Digital accessibility feedback

Need to contact us about accessibility on our website or app?

We’re committed to making our website and app as accessible as possible. If you’re having trouble accessing any part of them, we’d love to hear from you.

You can report accessibility issues using our online form. It's quick, secure and easy to use, and sharing your feedback helps us:

  • understand your issue clearly
  • respond more quickly
  • improve your experience.

Report an accessibility issue

This form is only for reporting accessibility issues. For general enquiries, see our contact us section.

Report an Issue "Report an Issue"

Contact us in a way that suits you

Dals language translation

We’ve partnered with Dals, a free-to-use language translation service for your questions, quotes and claims. It’s available when our phone lines are open and give you an instant translation. 

Explore Dals language service ""

British Sign Language Interpreter

If you require a British Language interpreter, you can contact us using Convo (formerly known as SignLive). Find out how on our Convo partnership page.

Learn about Convo "Learn about Convo"

Easy-to-use relay service

If you require a relay service, you can contact us using Relay UK and a Relay Assistant will speak, or type what you're saying. You can download the Relay UK app or dial '18001' before an Aviva phone number. If you want to use Relay UK from abroad, see their website for more details.

Visit the Relay UK website "Visit the Relay UK website"

Call, email or get in touch on social

You can call, email, or reach out via social on Facebook or X (formerly Twitter) 

  • Call us free

    0345 030 7041

    • Monday to Friday 8am - 6pm
    • Saturday 9am - 3pm
    • Sunday 10am - 2pm
    • Bank Holidays 10am - 4pm

  • Email us

    contactus@aviva.com

For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Our opening hours may vary depending on which team you need to speak to.