
Get your claim started
Wherever you are, if your travel plans take an unexpected turn, we’re here to help. Please take a few moments to find out how best to get in touch and how the process works.
How to get in touch
Choose the option that best suits your situation to get your claim started quickly.
Make a claim online
If it’s not an emergency, the easiest way to start your claim is online. Make sure you have these ready before you start:
- Policy number – you can find this in MyAviva
- Your personal details, plus details of anyone else claiming on this policy
- Details about your trip, for example, date of travel, airline (if it's relevant)
Phone us
Give us a call if you’ve got a medical emergency, need legal expenses advice or you want to claim over the phone Footnote [1].
Medical emergencies abroad
0044 1603 208 044
Lines are open 24 hours a day
Non-emergency travel claims abroad
0044 1603 603 716
Monday - Friday: 8:00am - 6:00pm
Saturday: 8:00am - 4:00pm
Sunday: Closed
Bank holidays: 8:00am - 4:00pm
Non-emergency travel claims in the UK
0345 030 6983
Monday - Friday: 8:00am - 6:00pm
Saturday: 8:00am - 4:00pm
Sunday: Closed
Bank holidays: 8:00am - 4:00pm
Travel assistant
01603 208 045
Lines are open 24 hours a day
Legal expenses claims and advice
0044 1603 208 244
Lines are open 24 hours a day
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