Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9032 customer reviews

Rating breakdown

9032 reviews

  • 5 stars awarded by 6328 reviewers
  • 4 stars awarded by 1915 reviewers
  • 3 stars awarded by 249 reviewers
  • 2 stars awarded by 149 reviewers
  • 1 stars awarded by 391 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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gripper gave this product an overall rating of 1 / 5

Claim review

range rover repair

cowboy repairers left me with more problems than i started with and of course it wasn't their fault. left with a hefty bill to put rite. if you are unfortunate to have your vehicle damaged insist on your choice of repairers and not Avivas i wish i did!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
4 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
3 / 5

rebof gave this product an overall rating of 4 / 5

Buyer review

VERY GOOD

AS ABOVE FIRST CLASS SERVICE.PREMIUM WAS VERY COMPETATIVE

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Happy gave this product an overall rating of 5 / 5

Claim review

New Experience But Satisfactory

After I had reported the accident to Aviva their staff did nearly all the work and I just followed arrangements made by them or the car repairer and replacement car hirer arranged by them. This was a great relief for somebody who had just had their first accident in over forty six years so had no experience in dealing with such matters.

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
5 / 5
Fairness
5 / 5

hodge gave this product an overall rating of 5 / 5

Claim review

van repair

Excellent service good customer relations at all times during the repairs.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
2 / 5
Customer experience
5 / 5
Fairness
5 / 5

MrDaydreamer gave this product an overall rating of 5 / 5

Buyer review

A surprise and a pleasure

I do not normally write reviews but I had to share my experience with dealing with Aviva. First off they were a lot cheaper than the best quote off various comparison websites. The lady I dealt with in a Scottish Call Centre was most helpful and where other companies had an issue with my no claims previously being used on a commercial policy Aviva did not! So any van driver who is thinking of moving back to a car give these guys a try first because trust me it was quite frustrating dealing with other companies!! To top off my great deal I took out breakdown cover for me and the missus as a seperate policy this reduced the quote I had for the insurance even further!! So in summing up very surprised and very happy that I gave Aviva a chance to quote me! I would rather pay less than get a free toy!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mothersuperior gave this product an overall rating of 5 / 5

Claim review

Speedy resolution

The whole process was easy and pain-free . Aviva handled the insurance claim swiftly. They arranged for their garage to contact me to sort out collection of my vehicle and deal with the repairs. Their insurers kept me informed of the progress of the repairs of my vehicle with estimated return dates

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Capo13 gave this product an overall rating of 5 / 5

Buyer review

A Breeze

After many years of going through brokers I decided to try Aviva. The process could not have been more simple, staff were extremely friendly and helpful, the policy meets all my needs and I saved a lot. Highly recommend you give them a go.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eddy gave this product an overall rating of 5 / 5

Buyer review

Great Customer service

I found the staff very helpful and polite I would recommend Aviva to anyone wishing to purchase car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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