Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6893 customer reviews

Rating breakdown

6893 reviews

  • 5 stars awarded by 4984 reviewers
  • 4 stars awarded by 1245 reviewers
  • 3 stars awarded by 221 reviewers
  • 2 stars awarded by 125 reviewers
  • 1 stars awarded by 318 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 6893 customer reviews

Barbie100 gave this product an overall rating of 4 / 5

Buyer review

Efficient service

Great all-round quote, quick and easy service. Very pleased with the whole process and final outcome.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Barbie100

Leeloo gave this product an overall rating of 4 / 5

Buyer review

Hassle free and friendly.

For weeks I was looking around for car insurance before my old policy was to run out and couldn't find everything I wanted for a good price. I tried the aviva web site and was presently surprised with the quote. I decided to called up to ask questions that a computer can't give you the answers to. I got through to someone straight away and the gentleman I spoke to was so friendly and happy to answer my questions.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Leeloo

MACH gave this product an overall rating of 5 / 5

Claim review

Great service & excellent support

The overall service we received was top notch from initial contact to completion of our claim.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

MACH

downbytheriverside gave this product an overall rating of 1 / 5

Buyer review

poor experience

We got an online quote and decided to accept by phone,no problem, then on the 5th Aug rang with some queries, it took ages to get through, having to listen to load and not very nice music. Our experience then went completely down hill, an almost aggressive response to our questions led us in the end to say cancel the policy and refund our money ,which was done. Yesterday,16 Aug the policy and cover note arrived in the post followed by an email thanking us for our custom, even though it had all been cancelled some 2 weeks before

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

downbytheriverside

Rasool1964 gave this product an overall rating of 4 / 5

Claim review

Claim

I was pleased with the ease and efficiency my case was handled, the lady on the phone could not have been more helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Rasool1964

Goodguy gave this product an overall rating of 4 / 5

Buyer review

Value for Money

The staff member as before was very helpful and understanding regarding my requirement in terms of Multi Car insurance policies; hence I went ahead and insured mine and my wife's car straight away. Overall they were professional in dealing with my quote request

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Goodguy

Kaiser gave this product an overall rating of 5 / 5

Buyer review

Great customer's

I am happy with Aviva the customer's services and the price and a good contact.

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kaiser

Solo36 gave this product an overall rating of 5 / 5

Buyer review

Experience

Highly recommended. Needed car insurance for a new Mercedes. Aviva delivers the best quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Solo36

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