Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 9501 customer reviews

Rating breakdown

9501 reviews

  • 5 stars awarded by 6750 reviewers
  • 4 stars awarded by 1860 reviewers
  • 3 stars awarded by 285 reviewers
  • 2 stars awarded by 166 reviewers
  • 1 stars awarded by 440 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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scouse gave this product an overall rating of 5 / 5

Claim review

Excellent service

I was somewhat apprehensive about making a claim as after many years of driving this is the first claim that I have had to make. I was therefore delighted at how pleasant it was to talk to your man on the phone. He was courteous, helpful and very good at his job. The service from the repairer was very good apart from a delay in returning my car due to one of the team being off work for a spell. This is something that is out of the hands of the company so I could accept the setback. Over all I was very pleased with the standard of work.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

scouse

Chris gave this product an overall rating of 5 / 5

Buyer review

Value for money

Easy to set up, easy to use and cheap, would recommend to a friend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chris

MisterG gave this product an overall rating of 5 / 5

Claim review

Impressive Service

My first claim. There was no hassle at all. Basically, I Emailed clear details and photographs and the claim was approved. Crush damage to the car door and sill was promptly repaired, and the vehicle was delivered back to my door. The completed repair job is outstanding, and is not discernible by sight or touch! I am impressed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

MisterG

macrider gave this product an overall rating of 5 / 5

Buyer review

value for money

excellant service would definatly reccomend to others,a cut above the rest,my wife had to claim off her aviva and the service was excellant

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

macrider

Nicey gave this product an overall rating of 4 / 5

Buyer review

Easy to use website

Having had some expensive renewal quotes, I thought I would give Aviva a look. Easy to use website, a good quote made better as I had forgotten I had another Aviva policy. So, a good quote and again a straightforward website that was easy to pay on. Will be looking at other policies as they come up for renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Nicey

Midge gave this product an overall rating of 5 / 5

Buyer review

Car insurance

Easy application form, done in a few minutes, really recommend, also competitively priced, I will be doing my house insurance with them too when it comes up for renewal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Midge

Mohammad gave this product an overall rating of 5 / 5

Buyer review

GREAT SERVICE

I try abt 10 insurance companies befor bt I found aviva is best ever..good customer service n vale of money.thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mohammad

Chris gave this product an overall rating of 5 / 5

Buyer review

My Purchase

It was so simple easy to go ,just got in touch asked for a quote ,got one , seemed very reasonable ,accepted then Bobs your Uncle all done.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chris

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