Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6046 customer reviews

Rating breakdown

6046 reviews

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 6046 customer reviews

vanito gave this product an overall rating of 4 / 5

Buyer review

Great customer

I’ ve got insurance in this company. I am very happy, good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

vanito

A customer gave this product an overall rating of 5 / 5

Buyer review

great customer service

very good insurance very good advice and very useful

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over

Skivvy gave this product an overall rating of 4 / 5

Buyer review

Good service

Very good customer service from quotation to conformation of car insurance policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Skivvy

LennyM gave this product an overall rating of 5 / 5

Buyer review

online insurance

bought car insurance online very quick and easy but would like the policy to cover more but at the same price

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
5 / 5

LennyM

Davy67 gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

Bought car insurance with breakdown recovery, I found it very simple to purchase this product due to the help and professional conduct of the Aviva staff who talked me through the process.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Davy67

Delboy1943 gave this product an overall rating of 5 / 5

Buyer review

First time car insurance with aviva

This is my First time car insurance with aviva It seemed fairly competative with other companies, I hope to insure again next year Most insurance companies raise there prices The following year I think this is unfair I Have Been driving for 57 years , Aviva were helpful and easy to deal with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Delboy1943

RobertM gave this product an overall rating of 4 / 5

Buyer review

Helpful and thorough

I needed insurance for two cars. Your sales staff helped me to access the appropriate discounts and put together a policy that meets my needs at a competitive overall price. Long phonecall - over 45 minutes - but there was a deal to be made and they provided the information that I needed to make the decision.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

RobertM

Ashleigh gave this product an overall rating of 5 / 5

Buyer review

Excellent Service!

Purchased car insurance, and in my 15 years of driving I’ve never had an accident until last week when someone hit into me. They were so helpful in ensuring I was ok, and quick to collect my car to get it repaired and setting me up with the courtesy car. Can’t recommend them enough.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ashleigh

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