Get your claim started
Wherever you are, if your travel plans take an unexpected turn, we’re here to help. Please take a few moments to find out how best to get in touch and how the process works.
How to get in touch
Choose the option that best suits your situation to get your claim started quickly.
Make a claim online
If it’s not an emergency, the easiest way to start your claim is online. Make sure you have these ready before you start:
- Policy number – you can find this in MyAviva
- Your personal details, plus details of anyone else claiming on this policy
- Details about your trip, for example, date of travel, airline (if it's relevant)
Give us a call if you’ve got a medical emergency, need legal expenses advice or you want to claim over the phone.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.