Make a Travel Insurance claim

Let's get things back on track

Get your claim started

Wherever you are, if your travel plans take an unexpected turn, we’re here to help. Please take a few moments to find out how best to get in touch and how the process works.

How to get in touch

Choose the option that best suits your situation to get your claim started quickly.

Make a claim online

If it’s not an emergency, the easiest way to start your claim is online.

Phone us

Give us a call if you’ve got a medical emergency, need legal expenses advice or you want to claim over the phone. 

Medical emergencies abroad

+44 1603 208 044

Lines are open 24 hours a day

Non-emergency travel claims abroad

+44 1603 603 716

Lines are open 24 hours a day

Non-emergency travel claims in the UK

0345 030 6983

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday: 10:00am - 4:00pm

Travel assistant

01603 208 045

Lines are open 24 hours a day

Legal expenses claims and advice

+44 1603 208 244

Lines are open 24 hours a day

How it works

We’ve made it quick and easy to make a travel claim. 


Is it an emergency?

Choose the right option for contacting us based on what’s happened. If you need immediate assistance, call our emergency number. But if it’s not an urgent issue, an online claim is the quickest and easiest way to get your claim started.


What you’ll need

We’ll want to know what’s happened and what you’re claiming for. If you’ve got your policy number to hand, that will help speed up the process. Plus supporting details, like photos of any damage, receipts or booking information can help us to process your claim.


We do the rest

We’ll quickly assess what’s happened and how we can best help you. If you start your claim by phone we’ll explain next steps on the call. If you make an online claim we’ll get back to you as quickly as possible to let you know the next steps.

Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.