Get the support you need

There may be times when you need extra support, like if you have accessibility needs or are going through a tough time at home.

Additional support is different for everyone. Here are some examples:

• you need us to speak slowly and clearly over the phone because of hearing difficulties
• you want us to be sensitive about a significant life event 
• you use British Sign Language (BSL) and want us to use a BSL interpreter

Whatever your needs, let us know and we'll put changes in place for you wherever we can. You can also tell us if the support you need is permanent or temporary.

We'll add a note to your account so that when you contact us in the future, we'll already know what you need. And if anything changes, you can let us know.

Because we only record this information to give our customers better support, we won't use it to change policy terms or premiums at any point.

If you'd prefer to call us, or use a BSL interpreter or Relay UK, you can contact us in a way that suits you.