Manage your policy or make a claim
Log in to MyAviva
Most customers can use MyAviva to:
- make a claim or update us on an existing claim*
- view your policy information and cover details
- keep track of your outpatient and excess benefits.
*Claims capability may vary depending on the benefit selected
Connecting you to the answers and people you need
If you can’t find what you’re looking for, our chatbot can give you instant support around the clock. It can help you manage your account and point you towards the right team if you need to speak to someone.
Cant find what you need?
Get in touch.
I have health insurance directly through Aviva
If your policy number starts with a 0, 1, 2, 3, or 4, use the forms below.
I have a general health insurance enquiry or want to do something else
I have health insurance through my own company
If your policy number starts with 5, 90, 91, 92, 93, or 94, use the forms below.
I have a general health insurance enquiry or want to do something else
I have health insurance through my corporate company
If your policy starts with 95, 96, or 98, use the forms below.
I have a general health insurance enquiry or want to do something else
I want to request my policy documents
Health insurance customer service
Health insurance customer service
Health insurance customer service (UK)
0800 068 3827
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Health insurance claims
Health insurance claims (UK)
0800 068 3827
Monday to Friday: 8:00am to 6:30pm
Saturday 9:00am - 1:00pm
Sunday and bank holidays: Closed
Diagnostics insurance claims customer service
Diagnostics insurance claims customer service (UK)
0800 158 3333
Monday to Friday: 8:00am - 6:30pm
Saturday 9:00am - 1:00pm
Sunday and bank holidays: Closed
Health insurance quotes
Health insurance quotes customer service (UK)
0800 015 9830
Monday to Friday: 9:00am - 6:00pm
Weekends and bank holidays: Closed
Important information
For our joint protection, telephone calls may be recorded and/or monitored.
Our operating hours may be different depending on which team you need to speak to.
Get a health insurance quote
If you're thinking about taking out a new health insurance policy or just want to check on an existing quote, you can do it online.
Get a quote online
If you want to get a new quote or already have an existing quote, just click on one of the links below.