Make a Travel Insurance claim
Let's get things back on track
Get your claim started
Wherever you are, if your travel plans take an unexpected turn, we’re here to help. Please take a few moments to find out how best to get in touch and how the process works.
How to get in touch
Choose the option that best suits your situation to get your claim started quickly.
Make a claim online
If it’s not an emergency, the easiest way to start your claim is online. Make sure you have these ready before you start:
- Policy number – you can find this in MyAviva
- Your personal details, plus details of anyone else claiming on this policy
- Details about your trip, for example, date of travel, airline (if it's relevant)
Phone us
Give us a call if you’ve got a medical emergency, need legal expenses advice or you want to claim over the phone.
Medical emergencies abroad
Lines are open 24 hours a day
Non-emergency travel claims abroad
Lines are open 24 hours a day
Non-emergency travel claims in the UK
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday: 10:00am - 4:00pm
Travel assistant
Lines are open 24 hours a day
Legal expenses claims and advice
Lines are open 24 hours a day
How it works
We’ve made it quick and easy to make a travel claim.
Is it an emergency?
Choose the right option for contacting us based on what’s happened. If you need immediate assistance, call our emergency number. But if it’s not an urgent issue, an online claim is the quickest and easiest way to get your claim started.
What you’ll need
We’ll want to know what’s happened and what you’re claiming for. If you’ve got your policy number to hand, that will help speed up the process. Plus supporting details, like photos of any damage, receipts or booking information can help us to process your claim.
We do the rest
We’ll quickly assess what’s happened and how we can best help you. If you start your claim by phone we’ll explain next steps on the call. If you make an online claim we’ll get back to you as quickly as possible to let you know the next steps.
Travel Insurance documents
Take a look at our current policy wording to see full details of what we cover.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.