Make sure your investments, pensions and insurance policies are all in order
Moving house can be a bit like spinning plates and juggling at the same time – busy. It’s no wonder things get forgotten sometimes.
We're on a mission to make sure we're staying connected with all our customers. That means those who forget they have a policy with us, and companies that have since become a part of Aviva. And we're working hard to reconnect with anyone who might have forgetten us in the hustle and bustle of everyday life.
Companies which are now part of Aviva Show more Show less
AXA
CGU
Colonial Life
Commercial Union
Equity & Law
Friends Life
Friends Provident
General Accident
Hibernian
London & Manchester
National Mutual
Norwich Union
Sun Life
UK Provident
Winterthur Life
We use Capita Tracing services to reconnect with customers. It helps us find new addresses and handle responses to our reconnection letters.
You may have got a letter from us asking you to get in touch, or to say we'll update your address if we don't hear from you in six weeks.
If you've received a letter, follow the instructions in it. They'll advise you on ways to verify your details when we need you to.
Ways to verify your details
If we've asked you to verify your details, there's a few ways you can do it. You'll be given a unique verification code on the letter you've received, you'll need it when verifying your details.
Online verification
Simply pop your unique verification code into our secure verification site:
Telephone
Have your verification code at the ready and give us a call on the number shown on your letter.
If you can't verify online or call, you can request a form
Please email Capita Tracing at avivaformrequest@capita.com to request a form to complete and return. This email is for form requests only. When you're requesting a form, make sure to include your personal verification code (which will be in your letter) in the email subject. And please note, the form will be sent by post, so could take up to 10 working days to get to you.
Find who’s responsible for your policy with the Association of British Insurers (ABI)
We're a member of the Association of British Insurers (ABI), who help people keep track of their pensions, savings, and investments. One way they do this is by keeping an up-to-date, members-only register of financial service companies that may have merged, changed their name, or been sold to another company. Visit their website to find out which company is now responsible for your policy, and how to contact them.
FAQs & Further Information
My letter says Capita Tracing has been asked to assist in tracing and handling my response, is this right? Show more Show less
Yes, that's right. Capita Tracing is an external tracing supplier, and we use their services to trace, verify, and reconnect with out lost customers.
Will Capita Tracing be able to tell me about my policy? Show more Show less
As Capita Tracing are working on our behalf to reconnect customers with their lost policies, the information they have is limited to what's needed to trace and verify you as a customer. As a result, Capita Tracing don't hold any specific policy information. However, after reconnection, your address will be updated and we'll be in touch to provide contact details, so you can find out more about your policy.
I've just moved from the address shown the letter, how do I update this? Show more Show less
Follow the instructions to verify online and you'll be able to supply your new address in this process. If you don't want to or can't verify online, please call the number on the letter.
How have Capita Tracing traced me? Show more Show less
Capita Tracing look at financial and residential data to identify what the most current address is for our customer. Once the trace is complete, a verification communication is sent asking for details so that we can verify the person at the new address is our customer. We will not update an address on our records until verification has been successfully completed.
I think I may have a joint policy but I've received a letter while they haven't, why is this? Show more Show less
Any letter you've received relates to you only. Tracing takes place at an individual customer level, which means if a trace is needed on another person linked to your policy, it will happen separately.
Power of Attorney / Customer is Deceased Show more Show less
If you hold a Power of Attorney to act on behalf of the person who has received one of our reconnection letters, or the person who our letter is addressed to has passed away, please call the number shown on the letter.
Change of Name Show more Show less
If you advise us of a change of name, we may contact you further or do an electronic identity check. We do this by using a 3rd Party company to carry out the check. This will leave a soft footprint on your credit file but won’t affect your credit rating.
How we process your data Show more Show less
For more information about how we use and process personal information and your rights in relation to it, you can find further detail in our full privacy policy at aviva.co.uk/privacypolicy or request a copy by writing to us at Aviva, Freepost, Mailing Exclusion Team, Unit 5, Wanlip Road Industrial Estate, Syston, Leicester, LE7 1PD.