Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7903 customer reviews

Rating breakdown

7903 reviews

  • 5 stars awarded by 5649 reviewers
  • 4 stars awarded by 1469 reviewers
  • 3 stars awarded by 249 reviewers
  • 2 stars awarded by 146 reviewers
  • 1 stars awarded by 390 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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DevonLad gave this product an overall rating of 5 / 5

Buyer review

Very pleased

You never know how good any insurance is until you need to make a claim, but I trust the Aviva brand and the comprehensive cover. The customer service agent was helpful and spent a lot of time to ensure my vehicle and personal details were correct. However, it was a bit of a faff having to start my quote on the website just to get an additional discount. The policy price seemed fair value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

DevonLad

Virus1983 gave this product an overall rating of 5 / 5

Buyer review

Best in the market.

Super easy to buy, amend , download documents using MyAviva app. Best price and excellent customer service! Great work guys! Thanks!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Virus1983

DaveBillingham gave this product an overall rating of 1 / 5

Claim review

Shocking Customer Service

From start to finish this has been and awful experience for myself. Let's start with the first phone call, the lady on the other end of the phone was helpful. She explained the procedure that I was about to go through as it was late in the evening and there wasn't anybody in the office to process the claim but she gave me a claim reference and I came away happy. Sencond phone call the day after. Unsure where the avaiv offices are but they sound very far away with poor signal. This time the lady on the phone had no idea about my claim and nothing on file about what had happened so had to explain everything again to her. The phone call was finished abruptly and I was unsure what was happening with my car so I rang back straight away to find out what was going on! This was the last time I spoke to aviva, they passed me onto a garage which themselves didn't seem very helpful at all. I finally picked my car up today after 8weeks without it. Very unhappy with aviva!!

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
3 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
3 / 5

DaveBillingham

RedPenny gave this product an overall rating of 4 / 5

Claim review

Aviva claim

Someone drive out of a side road without stopping, writing off our car. Aviva dealt with the issue courteously & effectively, although sometimes needed to be chased for action & information. We were clearly not at fault but it remains to be seen if this will affect our premium next year. The last time a similar incident happened Aviva recorded it incorrectly on my insurance as a claim against me, thus increasing my premium. This took several calls & emails to eventually resolve.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

RedPenny

Bobby gave this product an overall rating of 5 / 5

Claim review

Good, No Hassle Experience with Aviva

This was my first accident for many years so I didn't really know what to expect from my insurance company. Aviva were very good from the word go. My car, which was rendered immovable by the accident on a Sunday afternoon, was picked up on a transporter within a couple of hours or so. By the Monday evening a loan car was delivered to my door and my damaged car was at the Dentec repair workshop by Tuesday morning. I got my Nissan Qashqai back 'in one piece 'three weeks later and left my loan car at the workshop. Dentec kept me in touch with how things were going during the repair and made a really good job of the repair - new wing, bonnet, front and subframe, etc. The paintwork is excellent. The car looks perfect. Apart from the shock of the accident, all in all, a good experience and service from Aviva which I hope not to have to use again - fingers crossed!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Bobby

Elsie gave this product an overall rating of 4 / 5

Claim review

Quickly sorted

My claim was dealt with quickly and efficiently. my only quibble is having to pay an excess on my repair, when the at fault driver was known, the accident was witnessed by the police (having been hit during a police chase) but I still had to pay! Hoping to get the money back at some stage.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
3 / 5

I do hope you're all fit and well after the incident and I'm glad to see that you were happy with the way in which your claim was handled. But I am sorry to see your concerns about your excess. I've asked the team to look into this and contact you directly. I hope that helps and everything gets resolved swiftly for you.

Tasha, Aviva Online Team

Elsie

arsenal63 gave this product an overall rating of 5 / 5

Claim review

excellant service all round,would highly recommend

aviva has always been an excellent company to deal with. speed of claim was very good and repairs to my car was quick and workmanship was high quality.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

arsenal63

Kass8910 gave this product an overall rating of 5 / 5

Buyer review

Excellent service, excellent product

Obtained a quote via Quidco, very clear website you can clearly see what you are covered for e.g. Foreign travel. Call centre were really helpful anf knowledgeable.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

Kass8910

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