Manage your policy or make a claim
Manage your policy
Most customers can use MyAviva to:
- view your policy information and cover details
- get access to helplines and contact information
Need to make a claim?
We know this can be a difficult time, so we’ve made the process as simple as possible. You can tell us about a claim online or by phone.
Before you start, it helps to have:
- the name of the person who has died or making a terminal illness claim
- how you’re related to them
- the cause of death or details of the terminal illness
- the policy number (if you know it)
- your contact details.
Connecting you to the answers and people you need
If you can’t find what you’re looking for, our chatbot can give you instant support around the clock. It can help you manage your account and point you towards the right team if you need to speak to someone.
Can't find what you need?
Get in touch.
Submit an online form
Life insurance and Over 50 life insurance customer service
For life insurance policy numbers starting with BPL:
Life insurance customer service (UK)
0800 285 1098
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Life insurance customer service (abroad)
+44 1603 603 479
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
For life insurance policy numbers which end with 2 letters:
Life insurance customer service (UK)
0800 404 9538
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Life insurance customer service (abroad)
+44 1603 605 148
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
For all other life insurance policies:
Life insurance customer service (UK)
0800 953 1777
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Life insurance customer service (abroad)
+44 2037 611 130
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Life insurance and Over 50 Life insurance claims
Life insurance claims customer service (UK)
0800 158 3467
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Life insurance claims customer service (Abroad)
+44 1603 603 277
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Life insurance and Over 50 Life insurance quotes
Life insurance quotes customer service (UK):
0800 068 5549
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Free parent life cover customer service
Free parent life cover customer service (UK)
0800 404 6202
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Free parent life cover customer service (abroad)
+44 1603 603 479
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Free parent life cover claims
Free parent life cover claims customer service (UK)
0800 158 3467
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Free parent life cover claims customer service (abroad)
+44 1603 603 277
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
You can only apply for free parent life cover online.
Bought your policy through another provider?
Find their contact details listed next to their name below.
Friends Life
Bought your policy through Friends Life? Contact us using the details below that match your policy number.
If your policy number starts with F, L or VM:
Customer service (UK):
0345 600 3122
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1392 844 407
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
If your policy number starts with 3:
Customer service (UK):
0345 300 1942
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
If your policy number starts with a 2, 4, 5, 6 or 8:
Customer service (UK):
0345 732 2223
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 989 000
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
If your policy number starts with H, J or L:
General customer service (UK):
0345 070 7099
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
General customer service (Abroad):
+44 1708 678 294
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Friends Provident
Bought your policy through Friends Provident? Contact us using the details below.
Customer service (UK):
0345 602 9199
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
AXA
Bought your policy through AXA? Contact us using the details below that match your policy number.
If your policy number starts with H, J or L:
Customer service (UK):
0345 070 7099
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1708 678 294
Monday to Friday: 9:00am - 6:00pm
Weekends and bank holidays: Closed
If your policy number starts with 3:
Customer service (UK):
0345 300 1942
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 899 000
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
If your policy number starts with a 2, 4, 5, 6 or 8:
Customer service (UK):
0345 732 2223
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1179 893 000
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
BUPA Health Assurance
Bought your policy through BUPA Health Assurance? Contact us using the details below.
Customer service (UK):
0345 600 3122
Monday to Friday: 9:00am - 5:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1392 844 407
Monday to Friday: 8:30am - 6:00pm
Weekends and bank holidays: Closed
Royal Bank of Scotland and Natwest
Bought your policy through Royal Bank of Scotland and Natwest? Contact us using the details below.
Customer service (UK):
0800 056 3432
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Customer service (Abroad):
+44 1603 603 474
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
Not able to find
Hamilton Life
Bought your policy through Hamilton Life? Contact us using the details below.
Customer service (UK):
0800 085 7961
Monday to Friday: 8:00am - 6:00pm
Weekends and bank holidays: Closed
AIG Life Limited
Bought your policy through AIG Life Limited? Contact information can be found here.
Aviva Protection UK Limited
Bought your policy through Aviva Protection UK Limited? Contact information can be found here.
Important information
Telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. You may be charged for calling outside of the UK.
Our opening hours may be different depending on which team you need to speak to.
Get a life insurance quote
If you're thinking about taking out a new life insurance policy or just want to check on an existing quote, you can do it online.
Get a quote online
If you want to get a new quote or already have an existing quote, you can do this online. Just click on one of the links below.