Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7255 customer reviews

Rating breakdown

7255 reviews

  • 5 stars awarded by 5058 reviewers
  • 4 stars awarded by 1582 reviewers
  • 3 stars awarded by 197 reviewers
  • 2 stars awarded by 110 reviewers
  • 1 stars awarded by 308 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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MrRai gave this product an overall rating of 5 / 5

Buyer review

Excellent service

Got a really good deal from Aviva on my car insurance got my quote and insurance on line the process was really good and quick, would recommend to anyone to try Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

A customer gave this product an overall rating of 5 / 5

Claim review

excellent customer service

Friendly claims advisor, who completed my claims form over the telephone. Excellent service from the Repair Centre. with text when vehicle was ready.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5

ohboy gave this product an overall rating of 5 / 5

Claim review

couldnt believe it

aviva were quick efficient and extremely helpful all completed including payout in less than 2 weeks welldone

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

hocuspocus gave this product an overall rating of 5 / 5

Claim review

Great, professional service

At what was an upsetting time Aviva's customer service was excellent. They made the whole process easy to navigate and helped us reach resolution in a reasonably quick period of time. The customer service team were approachable and accessible and were always able to answer our queries and progress our claim. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Chrisna03 gave this product an overall rating of 5 / 5

Claim review

Excellent customer service!!

I am impressed by the high level of empathy and competency I received when dealing with my claim. Although the claims consultant followed procedures to the letter, she was committed in getting my claim resolved in the most effective manner and in a very short set of time. I felt taken care of on a personal level, as the consultant took into consideration the inconvenience caused by the incident. My life was impacted in a much lesser manner than I expected. My claim was settled within 14 days and I could move onto finding another vehicle. Thank you Aviva; I will certainly continue to have you as my insurer and also recommend you to all my family, friends and colleagues. I only testify of your competency and integrity as a company. Kind regards Chrisna03

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

gkirkwood gave this product an overall rating of 3 / 5

Claim review

Poor choice of repairers

There was only 1 "approved" repairer (Solus - who coincidentally are owned by Aviva). I have had a poor experience with them before and was dreading it. They lived down to my expectations - poor communications, trying to get out of keeping to the agreed schedule. The repair was good quality, but you have to tie them down for a return date otherwise they take liberties.

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
3 / 5
Customer experience
2 / 5
Fairness
2 / 5

Munster01 gave this product an overall rating of 5 / 5

Buyer review

easy to do and a fair quote

went on line for quote which was easy. but called before making commitment to ensure everything was ok, excellent service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

huggybear gave this product an overall rating of 5 / 5

Claim review

Painless Process

Really good service. Painless. Accident was at 4pm on a Friday. I phoned Aviva at 5pm and my car was booked into a garage and courtesy car arranged for ten days later, which was the date I chose. happy with the car repair. My only grouse being that the car was in the workshop for three and a half weeks and the damage was not that extensive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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