Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5013 customer reviews

Rating breakdown

5013 reviews

  • 5 stars awarded by 2475 reviewers
  • 4 stars awarded by 717 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 27 reviewers
  • 1 stars awarded by 52 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 5013 customer reviews

fitzhouse gave this product an overall rating of 4 / 5

Buyer review

Excellent service

Car Insurance - price very competitive. ha trouble accessing my details on line - my problem not Aviva's The member of staff on the help line was incredible - talking me slowly through the various alternate ways until we finally solved the problem. Really outstanding service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

fitzhouse

meme gave this product an overall rating of 5 / 5

Buyer review

easy to use website

car insurance, good value, and ease of purchase on website

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

meme

Shane gave this product an overall rating of 5 / 5

Buyer review

Excellent , easy to follow online purchase at a very reasonable price !!! Fast response to all communications, so I am extremely pleased with AVIVA !!

See above !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shane

Fantastico gave this product an overall rating of 5 / 5

Buyer review

Superb service got multi cars and now going to swap my home insurance to Aviva now

New to Aviva have now taken out 2 car insurance covers find the experience truly a breath of fresh air and also about to move my home insurance over extremely happy customet

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fantastico

Tiger gave this product an overall rating of 5 / 5

Buyer review

Very competitive

Recently bought a multi-car insurance with Aviva. Received an online quote and phoned to confirm price and details. The price was very competitive and included everything I needed. Customer service was friendly and received postal documents quickly. Had a problem registering online, phoned for advice and issue resolved straight away. So far so good!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Tiger

Naresh gave this product an overall rating of 5 / 5

Buyer review

Great

Don’t go to comparison sites They are a waste of time Go straight to Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Naresh

Staff gave this product an overall rating of 5 / 5

Buyer review

Great custoner service, lovely chap and so much cheaper!!!!!

I phoned expecting to get a high quote for my two cars (a mini and a discovery sport). In the past this has been the case. But the initial price was competitive and the chap on the phone kept telling me ways that I could get it more reduced (staff discount, multi product discount Aviva drive app etc etc). I was so impressed!!! I really think we are living our values. The website was also the easiest of all insurers to use.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Staff

DIENGMOU gave this product an overall rating of 1 / 5

Buyer review

lack of service

AVIVA customer since 4 years, You canceled my policy without be shure i am aware. I have children and you may let me drive a vehicule without insurance. I was not happy. I booked again a policy and the price double. Totaly not happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
2 / 5
Value for money
1 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

I am sorry to see your review - I have just contacted you via email for further information.

Rich, Aviva Social Media Team

DIENGMOU

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