Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3810 customer reviews

Rating breakdown

3810 reviews

  • 5 stars awarded by 2092 reviewers
  • 4 stars awarded by 547 reviewers
  • 3 stars awarded by 88 reviewers
  • 2 stars awarded by 46 reviewers
  • 1 stars awarded by 102 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3810 customer reviews

trickydicky gave this product an overall rating of 5 / 5

Good British Company

Motor and Home Buildings/Contents purchased. I am a former Aviva employee now Aviva pensioner so I appreciate good value for my money. Also my insurance were formerly with LV and Legal and General for many years -good British Companies that have been swallowed up by Allianz. Time to go back to my roots! You should go back to the Norwich Union branding

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

trickydicky

HappyChappy gave this product an overall rating of 5 / 5

Smooth Transaction

Taken out Car Insurance online through Top Cashback site. Nice and easy to complete the application form and a good quote given. Accepted the quote and will get some money back in a few months time - win win situation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HappyChappy

Rajiv gave this product an overall rating of 5 / 5

Unique and with great value for money

I bought this insurance for myself and my spouse as additional driver. I got an amazing deal. This product also has a unique feature which allows you to drive any car if needed with full comprehensive cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rajiv

JohnR gave this product an overall rating of 5 / 5

Great Insurance deal

I needed car insurance having come out of a company car after 15 years and had no no claims history other than a letter from the company insurance. Having used Aviva previously, I called and spoke to a very helpful lady who told me what Aviva could do, got a choice of insurance packages and easy as that. The documents were available online almost immediately. Great service, great package. Would have no hesitation in using them again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JohnR

howie gave this product an overall rating of 5 / 5

fair

The service with Aviva was excellent.. the problem being with the repairs..not such a good service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
4 / 5

howie

Kitty gave this product an overall rating of 5 / 5

Magic Aviva

Got our car insurance from Aviva and very happ help full staff

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kitty

Noddle gave this product an overall rating of 5 / 5

Long time named driver

Having thus far not needed a car each (myself and my wife)I found myself (because of a family emergency at a distance away) needing a car myself .I have been a named driver for a number of years so the company had all my history and it was a simple process to get insured quickly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Noddle

Goddy gave this product an overall rating of 5 / 5

Good service

Bought the new car insurance policy onsite from Aviva. Easy to understand and good service. Definitely recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Goddy

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