Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9331 customer reviews

Rating breakdown

9331 reviews

  • 5 stars awarded by 6634 reviewers
  • 4 stars awarded by 1774 reviewers
  • 3 stars awarded by 289 reviewers
  • 2 stars awarded by 169 reviewers
  • 1 stars awarded by 465 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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DriveBy gave this product an overall rating of 5 / 5

Claim review

Viva Aviva

My car was written off. I was upset. I was sad. Aviva came to the rescue and made everything so easy to deal with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

DriveBy

HappyMick gave this product an overall rating of 5 / 5

Claim review

Happy Bunny

What a fantastic surprise and experience from start to finish.The Aviva claim agent was very kind, understanding , proactive and gave immediate peace of mind at first contact on phone. From then on all was put in plan and fully explained. Assigned repair company was first class and courtesy car arrangements was beyond expectation. Overall I cannot fault any of the claim process and action.Very professional and strees free from start to finish.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

HappyMick

22BoyG gave this product an overall rating of 5 / 5

Claim review

Great Team

Was in an accident when I was hit from behind contacted AVIVA filled in the online claim form within two days they contacted me to talk about the accident. They insured me that my no claims would not be affected. Was getting letters from the other vehicle insurance which I told AVIVA and they sorted it all out. Within two weeks got a cheque thou the door for my old car. Thanks AVIVA

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

22BoyG

Paolo gave this product an overall rating of 5 / 5

Buyer review

Very good and convenient

I found easy to get and excellent value. I am really happy with this. I strongly recommend it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Paolo

Mike gave this product an overall rating of 4 / 5

Claim review

Good repair

Once underway repair went smoothly and quickly. Initially hard to contact Aviva claim line but once underway all went well and well repaired.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

Mike

Promgown1 gave this product an overall rating of 1 / 5

Claim review

Would never use again

Car accident, - courtesy car supplied which was a tiny 2 door (ours was a vauxhall astra 4 door) but was told to take back as our car had been written off and that was the first we had heard of it - not by Aviva but the garage. In fairness we were given another company car of good standard and told that our cheque settlement was in the post and would receive in 5 working days. Still had not received the cheque but was told on several occasions it had been sent. After 2 weeks rang again to say cheque not received to be told that the cheque had not been posted as there was some sort of error and they would do a bank transfer and I would have the money the next day. It did not go in the next day but the day after. Overall a very stressful experience and spent hours on the phone to their customer service just on hold waiting for someone to answer. Never again. This was our first ever accident and I cant believe the stress Aviva caused.

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Thank you for your feedback, I'm sorry the inconvenience that was caused and I will pass this information on to the relevant department. If you do require any further help don’t hesitate to contact us.

Rich, Aviva Online Team

Promgown1

jonih gave this product an overall rating of 4 / 5

Buyer review

great service

I did have trouble buying online, so I rang up. I had excellent service on phone, everything was explained and I wasn't in any way forced or pushed into any extra expense. The man I spoke to had a lovely clear speaking voice and I came away very happy about the whole experience.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jonih

Hannah88 gave this product an overall rating of 5 / 5

Buyer review

Great Company

I have my car insurance and pension policy here with Aviva. They are always fast and helpful. Provide easy access to all information and are easy to contact.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hannah88

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