Finding lost customers

Verify your details and find forgotten policies

Had a letter or email asking to confirm your details?

We're on a mission to contact customers we've lost touch with over the years, often due to a change of address.

Our aim is to reconnect you with policies you may have forgotten about when you moved house, including those you may have held with a different company that’s now a part of Aviva.

That's why we're updating our records with your current details, so we can keep you informed about any policies you might have. 


What to do next

Your letter or email contains a unique verification code. Here are 3 ways you can verify your details:

Online

Visit our secure verification website and enter your unique verification code

Phone

Call us on 0800 121 7632, with your unique verification code handy. Lines are open Monday to Friday, 8:30am - 5pm

Post

If you received a letter, please fill out the form and return it using the pre-paid envelope provided. The address will be: Aviva, PO Box 546, Darlington, DL1 9TR

We’re a member of the Association of British Insurers (ABI) and support their industry-wide goal of helping people keep track of their pensions, savings and investment products. Working with their members, the ABI maintains a member-only register of financial service companies including those which may have merged, been sold to another company or changed their name – making it easier for you to trace your policies. Visit the ABI’s website to find the relevant contact details for the company now responsible for your policy. 

For our joint protection, phone calls may be monitored, recorded and saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.