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Have a general question?
You might find the answer you need right now in our frequently asked questions.
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If you can't find what you need in MyAviva, choose the online form that best suits your query so we can help you more quickly.
I need to make a health insurance claim
I need to update my existing health claim
I want to change the address on my health policy
I want to change some personal details on my health policy
I have a general health insurance enquiry or want to do something else
I want to add a member to my policy
I want to remove a member from my policy
I need to make a health insurance claim for someone on my policy
I need to update an existing health claim for someone on my policy
I want to request my policy documents
Your health insurance questions answered
Frequently asked questions
Answering your FAQs about health insurance, to do with your and your family's cover, claims, pre-existing conditions, managing your policy and more.
Cancer Essentials and Physio Essentials customers
Visit our Health Essentials customer portal
Use our dedicated Health Essentials customer portal to access your policy information or to submit a claim online, quickly and easily, in just a few steps.