Make a Travel Insurance claim
Let's get things back on track
Get your claim started
Wherever you are, if your travel plans take an unexpected turn, we’re here to help. Please take a few moments to find out how best to get in touch and how the process works.
How to get in touch
Choose the option that best suits your situation to get your claim started quickly.
Make a claim online
If it’s not an emergency, the easiest way to start your claim is online. Make sure you have these ready before you start:
- Policy number – you can find this in MyAviva
- Your personal details, plus details of anyone else claiming on this policy
- Details about your trip, for example, date of travel, airline (if it's relevant)
Phone us
Give us a call if you’ve got a medical emergency, need legal expenses advice or you want to claim over the phone 1.
Medical emergencies abroad
Lines are open 24 hours a day
Non-emergency travel claims abroad
Lines are open 24 hours a day
Non-emergency travel claims in the UK
Monday to Friday: 8:00am - 8:00pm
Saturday: 8:30am - 5:00pm
Sunday: 10:00am - 4:00pm
Travel assistant
Lines are open 24 hours a day
Legal expenses claims and advice
Lines are open 24 hours a day
How it works
We’ve made it quick and easy to make a travel claim.
Is it an emergency?
Choose the right option for contacting us based on what’s happened. If you need immediate assistance, call our emergency number. But if it’s not an urgent issue, an online claim is the quickest and easiest way to get your claim started.
What you’ll need
We’ll want to know what’s happened and what you’re claiming for. If you’ve got your policy number to hand, that will help speed up the process. Plus supporting details, like photos of any damage, receipts or booking information can help us to process your claim.
We do the rest
We’ll quickly assess what’s happened and how we can best help you. If you start your claim by phone we’ll explain next steps on the call. If you make an online claim we’ll get back to you as quickly as possible to let you know the next steps.
Important documents
Travel articles
Take a look at our latest news and guides.
Coronavirus advice for our travel insurance customers
How our travel insurance could protect your trip if it’s affected by coronavirus.
Read our advice
Safety tips for solo travel
Looking to get away from it all? Take a look at our top safety tips when travelling alone.
Solo travel tips
Holiday healthcare in Europe
All you need to know about the European Health Insurance Card (EHIC), what it covers (and what it doesn’t).
Healthcare in Europe
Travel tips for long trips
What to do if you’re planning an extended stay away from home
Long trip checklist
Choosing the right travel insurance
What to look out for before you go on holiday, from checking your insurer is available 24/7 to taking out extra cover for valuables.
Choosing travel cover
How to protect yourself while skiing
Some pointers on how to stay safe on the slopes, from getting the right gear to making sure you have the right insurance cover.
Ski safety tips
Travel tips for mums-to-be
Take a look at our travel advice for expecting mums-to-be.
Travelling while pregnant