Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6473 customer reviews

Rating breakdown

6473 reviews

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 6473 customer reviews

DaveL62 gave this product an overall rating of 5 / 5

Buyer review

A very good deal

Insurance due for renewal. Received a letter in post offering good rates and good cover. Went online, and the deal was made at an extremely good price. It was a quarter of what the car manufacturer quoted, for exactly the same cover and excess. It was a no brainer for me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DaveL62

mayflower gave this product an overall rating of 5 / 5

Buyer review

Motor insurance

brought direct from Aviva following mail drop. very reasonable cost excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mayflower

Twiggz gave this product an overall rating of 5 / 5

Buyer review

Great price for a Comprehensive Policy

Aviva were thorough when going through the benefits of my policy. Making sure it was as exactly as I wanted it. A very comprehensive policy and the process was transparent ~ very clear. The price was unbeatable ~ I Had a mulptiple policy discount too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Twiggz

Denis gave this product an overall rating of 5 / 5

Buyer review

Great

Great customer experience. Thank you very much Aviva !!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Denis

Freckles gave this product an overall rating of 5 / 5

Buyer review

Really good

Great value for money so happy I moved across to Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Freckles

SChan gave this product an overall rating of 4 / 5

Buyer review

Competitive price

Shame the website couldn't find my car after entering the registration number. Had to phone up customer service to purchase the insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

SChan

Peapod gave this product an overall rating of 5 / 5

Buyer review

Switched insurers

Website easy to use and price was competitive - good cover for a fair price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Peapod

sparky gave this product an overall rating of 5 / 5

Buyer review

Great service, great price

Great customer service and great price easy to navigate the online application

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sparky

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