Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7669 customer reviews

Rating breakdown

7669 reviews

  • 5 stars awarded by 5484 reviewers
  • 4 stars awarded by 1415 reviewers
  • 3 stars awarded by 244 reviewers
  • 2 stars awarded by 149 reviewers
  • 1 stars awarded by 377 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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smartie gave this product an overall rating of 4 / 5

Buyer review

excellent all round

I have had my motor insurance with another company for a long time and this year when the renewal documents came through, the premium had increased by more than fifty percent, even though I have not had any claim. So I shopped round and Aviva policy online was very good. The service was excellent. The online process was very easy to follow and when I rang customer service for help they were really helpful. Most importantly, the premium was really reasonable and there was no quibble when I asked for a change to be made to the policy. I would definitely recommend all my friends and family to try Aviva for their insurance needs. I hope I do not have to make a claim, but if I do, I will post another review on my experience with Aviva when making a claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

smartie

razor gave this product an overall rating of 5 / 5

Buyer review

great overall service

reviewed all options online AVIVA website clear easy to use and informative,price competititive all questions answered,so decided to purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

razor

peper80 gave this product an overall rating of 5 / 5

Buyer review

Warmly recomended for left hand drive car

One of the only car insurance how accept to insure without incredible height price,left hand drive car. It's the second time I'm in UK with my continental car and I'm really happy to be insure by AVIVA.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

peper80

Woodsy gave this product an overall rating of 5 / 5

Buyer review

Customer service

The customer service person was really helpful clear and polite and the policy is really good and cheap

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Woodsy

jc12 gave this product an overall rating of 4 / 5

Buyer review

Live Chat feature

I found the live chat operatives were able to resolve any queries I had quickly & with supporting information. Made Aviva an easier choice.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jc12

TooT gave this product an overall rating of 5 / 5

Claim review

Speed

My "not at fault" accident was on a Thursday, a decision by Aviva was made on Friday and by Monday a price for a replacement car was agreed. A replacement was bought on Tuesday. Excellent service, I also retain my my no claim bonus

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

TooT

Cooldude gave this product an overall rating of 4 / 5

Buyer review

Great customer service

Customer service was very good best quote we could get.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Cooldude

Notthernbob gave this product an overall rating of 5 / 5

Buyer review

Great value for money

It starts with an easy to use online system that leads to an excellent quote, then it is easy to add extras, such as breakdown cover, which again are excellent value. My wife has cover and had to make a claim, which was dealt with smoothly and effiently.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Notthernbob

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