Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9681 customer reviews

Rating breakdown

9681 reviews

  • 5 stars awarded by 6816 reviewers
  • 4 stars awarded by 1991 reviewers
  • 3 stars awarded by 281 reviewers
  • 2 stars awarded by 158 reviewers
  • 1 stars awarded by 435 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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A customer gave this product an overall rating of 5 / 5

Buyer review

brilliant

customer service advisor i spoke to was brilliant at her job,excellent service all round

I would recommend Aviva to a friend

Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

metalman gave this product an overall rating of 5 / 5

Buyer review

Policy renewal

An excellent simple service which represented the best value for money on the market.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

metalman

A customer gave this product an overall rating of 4 / 5

Buyer review

Great Customer Service

Very easy to purchased and more cheaper than other scam insurance.

I would recommend Aviva to a friend

Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cristian22 gave this product an overall rating of 5 / 5

Buyer review

A brand you can trust

I think the key thing about insurance is knowing the insurer isn't going to mess you around when the chips are down. Sure you might insure cheaper but is it really worth taking the risk. You need a blue chip company behind you. I've always liked Avia as a brand, I have had some weird quotes over the years and haven't always been able to go with them, but this time they were in the ball park, so I'm very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Cristian22

penwy gave this product an overall rating of 4 / 5

Buyer review

buying car insurance on line direct with aviva

this was a simple and easy way to get a quote for a car insurance on line,quote was competitive against other on line brokers and easy to buy with no fuss,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

penwy

Moose gave this product an overall rating of 4 / 5

Buyer review

Ease of purchase

I found the whole experience of purchasing a multi-car policy very easy and gave me what i wanted, unlike some other insurance companys.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Moose

chipie gave this product an overall rating of 5 / 5

Buyer review

fantastic

Made the whole experience very easy. Very polite agents and my insurance was the cheapest by some way

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chipie

Craigyboy gave this product an overall rating of 5 / 5

Buyer review

Aviva procedure makes choosing insurance easy

Having found choosing an insurance company quite difficult in the past I was delighted to find a quote from Aviva that was very competive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Craigyboy

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