gyroscope and accelerometer technology in order to record your driving. Some older devices may not have this technology so please check your device’s technical specifications.

The MyAviva app operates on the current Apple iOS and Google Android operating systems and the two previous released versions only. When a new version of your phone’s operating system is released and becomes available, you should download it to make sure you keep access to the MyAviva app and/or make sure MyDrive continues to work properly.

Do I need to log in to the MyAviva App before each journey?

What happens if I get a new smartphone?

My phone has power-save mode – does this affect MyDrive?

What happens if my battery’s dead or my phone isn’t working for some other reason? Or if I don’t have enough mobile data left?

What happens if I log in to the MyAviva app on multiple smartphones at the same time?

If you log in to the MyAviva app on multiple devices at the same time, MyDrive might not be able to detect and record your journeys properly.

If you are logged in on two devices at the same time, only the first device you logged into will actually record your journeys. However, you will be able to review this journey on another device.

So, we recommend only using the MyAviva app and MyDrive on one device at a time and log out of the app on any other devices.

Scoring

How is my driving score calculated?

For every journey you make, you’re given a driving score out of 100 based on certain driving behaviours recorded by MyDrive.

The driving behaviours that MyDrive records are:

Cornering
Acceleration
Braking
Speed
Phone distraction

So, for example, MyDrive considers how harshly you’re braking, how fast you accelerate and how cautiously you approach corners. It will also consider your speed compared to the legal speed limit of the road you’re on.

Other factors it considers are how and when you use your car, including the time of day, how many journeys you’re doing, and how long your journeys are.

The driving score you’re shown in the insights tab in MyDrive is based on driving data recorded over a 30-day rolling period.

The safer your drive, the higher your driving score will be.

What is phone distraction or distracted driving?

If you use your phone while driving, MyDrive may record this as distracted driving. It will decide how serious the distraction was based on information like how fast you were driving and how long you were using your phone. Even if you are making or receiving phone calls hands-free, these would still be considered as distracting driving and could impact your driving scores and ratings as a result.

Remember, MyDrive can’t tell the difference between you using your phone and a passenger. So, no one else in the car should use or play with your phone when you’re driving.

Will my driving score go down if I make an emergency stop?

How can I find out what my driving score is for each journey?

You can find your driving score by logging in to the MyAviva app and opening MyDrive. On the MyDrive homepage, you’ll see your driving score and the breakdown of driving behaviours that make up that score. The higher the score, the better you’re driving.

What happens if someone else was using my phone while I was driving?

MyDrive can’t tell the difference between you using your phone and a passenger. So, all examples of phone distraction will be recorded, no matter if they’re triggered by the driver or not. To stop this happening, no one else in the car should use or play with your phone when you’re driving.

There’s no way of removing a phone distraction event after it has been recorded.

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