Make a Travel Insurance claim
Get your claim started
Wherever you are, if your travel plans take an unexpected turn, we’re here to help. Please take a few moments to find out how best to get in touch and how the process works.
How to get in touch
Choose the option that best suits your situation to get your claim started quickly.
Make a claim online
If it’s not an emergency, the easiest way to start your claim is online. Make sure you have these ready before you start:
- Policy number – you can find this in MyAviva
- Your personal details, plus details of anyone else claiming on this policy
- Details about your trip, for example, date of travel, airline (if it's relevant)
Phone us
Give us a call if you’ve got a medical emergency, need legal expenses advice or you want to claim over the phone [1]Footnote 1.
Medical emergencies abroad
Lines are open 24 hours a day
Non-emergency travel claims abroad
Monday - Friday: 8:00am - 6:00pm
Saturday: 8:00am - 4:00pm
Non-emergency travel claims in the UK
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 4:00pm
Travel assistant
Lines are open 24 hours a day
Legal expenses claims and advice
Lines are open 24 hours a day
How it works
We’ve made it quick and easy to make a travel claim.
Is it an emergency?
Choose the right option for contacting us based on what’s happened. If you need immediate assistance, call our emergency number. But if it’s not an urgent issue, an online claim is the quickest and easiest way to get your claim started.
What you’ll need
We’ll want to know what’s happened and what you’re claiming for. If you’ve got your policy number to hand, that will help speed up the process. Plus supporting details, like photos of any damage, receipts or booking information can help us to process your claim.
We do the rest
We’ll quickly assess what’s happened and how we can best help you. If you start your claim by phone we’ll explain next steps on the call. If you make an online claim we’ll get back to you as quickly as possible to let you know the next steps.
Important documents
If you are renewing your travel cover with us from 17 December 2020, you can read your documents here.
If you started your cover before 17 December 2020, your documents will have been sent to you or you can access them in MyAviva.
Travel articles
Take a look at our latest news and guides.
How to protect yourself while skiing
Some pointers on how to stay safe on the slopes, from getting the right gear to making sure you have the right insurance cover.
Travel tips for long trips
What to do if you’re planning an extended stay away from home