Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3441 customer reviews

Rating breakdown

3441 reviews

  • 5 stars awarded by 1741 reviewers
  • 4 stars awarded by 414 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3441 customer reviews

RussK gave this product an overall rating of 5 / 5

Great start

Quick and painless quote online. Followed up by plenty of info by email and download able documents. Great price too. I hope it stays similar next year

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RussK

Yonta gave this product an overall rating of 5 / 5

Excellent Customer Service

Every member of the Aviva Customer Service team are professional but friendly, have empathy, understanding and treat you like a human being!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yonta

Alter gave this product an overall rating of 5 / 5

Great Product and services

Very great products with good prices easy to purchase good online system with easy accessible help

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alter

AlanS gave this product an overall rating of 4 / 5

At insurance

Straightforward application so easy to complete. I would advise checking each year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

AlanS

sherrjo gave this product an overall rating of 5 / 5

Good price, straight forward to complete

comprehensive car insurance value for money with reasonable policy excesses

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

sherrjo

Sudo gave this product an overall rating of 5 / 5

Great customer service

I bought the car insurance comprehensive cover for my car. Good price and includes many standard options. Great customer service as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sudo

Jerkjer gave this product an overall rating of 5 / 5

Aviva car insurance.

The policy I have looks to be at a relatively good price. I hope that any accident will be as agreeably treated.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Customer experience
5 / 5

Jerkjer

Satte gave this product an overall rating of 5 / 5

Good service and excellent staff

I purchased car insurance online which was very simple and easy to deal with and would recommend avia to anyone with ⭐️⭐️⭐️⭐️⭐️ Service Value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Satte

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