Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7210 customer reviews

Rating breakdown

7210 reviews

  • 5 stars awarded by 5181 reviewers
  • 4 stars awarded by 1314 reviewers
  • 3 stars awarded by 226 reviewers
  • 2 stars awarded by 136 reviewers
  • 1 stars awarded by 353 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 7210 customer reviews

SPUD gave this product an overall rating of 5 / 5

Claim review

Great Customer Service

Handled very quickly to resolution, helpful and good customer service. Regular updates and informed throughout.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

SPUD

Henno gave this product an overall rating of 5 / 5

Claim review

Excellent Customer Service

Once I contacted Aviva to explain my car had been stolen they dealt with the whole matter very professionally. They explained how the process would work and dealt with the Police directly in an effort to have my car found and returned. I will be recommending their service to my friends and colleagues as I have private health with them also and have found that department excellent to deal with as well when it was required in the past.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Henno

MrLJH gave this product an overall rating of 1 / 5

Claim review

Poor Customer Service from Aviva

I was involved in a no fault claim (minor incident) early May 2017. I submitted details immediately to Aviva and now almost 2 months on I have had no response from Aviva despite 3 emails asking for an update. I accept the 3rd party insurers may try to drag matters out but very disappointed Aviva have not kept me informed or made that extra effort to push the case forward especially in a NO FAULT situation. I have not even had an acknowledgement the 3rd party insurers have accepted responsibility despite asking and a policeman being on the scene who took statements. I don't want to pay the excess and start repair work until I know the other party accept responsibility. In the meantime have to drive around with a damaged bumper. Very nice on the phone but very poor to manage this case ... nothing worse than being kept in the dark despite repeatedly asking for an update. Quick to take insurance premium money but slow to pay up. I expected much better customer service.. . very bad. (0/10)

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

MrLJH

Paddywak50 gave this product an overall rating of 5 / 5

Buyer review

Top Deal

My renewal quote was vastly cheaper and better value than any other. Easy to complete with total satisfaction.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paddywak50

Absta gave this product an overall rating of 5 / 5

Buyer review

Great value

It's worth going direct rather than through comparison sites for an actually better deal! It's also pleasant to be rewarded for loyalty by having other policies with aviva, and them recognising that during the application.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Absta

Emac gave this product an overall rating of 5 / 5

Claim review

Excellent customer service and fair settlement.

From my initial claim to final resolution I had the attention of two representatives who kept me informed of the situation at all times. My claim was treated simpathically and quickly with every step and option explained in full. The settlement was completely acceptable and the experience much better than my, all be it limited experience, with other companies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Emac

Lucrecia gave this product an overall rating of 5 / 5

Buyer review

Insurance

.very good. I was struggling to find affordable insurance but aviva was my savour x

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Lucrecia

anil gave this product an overall rating of 5 / 5

Buyer review

excellent insurace company

aviva insurance comes with excellent benefits and with best value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

anil

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