Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2856 customer reviews

Rating breakdown

2856 reviews

  • 5 stars awarded by 1298 reviewers
  • 4 stars awarded by 297 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 36 reviewers
  • 1 stars awarded by 80 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2856 customer reviews

Kklam gave this product an overall rating of 3 / 5

Car insurance

car insurance company explained that you can use your NCD in the world, but it doesn’t accept it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

Hello, We can only accept NCD from certain countries I'm afraid. My apologies if this wasn't explained to yourself. I can see that you have spoken with customer services over the phone to get this sorted. Kind regards,

Liv, Aviva Online Team

Kklam

Gazi gave this product an overall rating of 1 / 5

Not great

I'm trying to contact them but they don't respond the 2 number they have

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Hello, It's a shame to see you haven't managed to reach us yet. I'll now email you to see if I can help with anything.

Liv, Aviva Online Team

Gazi

Parv gave this product an overall rating of 1 / 5

Will never use aviva again

I have has motor insurance with Aviva for a very long time never changed provider even if was cheaper. Due to feeling aviva was the right choice and will help me with any issues i have. However the first time i make a claim when an driver who was not insured the whole process with aviva felt like i was the criminal and any claim I would foot the bill with no support from aviva. So yes unfortunately I understand the pit falls of uninsured drivers hitting you but the support and making me feel like i have to incur all the costs and no support was evident with aviva so waste of time paying the extra costs with them and just choose the cheapest provider as being insured does not cover you in anyway.

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hello, It's a real shame to see the claims situation you were in and how this was handled. We do value our customers feedback and would like to investigate this matter further for you if you'd let us the chance. I'll be sending you an email if you could please respond to that we'd be grateful. Kind regards

Liv, Aviva Online Team

Parv

Pod62 gave this product an overall rating of 5 / 5

Helpful phone staff, efficient is an understatement

New to Aviva motor insurance, but the process was quick and easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pod62

Pooski gave this product an overall rating of 5 / 5

Great customer service

Have always used AVIVA for my motor insurance and have never had a problem. Would highly recommend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Pooski

Leonid gave this product an overall rating of 1 / 5

No proper communication, no help or support

No proper communication, no help or support Claim was not dealt with.

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
3 / 5

Morning, I'm sorry to see how your feeling. If you could please get in touch with us via Facebook or Twitter with your details so we can investigate this further for you. Thanks

Nat, Social Media Team

Leonid

Alanlionheart gave this product an overall rating of 4 / 5

Confusing Options if one has the wrong Aviva Telephone Number

My car insurance was due for renewal. I did all the research and settled on Aviva. I had used them before and everything was fine. However, due to unforeseen circumstances, I needed to cancel it before it went live and needed a refund. I found their number from their website & telephoned and that's when it started to get frustrating. At this point, I only had a quote and not a policy. If the auto answering mentions a policy number, end the call, you may have the wrong number even though you are through to Aviva. The telephone options can be confusing. When I eventually got through to the right person everything was plain sailing and my refund was sorted out in minutes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Alanlionheart

beaum gave this product an overall rating of 5 / 5

great customer service.

bought comprehensive cover. found AVIVA to be very compedetive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

beaum

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