Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3938 customer reviews

Rating breakdown

3938 reviews

  • 5 stars awarded by 2706 reviewers
  • 4 stars awarded by 932 reviewers
  • 3 stars awarded by 101 reviewers
  • 2 stars awarded by 50 reviewers
  • 1 stars awarded by 149 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Gillsforever gave this product an overall rating of 5 / 5

Buyer review

Excellent value and far cheaper than othe insurers

Good customer service. Policy met all my requirements.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Reliablerogue gave this product an overall rating of 5 / 5

Buyer review

Simple, affordable and easy

The whole process from beginning to end was simple. The website is easy to use and straight forward using simple language. But most of all with the online discount I saved money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kramer gave this product an overall rating of 5 / 5

Buyer review

A very good deal!

I'm lucky enough to have an E Class AMG Merc and the estimates I received varied quite a bit both in terms of costs and what was included. Aviva came through as excellent value and the web site is fast and very easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

granny gave this product an overall rating of 5 / 5

Buyer review

easy cover

very easy web site to follow even for an eighty year old.very pleased with price ,and would recomend aviva to anyone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sewingmags gave this product an overall rating of 5 / 5

Claim review

Excellent customer service

My recent experience of making a claim on my vehicle insurance was very straightforward and painless and I cannot fault the service I received. Granted the claim was made easier because the driver at fault owned up and admitted reversing into my vehicle when it was parked; if they hadn't it would have been difficult to find out who damaged my car.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Peter gave this product an overall rating of 5 / 5

Buyer review

I recommend this service....

Easy procedure on-line, you can use your discount from another insurance. Good price. Thx AVIVA

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Teeny gave this product an overall rating of 5 / 5

Claim review

Excellent customer service

All Aviva staff, Enterprise and Solus were very good. Delay in return of car was related to police recovery and Honda in providing parts. Very satisfied

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

Gooner gave this product an overall rating of 5 / 5

Claim review

Quick, easy, flexible

The claims process was very quick and easy. The garage made a very good job of replacing my wing mirror and were flexible when I had to delay collecting my car/returning the courtesy car by a couple of days.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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