Make an Aviva Signature travel insurance claim

If you’ve booked a package holiday (two or more travel services combined for a single price, for example flights and accommodation), you’re protected under the Package Travel and Linked Arrangements Regulations 2018. This gives you rights if things go wrong.

If your travel and/or accommodation provider or agent have made changes to your holiday or if there have been extraordinary circumstances at the destination, please contact them directly before making a claim with us. They should resolve this for you – either offering an alternative or providing a full or partial refund.

If your flight was cancelled before your scheduled departure, the airline should offer you an alternative flight or refund the original ticket price. Please contact the airline directly before you tell us about a new claim.

If your travel company, tour operator or travel agent has become insolvent, there are protections in place to help make sure your money, and your holiday, are safe.

• ATOL (Air Travel Organiser's Licence) covers package holidays that include flights. If your airline, travel company or agent has become insolvent, ATOL make sure you can get a refund before departure or you're brought home if you're already abroad. You’ll have received an ATOL Certificate as proof of protection.
• ABTA - The Travel Association protects other types of package holidays, which don’t include flights like those involving rail, cruise, coach or car hire as well as travel agency bookings. If an ABTA travel agent goes out of business, ABTA will ensure that the tour operator, or other supplier with whom you are booked, will honour any payments you have made to the travel agent so your holiday can continue as normal. If an ABTA tour operator goes out of business and you are yet to travel, ABTA will make sure you get a full refund. If you are on holiday when the tour operator goes out of business, ABTA will cover the cost of bringing you home. To find out if your booking is ABTA protected, visit abta.com and search to find out if your travel company is an ABTA member.

If you’ve used your credit card to book flights, a hotel or a package holiday and the cost was over £100, you’ll have extra protection if you booked directly with the airline or hotel.

If something goes wrong (say, your travel company becomes insolvent or your flight is cancelled and you’re unable to get a refund), you may be able to claim from the card company under Section 75 of the Consumer Credit Act 1974.