I want to update an existing mental health claim

If your claim is for you or a policy you’re named on, you’ll be able to update it. Once you’ve filled out your details below, we’ll aim to email you within 2 working days.

IMPORTANT – if you need help urgently for your mental health please call NHS 111 or Samaritans on 116 123.

You can find more information about how we use your personal data in our Privacy Policy.

It’s important to bear in mind that if you go ahead with treatment before you receive your claims decision, you might be liable for the costs.

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Your details

Please complete with the information we hold on file for you.

It’s important that you include this as it helps us identify your policy.

Please enter the date in the format dd/mm/yyyy

Search for the address by entering the postcode. The postcode should be in Great Britain, Northern Ireland, Isle of Man or Channel Islands.

If the email address you have provided isn’t the one we hold on our records we will get in touch with you by phone or post

Claim details

Tell us a bit more about the claim

Is this update for yourself?

Please enter the date in the format dd/mm/yyyy

Search for the address by entering the postcode. The postcode should be in Great Britain, Northern Ireland, Isle of Man or Channel Islands.

Only applicable for claimants over the age of 16

Only applicable for claimants over the age of 16

Do you know your claim reference number?

(in this format xxxxxx/xx)

Additional Support

Do you have any additional support requirements you would like to make us aware of?
Please let us know the additional support requirements you would like to make us aware of?

If there's nothing else, please skip this question

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