Frequently Asked Questions

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Existing Customers

If you're an existing customer with a Motor, Home or Travel policy, you can access your policy details on MyAviva

It's quick and easy to register. You can view documents, make some changes to your policy and access existing customer discounts and offers for Aviva customers; check out all the benefits.

You should be able to self-service with MyAviva, however if you need support our Live Chat advisors are here to help.

To chat, simply log into MyAviva and follow the below steps:

  • Click on the ''Profile'' button
  • Click ''Chat now''

Please note Live Chat is subject to availability between the opening hours of Monday to Friday 8am - 8pm, Saturday - 8:30 - 5pm and Sunday 10am - 4pm.

New customers

If you don't yet have a policy with us, please use our contact details page to find the right number to call us on.

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