Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Tucker gave this product an overall rating of 5 / 5

Good service and price

Van insurance meet all the requirements that I needed so purchased with an company that is trustworthy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tucker

George gave this product an overall rating of 5 / 5

Simple and Fast Customer Service

After starting my policy, I realised that I had entered the wrong number of No Claims Discount. I feared that this would immediately have my policy cancelled, but after emailing Aviva, I received a response within 12 hours simply saying they had changed this detail. Haven't been with Aviva for more than a week at the time of writing, but so far they appear to be an excellent provider.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

George

Zero gave this product an overall rating of 5 / 5

A very simple process from generating quote to purchasing

Other insurers have pages and pages of complicated questions to generate a quote, which is difficult to be certain you answered correctly (and answering inaccurately will result in denied claims or even worse, cancelled insurance). For example nobody has been able to find out when my house was built, but does it really matter if it was built in 1890 or 1920? Does it really make a difference if 35 percent of my roof is flat versus 40 percent? If you are really not sure, you have to call them to ask, which means that an online purchase turns into a phone purchase and cashback portals will decline the cashback (which can be a substantial proportion of the overall price). Aviva seems to be the only company who just asks a handful of basic questions and then lists some assumptions which are going to be true for 99 percent of people.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zero

Bennyboo gave this product an overall rating of 5 / 5

Helpful Customer Service

I changed car insurance companies, and was happy with the help and service I received from Aviva. My previous company made many errors on the documentation. About a month later, I called to enquire about adding another car, spoke to a very helpful guy, who went through the while procedure, swiftly but clearly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bennyboo

ASKALAN gave this product an overall rating of 5 / 5

CUSTOMER SERVICE

AN EXCELLENT SERVICE AND EVERYTHING EXPLAINED IN DETAIL .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ASKALAN

A customer gave this product an overall rating of 5 / 5

Good Online process. OK premium

The online enquiry / quote process works well, and is easy to use. In my case, I have 2 cars on a single policy. Premiums competitive, - but I suspect next year will be a different story. Overall good service, and a painless experience.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glyn gave this product an overall rating of 5 / 5

Knowledgeable staff. Friendly, informative. Good Value insurance.

I have my house, accident and motor insurance with Aviva. I have tried others and always come back. Excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glyn

Glady gave this product an overall rating of 5 / 5

Van insurance

Pick up insurance very helpful lady .also you can drive other people’s vehicle as long as you are fully comp and have there permission.A lot of insurers don’t do that now

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Glady

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