Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8125 customer reviews

Rating breakdown

8125 reviews

  • 5 stars awarded by 5811 reviewers
  • 4 stars awarded by 1517 reviewers
  • 3 stars awarded by 250 reviewers
  • 2 stars awarded by 151 reviewers
  • 1 stars awarded by 396 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Aziz gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

Straight forward questions. Quick and easy to fill up the form on line. Friendly and helpful staff.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aziz

Horo gave this product an overall rating of 4 / 5

Buyer review

Loooked after existing Aviva customers

Moved to Aviva motor insurance because my existing provider(RAC) just increased my premium without any discussion . Have been with RAC for many years but got nothing for loyalty. Because I have other policies with AVIVA they gave me a far better deal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Horo

Frecks gave this product an overall rating of 5 / 5

Buyer review

Perfect customer

I found it very easy to complete the buying of my car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Frecks

Dave gave this product an overall rating of 5 / 5

Claim review

Excellent

Just great.......excellent service and a great repair. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Dave

Paal gave this product an overall rating of 5 / 5

Buyer review

Great

Easy to use website and good value. Added a second car and quote very competitive

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Paal

Texas78 gave this product an overall rating of 5 / 5

Buyer review

Good to deal with

aviva are always helpful and efficient pleasure to deal with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Texas78

M20Wifey gave this product an overall rating of 5 / 5

Buyer review

Brilliant Service

Easy, friendly and professional service AND brilliant price. What more could you want. Definitely a good move.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

M20Wifey

Hazza gave this product an overall rating of 5 / 5

Claim review

First class

Brilliant service, from the moment I called aviva arranged everything and made it easy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Hazza

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