Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3858 customer reviews

Rating breakdown

3858 reviews

  • 5 stars awarded by 2198 reviewers
  • 4 stars awarded by 584 reviewers
  • 3 stars awarded by 96 reviewers
  • 2 stars awarded by 52 reviewers
  • 1 stars awarded by 115 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3858 customer reviews

Baptista gave this product an overall rating of 5 / 5

Very helpful customer service, very pacient and attentive in everything I was asking

I have bought a car insurance a comprehensive one.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Baptista

Robbo gave this product an overall rating of 5 / 5

Great service

Great customer service and excellent price. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbo

Dabz gave this product an overall rating of 5 / 5

Great company really helped me out with a real price at a time I really needed it looks.

The cost of insurance cover we wanted was better than anywhere else we had looked previous.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Dabz

AJZM gave this product an overall rating of 5 / 5

Easy to sign up

The online application for AvivaPlus was very ready to navigate and their customer service by phone was quick and thorough with my questions.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

AJZM

Tk22 gave this product an overall rating of 5 / 5

Excellent experience

Excellent service . Polite helpful staff. Ease of using the web based system.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tk22

ChrisBam gave this product an overall rating of 5 / 5

Excellent service

Having private number plates I have had to make amendments. These were done promptly and without fuss and any further expenses.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisBam

Bjszx14r gave this product an overall rating of 5 / 5

Good price multicar policy

I was needing a multi car policy this year, the online quote was easy to fill in , I got a good price too for the 2 cars, would definitely recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bjszx14r

Justme gave this product an overall rating of 5 / 5

Had other quotes and this was half price Fantastic!!

Will definitely come back again 10 out of 10 Even asked them to check that it was correct as so cheap

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Justme

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