Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7527 customer reviews

Rating breakdown

7527 reviews

  • 5 stars awarded by 5258 reviewers
  • 4 stars awarded by 1625 reviewers
  • 3 stars awarded by 204 reviewers
  • 2 stars awarded by 119 reviewers
  • 1 stars awarded by 321 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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swain gave this product an overall rating of 5 / 5

Buyer review

Quick setup

Easily set up no fuss, no hidden cost added temp driver easily.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bargainchaser gave this product an overall rating of 5 / 5

Buyer review

Good priced good quality insurance

Good service from start to finish topped up with excellent price and cover.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Love2shopsue gave this product an overall rating of 5 / 5

Buyer review

Multi car insurance

Really friendly, helpful and knowledgeable staff. Great price. Got multi car insurance for 2 cars for same price as previous car insurance company quoted for just on car. Really happy. Would definitely use again.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

agus gave this product an overall rating of 5 / 5

Buyer review

great customer service

I'm new in aviva but everything looks OK. I received all informations very quick. Hopefully in a future it will be so same. Recommend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

aclass gave this product an overall rating of 4 / 5

Buyer review

Price

Best price offered with most things needed included

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bucksboy gave this product an overall rating of 4 / 5

Buyer review

So far very good

The on-line form is veryclearand easy to fill in, no silly questions like what exact date did you pass your driving test, as some others ask! Timely reminders. Easy to go back and change something if need to. Good cover. Competitive. You never know how good until you have a problem but am confident Aviva will be ok.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Magpie gave this product an overall rating of 5 / 5

Buyer review

Great Customer Service

This is the first I've dealt with Aviva for car insurance.I applied online and found the it so simple and quick.I made two telephone calls to the helpline and found the response very polite and helpful.Most importantly I was more than pleased with the cost of my insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Buyer review

Overall fantastic service

Really cheap insurance. Easy to get a quote, when I rung up to start my policy the customer service was amazing. Lovely, friendly and helpful staff. Overall, very impressed and will of course be recommending to everyone!

I would recommend Aviva to a friend

Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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