What is the Equity Release Council Consumer Charter?

Replacing the previous principles, the Consumer Charter outlines what customers can expect when dealing with Council members. It promises:

• Trusted – You will work with qualified, regulated professionals who act in your best interests and follow industry standards.
• Tailored – Recommendations are clear, transparent, and based on your personal goals and financial situation, with ongoing support after completion.
• Thorough – Professionals will answer your questions, guide you through the process, and help you consider your family and future plans.
• Transparent – All advice, product details, fees, and impacts will be clearly explained at every stage, so you can make informed decisions.

The full customer charter can be found on the Equity Release Council website.