Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3841 customer reviews

Rating breakdown

3841 reviews

  • 5 stars awarded by 2763 reviewers
  • 4 stars awarded by 707 reviewers
  • 3 stars awarded by 130 reviewers
  • 2 stars awarded by 72 reviewers
  • 1 stars awarded by 169 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 3841 customer reviews

Dwstub gave this product an overall rating of 4 / 5

Motor insurance

This is a easy site to negotiate. Pricing us easy to follow and you can amend as required. I would highly recommend this site.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Dwstub

Primrose gave this product an overall rating of 5 / 5

Hassle free process

Done online which was easy and straightforward to do. Good communication through emails and also documents posted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Primrose

peebee gave this product an overall rating of 5 / 5

cheap as chips

Shopped around for a multi (2) car policy and Aviva undercut my current provider by hundreds!!! Easy to setup, hassle free process.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

peebee

Alfie gave this product an overall rating of 5 / 5

Why I chose AvivaI

I chose Aviva because it was the cheapest car insurance quote I had.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Alfie

Brenda gave this product an overall rating of 1 / 5

Poor Service

I contacted you to say my car policy was not showing on my Aviva, that has now been sorted out, thank you. However I was promised at the same time that my policy would be posted 1st class as requested when the cover was originally taken out. It still hasn't arrived. My cover started on the 2nd of March and to still have no policy documents on the 18th is very poor. Please can they be sent Asap. Thank you.

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for your review and apologies you've yet to receive your documentation as promised. I have just emailed you now. Thanks

Rich, Aviva Social Media Team

Brenda

Madgolfer gave this product an overall rating of 5 / 5

Great price

Great car insurance very easy to set up and great price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Madgolfer

JE57 gave this product an overall rating of 5 / 5

Excellent customer service, unbeatable price

Excellent customer service at every juncture. The team was keen to secure the business and gave appropriate discounts and gave me an unbeatable quote for motor insurance. They were even understanding when there were issues with the NCD and worked out an appropriate solution.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JE57

msArty gave this product an overall rating of 5 / 5

great customer service

I've bought car insurance with Aviva as they gave me a 20% discount for being with them as a customer already. Everything was very clear and easy to do. Excellent service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

msArty

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