Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8693 customer reviews

Rating breakdown

8693 reviews

  • 5 stars awarded by 6207 reviewers
  • 4 stars awarded by 1615 reviewers
  • 3 stars awarded by 274 reviewers
  • 2 stars awarded by 162 reviewers
  • 1 stars awarded by 435 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Sukisal gave this product an overall rating of 5 / 5

Buyer review

First class service all round

A* service, price great, customer service sxcellent, on line easy. Would recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sukisal

Jonnyish gave this product an overall rating of 1 / 5

Claim review

Insurance Claim

Trying to get information on the progress of the claim is a nightmare. The last time I called Aviva for an update I was on hold for over 2.5 hours. After each hour the call was dropped so I had to start the call again & of course I was at the back of the queue again. Once I did speak to someone there was no apology or recognition of the time spent waiting on the phone. Terrible.

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
2 / 5

I'm very sorry to see this but I hope the claim is now sorted for you. We have been working hard to resolve the issues with our claims line and this is now much improved. I've contacted you by email to ensure everything is now resolved for you.

Dave, Aviva Online Team

Jonnyish

bonnie gave this product an overall rating of 5 / 5

Buyer review

Excellent policu

Good, friendly service. The staff were very knowledgeable and helpful. After comparing this car policy with a range of others it seemed very good value for money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bonnie

BernieC gave this product an overall rating of 4 / 5

Claim review

They excelled in the end!

Initially my claim was "forgotten" for nearly two weeks and I was getting a bit annoyed. The evidence was indisputable - third party was liable and was insured by Aviva. After a call to Philip in the claims team everything was immediately kicked back into play and my car was booked in for repair and the hire car was ready for me to use. I also was paid compensation which I had asked for and didn't expect. I've been insured by Aviva for a number of years for both car and Building/contents. My renewal was in doubt but my faith has been fully restored. My only gripe is that they need to speed up their phone response time! (in hand I believe).

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
3 / 5
Speed of resolution
2 / 5
Customer experience
5 / 5
Fairness
5 / 5

BernieC

Flyboy4 gave this product an overall rating of 5 / 5

Buyer review

Good, cover, price and service

I researched extensively before deciding on Aviva who appeared to offer the deal best on cover and price. I found the same last year when I changed my household insurance to them. On both occasions the policy purchase was easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Flyboy4

bobbybiscuit gave this product an overall rating of 5 / 5

Buyer review

Wow saved lots of money on multicar insurance

I am well pleased. I took out car insurance with Aviva when i changed my car. I cancelled my policy with the other company because aviva was so much cheaper. Then my wife changed her car and her original insurance company want a lot extra. Because of multicar insurance her premium went down of up. So she changed insurance companies aswell. Easy to use web site. No hassle.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bobbybiscuit

Olderman gave this product an overall rating of 5 / 5

Buyer review

Happy customer

Excellent service and cheaper quote than comparison sites. Good discount to existing customers.The name of a company that gives confidence.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Olderman

JonOD gave this product an overall rating of 5 / 5

Buyer review

Great deal and service

Recently had insurance with another company who didnt stick to the price after i had signed and decided the details were not acceptable. Then gave me a new price of over double. I called aviva and explained my situation and they priced me according to the original price i was given. Amazing service and understanding, great price aswel.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JonOD

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