I want to submit a new claim

Tell us what’s happened, and we’ll get your claim moving

Make a claim on MyAviva

You can submit a claim through MyAviva, your details will be pre-populated when you log in. Here, you can see your benefit limits, current and previous claims and  your billing history.

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Your details

Policy number

It’s important that you include this as it helps us identify your policy.

It’s important that you include this as it helps us identify your policy.

(Please ensure you select the correct DOB including the year. If this doesn’t match our records, we'll not be able to complete your claim)

Search for the address by entering the postcode. The postcode should be in Great Britain, Northern Ireland, Isle of Man or Channel Islands.

If the email address you give us isn’t the one we already have for you, we’ll get in touch by phone or post

Is this claim for yourself?

(Please ensure you select the correct DOB including the year. If this doesn’t match our records, we will not be able to complete their claim)

Search for the address by entering the postcode. The postcode should be in Great Britain, Northern Ireland, Isle of Man or Channel Islands.

Details of the claim

Does the issue affect the left, right or both sides of the body?

Please provide as much detail as possible around how this is affecting your/their daily life

If you/they can’t remember the exact date, please give a best estimate

Have you/they previously had symptoms similar to this, in the same area or related to the the current symptoms?

If you can't remember the exact date, please give us your best estimate. Please use the date format MM/YYYY

Have you had ongoing treatment, investigations or consultations?

Please be aware that the hospital /specialist may ask.

Please tell us anything else you/they think is relevant about the issue you/they need to claim for, such as:

  ·   Any treatment or medication you've/they've previously had for this

  ·   Any associated medical conditions you/they suffer from.

  ·   Any medication you're/they're currently taking

If you've/they've been asked to specify further information about the type of referral you've/they've had, or who has made this referral, please do so here.

If you/they have a preference on hospital/specialist, please note below (optional)

We'll do our best to meet your preferences, but cover for hospital or specialist will depend on your policy terms.

Do you/they have any additional support requirements you/they would like to make us aware of?
Please select from the following

Next steps

There's no need to call. We'll email you within 2 working days regarding the claim. We'll only call if we need to discuss something further

Declaration

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If you have accessibility needs and would like to get in touch in another way, please visit our accessibility support page.