Make sure your investments, pensions and insurance policies are all in order
Moving house can be a bit like spinning plates and juggling at the same time – busy. It’s no wonder things get forgotten sometimes.
We're on a mission to make sure we're staying connected with all our customers. That means those who forget they have a policy with us, and companies that have since become a part of Aviva. And we're working hard to reconnect with anyone who might have forgetten us in the hustle and bustle of everyday life.
Companies which are now part of Aviva
We use Capita Tracing services to reconnect with customers. It helps us find new addresses and handle responses to our reconnection letters.
You may have got a letter from us asking you to get in touch, or to say we'll update your address if we don't hear from you in six weeks.
If you've received a letter, follow the instructions in it. They'll advise you on ways to verify your details when we need you to.
Ways to verify your details
If we've asked you to verify your details, there's a few ways you can do it. You'll be given a unique verification code on the letter you've received, you'll need it when verifying your details.
Online verification
Simply pop your unique verification code into our secure verification site:
Telephone
Have your verification code at the ready and give us a call on the number shown on your letter.
If you can't verify online or call, you can request a form
Please email Capita Tracing at avivaformrequest@capita.com to request a form to complete and return. This email is for form requests only. When you're requesting a form, make sure to include your personal verification code (which will be in your letter) in the email subject. And please note, the form will be sent by post, so could take up to 10 working days to get to you.
Find who’s responsible for your policy with the Association of British Insurers (ABI)
We're a member of the Association of British Insurers (ABI), who help people keep track of their pensions, savings, and investments. One way they do this is by keeping an up-to-date, members-only register of financial service companies that may have merged, changed their name, or been sold to another company. Visit their website to find out which company is now responsible for your policy, and how to contact them.