Aviva DigiCare+

An app offering a range of services and support to help you detect, manage, and prevent common health and wellbeing problems. Access to the app is at no extra cost, when you take out our Life Insurance Plan, Critical Illness Plan or Over 50 Life Insurance Plan. However, the benefits within the app do not form part of your cover and the app is a non-contractual benefit which Aviva can change or withdraw at any time. The Aviva DigiCare+ terms and conditions and privacy policy can be found within the app.

You're eligible to use the app and its services if:

• You're a new customer taking out Aviva Life Insurance+, Critical Illness+, Income Protection+, Whole of Life Insurance+ or Living Costs Protection through an adviser 
• You bought an Aviva options or Aviva+ policy from January 2015 - this excludes Business Life Insurance Options, Relevant Life Insurance and Simple Life Insurance
• You purchased Aviva life insurance, over 50 life insurance, or critical illness cover directly from Aviva from 14 April 2021 
• You bought a Friends Life protection policy through an adviser from November 2011 and it's still in place

To use some of the services on the app, you need to be permanent resident of the UK, the Channel Islands or Isle of Man. Some services are limited in Northern Ireland, the Channel Islands, Isle of Man and Gibraltar.

You can get access to the app and its services from your policy start date. Simply download the Aviva DigiCare+ app from the App Store or Google Play, and use your policy number or the activation code from your invitation email. You can also log in using your MyAviva details.

It gives you easy access to a range of health and wellbeing services, provided by a number of carefully chosen partners. Once you've registered, you can book digital appointments with a nutritionist or a mental health therapist, and use other benefits. You might want to start by ordering your health check kit, which you can do through the app. The cost of the health check is £39.95. You can also view your consultation history and keep track of your consultation allowance in the app. The Digital GP service, which is available to those with an eligible policy, enables you to have unlimited video consultations per year, which is shareable with eligible family members.

The app and many of its services are provided by Square Health Ltd. You can contact them on 0333 023 2700, or email digicaresupport@squarehealth.com. For services from other providers, you’ll find the contact details in the app.

For registration queries or technical app support please email digicaresupport@aviva.com.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

They can - it's there to protect you and your immediate family within your household. To add your partner/spouse and dependants to the app, simply select "My Family" within the menu. Most benefits (excluding annual health check) can be shared with your partner/spouse and dependants subject to minimum age limits for nutrition and mental health support services. If you have a joint life policy, register separately to obtain the full benefit allowance.

If you both want to use the services, you should each register and download the app separately. You'll then each be able to access your full allowance of services.

The Aviva Digicare+ app and services are available at no extra cost except for the annual Health Check which is charged at £39.95. Bear in mind that the app and services can be changed or removed at any time.

Here’s more about the app’s service providers:

• Square Health provides the health check, UK second medical opinion, nutrition, digital GP (for eligible customers), mental health services and bereavement counselling. They also power the app technology. They’re registered with and regulated by the Care Quality Commission 
• Bupa provides the Bupa Anytime HealthLine 
• Grief Encounter provides the helpline for children 
• Red Apple Law Ltd provides the legal services
• IPRS provide physiotherapy to Income Protection customers
• Epassi provides access to Gym, health and wellbeing discounts.

With Aviva DigiCare+, each year you’ll be entitled to the following, at no additional cost: 

• Unlimited Digital GP 24/7, 365 days a year, to be shared between eligible family members
• One annual health check, personalised report and follow-up GP appointment to discuss next steps (life assured only). The Health check is a chargeable service costing £39.95.
• Eight nutritional consultant appointments, to be shared with eligible family members 
• Eight mental health support consultations, to be shared with eligible family members
• Two UK second medical opinions per year, to be shared between the family 
• Unlimited access to the Bupa Anytime HealthLine 24/7, 365 days a year, for the family 
• Unlimited calls to Grief Encounter
• Three sessions of physiotherapy per condition for up to two conditions per year (only availlable to Income Protection customers)

You’ll find an allowance tracker on the side menu, under ‘My Allowances’. This shows which services you can use, and your remaining appointment allowance.

You can cancel appointments in the 'Consultation History' section of the app. If you cancel your appointment more than three hours before it’s due to start, your allowance will be restored, and you can book more appointments. If you cancel an appointment less than three hours before the appointment start time, that appointment will be deducted from your allowance.

Standard call charges apply if you call Bupa Anytime HealthLine and Square Health. Calls are free to Grief Encounter child bereavement counselling. For joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. The opening hours may be different depending on which team you need to speak to.

No. As they're not provided by Square Health, these services aren't recorded on the allowance tracker in the app. Bupa currently offers unlimited calls to their phone line.

Yes, your data is secure at every stage. All data held by Square Health is encrypted. If you email your records from the app they won’t be secure, but you’ll get a notification about this before you use the app’s email function.

You can find full details of the services and terms and conditions in the app. To learn how we use your data, see our privacy notice. To learn how your data is used by Square Health, see their privacy notice.

You can download the app via the App Store or Google Play. Search for Aviva DigiCare+ and follow the instructions. Be careful not to choose Aviva DigiCare+ Workplace, as your registration won't work with this app..

Former AIG Life and Aviva Protection UK customers will keep their existing benefits and not be able to access benefits sold under Aviva policies. If you had access to Aviva Smart Health* prior to the rebrand, then you and your family can still use it. It’s been rebranded to Aviva Smart Health, complete with a new website: smarthealth.aviva.com.

* The Aviva Smart Health app and services are non-contractual benefits and can be changed or withdrawn at any time. Aviva Smart Health is available to you, your partner and any children up to the age of 21.