What is Aviva DigiCare+?
Aviva DigiCare+ is an app with services you can use to help detect, manage and prevent health problems if you have Life Insurance Plan, Critical Illness Plan, or Over 50s Life Insurance with us.
The app and services are provided by Square Health and trusted third-party providers.
These services are non-contractual benefits Aviva can change or withdraw at any time. This does not apply to Grief Encounter, who are a charity that anyone can use. Residency restrictions apply and charges for some services may apply.
The main reason for taking out one of our policies should be the financial protection it provides, not the benefits of Aviva DigiCare+. If you're a select Aviva Life & Pensions UK Limited customer (formerly AIG Life/Aviva Protection UK) with access to Aviva Smart Health, please visit www.smarthealth.aviva.com for more information.
What’s included?
With Aviva DigiCare+, qualified clinicians, nutritionists and therapists are just a tap away. Here are some of the services you can access through the app. You can share many of these benefits with eligible family members too.
Digital GP
Digital GP 24/7 access to unlimited appointments (subject to fair usage policy) with a private GP.
Nutritional guidance
Nutritional guidance Advice on how to improve your eating habits as part of a healthy lifestyle.
Personal training
Personal training Improve your physical health and general endurance with a tailored fitness plan.
Mental health help
Mental health help Make your way towards a healthier and clearer mind with the help of qualified therapists.
Bereavement support
Bereavement support Practical support and emotional comfort when someone close to you dies.
Legal services
Legal services Free and discounted legal services and funeral support to help navigate the death of a loved one or significant life event.
Full list of benefits
Annual health check
Check your risk of diabetes, raised cholesterol, as well as your liver, kidneys, and bone health. The cost of a health check is £39.95.
Digital GP
Unlimited video consultations (subject to fair usage policy) with a private GP that last up to 20 minutes and are available 24/7, 365 days per year. ^
Second opinion service
Have another expert look at your medical treatment and diagnosis for reassurance. ^
Bupa Anytime HealthLine
24/7 expert advice from a qualified nurse, day or night, every day of the year. ^
Nutritional consultations
Up to eight sessions a year with a nutritionist for advice on eating plans and how to change your relationship with food. ^
Gym and fitness discounts
Discover discounts on gym memberships and fitness services to help keep your physical health on track. ^
Personal training sessions
You have eight online personal training sessions to use each year, available Monday to Saturday.^
Mental health support
Support with a range of mental health conditions via eight video consultations with a qualified specialist.^
Bereavement counselling
Get six more counselling sessions in the 12 months after a bereavement, in addition to your eight mental health sessions.^
Grief support for young people
Support for bereaved children, young people and their families from Grief Encounter, a bereavement charity, including Grief Relief kits and help from trained bereavement support workers and therapists.
Legal services
Access to legal support and guidance, including Will writing services, Lasting Power of Attorney, funeral support and estate administration services.
Bereavement guide
Guidance on key tasks after a bereavement, including registering a death, arranging a funeral, and handling pensions, tax and banking.
^These services can be shared with eligible family members.
How to access Aviva DigiCare+
Aviva DigiCare+ explained
Transcript for video Introducing Aviva DigiCare+
Introducing Aviva DigiCare+
We all know looking after our health and wellbeing should be a top priority, but life often gets in the way.
Aviva DigiCare+ can help you prevent, detect and manage common health and wellbeing problems directly from your phone.
The benefits are provided by Square Health and other carefully selected providers.
The app offers a range of interconnected benefits to help you take control of your health and wellbeing.
That might be understanding your personal health risks, taking action to improve your health or seeking support because you have a problem.
For example, an annual health check will show your risk of diabetes, high cholesterol and gout. It also looks at your liver, kidney and bone health. Some of these test results could be early warning signs of cardiovascular disease, which is linked to having a heart attack or stroke. The health check is a chargeable service.
You can then use the app to book a follow-up consultation with a healthcare professional, where you can talk about your results and what to do next. This could include other services on the app.
You can access personal training consultations, nutritional support and discounts on health and fitness services.
You'll also get access to unlimited Digital GP consultations^, 24/7 phone support from a qualified nurse, a UK‐based second medical opinion service and up to eight mental health consultations per year, with a therapist.
Income Protection+ customers have access to a physiotherapy service too.
We can give you emotional support and bereavement counselling and talk you through the arrangements you need to make if someone in your life dies.
Have video consultations, review your history and find out what else you can use ‐ it's all available at your fingertips through the app.
Aviva DigiCare+ is compatible with most iOS and Android mobile devices.
If you've got one of our eligible Individual Protection policies Aviva DigiCare+ will be available to you and eligible family members.
The app isn't part of your policy agreement so we might remove or make changes to it.
Of course, the main reason for taking out a policy with us should be financial protection ‐ you shouldn't take out a policy for Aviva DigiCare+ alone.
Aviva DigiCare+ is a non‐contractual benefit which can be removed at any time. It has no impact on your policy.
Want to know more? Ask your financial adviser for all the details.
If your policy gives you access to the app, why not download it today and get started?
Aviva DigiCare+ is available to download from the App Store or Google Play.
Start taking better care of yourself and get a head‐ start on tomorrow’s challenges. You may even sidestep some completely. The cost of the annual health check is £39.95.
Privacy policy and terms and conditions can be found within the app. You will need to agree to these before using the benefits. Residency restrictions apply.
Taking care of yourself today for a better tomorrow.
It takes Aviva
Aviva DigiCare+ and the services it provides are not insurance products and are not authorised or regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Aviva Life & Pensions UK Limited.
Registered in England and Wales No.3252947. Registered Office: Aviva, Wellington Row, York. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 185896. Member of the Association of British Insurers.
PT25004 01/2026
^Please note, unlimited appointments and consultations are subject to fair use policy.
Your questions answered
Am I eligible for Aviva DigiCare+?
You can use the app and services if:
- You're a new customer taking out Aviva Life Insurance+, Critical Illness+, Income Protection+, Whole of Life Insurance+ or Living Costs Protection through an adviser
- You bought an Aviva options or Aviva+ policy from January 2015 - this excludes Business Life Insurance Options, Relevant Life Insurance and Simple Life Insurance
- You purchased Aviva Life Insurance, over 50 Life Insurance, or Critical Illness cover directly from Aviva from 14 April 2021
- You bought a Friends Life protection policy through an adviser from November 2011 and it's still in place
To use some of the services on the app, you need to be a permanent resident of the UK, the Channel Islands or Isle of Man. Some services are limited in Northern Ireland, the Channel Islands, Isle of Man and Gibraltar.
When can I start to use Aviva DigiCare+?
You can access the app and services from your policy start date. Simply download the Aviva DigiCare+ app from the App Store or Google Play, and use your policy number or the activation code from your invitation email. You can also log in using your MyAviva details.
How does the Aviva DigiCare+ app work?
It gives you easy access to a range of health and wellbeing services, provided by carefully chosen partners. Once you've registered, you can book online appointments with a GP, nutritionist or mental health therapist and use other benefits.
How do I book an annual health check?
You can order your health check kit for £39.95 on the app. When you return the pin-prick blood sample, it will be tested for 20 health markers. A personalised report will be published in the app and a follow up appointment with a healthcare professional is available to discuss the results and next steps.
Who do I contact if I need help with the app or the service?
The app and many of its services are provided by Square Health. You can contact them on 0333 023 2700, or email digicaresupport@squarehealth.com. For services from other providers, you’ll find the contact details in the app.
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
Who do I contact if I need help logging in to the app?
For registration queries or technical app support, please email digicaresupport@aviva.com.