Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3982 customer reviews

Rating breakdown

3982 reviews

  • 5 stars awarded by 2737 reviewers
  • 4 stars awarded by 945 reviewers
  • 3 stars awarded by 101 reviewers
  • 2 stars awarded by 50 reviewers
  • 1 stars awarded by 150 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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mandysman gave this product an overall rating of 5 / 5

Buyer review

very nice people

I made a mess of my online application and rang to sort it out. The lady I spoke to could not have been more helpful. Excellent service.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LynneT gave this product an overall rating of 5 / 5

Claim review

Really Impressive

I would like to say I was really impressed by the service I received regarding my claim. It was dealt with very quickly and I was also very happy with the repair. No complaints at all. Well recommended. Thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Jet65 gave this product an overall rating of 4 / 5

Buyer review

Good price and service

Customer service department was of an extremely high standard when compared with other companies. Very good value and ease of use of on line system as well.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Heldasaccident gave this product an overall rating of 5 / 5

Claim review

Excellent customer accident service

Rang Aviva after the accident, they provide me with Curtesy car, my own car was collect quickly and sent to Fiat garage. The garage did an excellent job.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Mrsaccident gave this product an overall rating of 5 / 5

Claim review

Fast resoluton

No delays in arranging the repairs or getting the loan car sorted

I would recommend Aviva to a friend

By:
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

teena6767 gave this product an overall rating of 5 / 5

Buyer review

Great

Easy web site, great commuication ,value for money

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tgepee gave this product an overall rating of 5 / 5

Buyer review

Straightforward Car Insurance

I recently bought a new car insurance policy from Aviva. Like most people I went online to get a feel for the different products. After discounting the obvious non starters I completed a full quotation on the Aviva site. It was a very straightforward process but as I hadn't owned my own car for the previous 18 months I needed to speak to an advisor about the use of my previous no claims. My query was dealt with in a very prompt and positive manner and I was able to complete the whole transaction utilising my online application with a few additions after discussion. A simple debit card transaction for the premium and I was able to print off the required documents there and then. All told a very positive experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gall gave this product an overall rating of 5 / 5

Claim review

Good Customer Service

The claim was handled swiftly and with little difficulty

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

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