Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 4673 customer reviews

Rating breakdown

4673 reviews

  • 5 stars awarded by 3395 reviewers
  • 4 stars awarded by 834 reviewers
  • 3 stars awarded by 158 reviewers
  • 2 stars awarded by 76 reviewers
  • 1 stars awarded by 207 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 4673 customer reviews

David gave this product an overall rating of 4 / 5

Buyer review

Seamless application

Reasonable pricing and easy application. Able to customised options for what is appropriate for me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

David

CarlosSandoli gave this product an overall rating of 5 / 5

Buyer review

Great Customer

I have bought a car insurace, really happy with!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CarlosSandoli

Spangles gave this product an overall rating of 3 / 5

Buyer review

Perhaps it's me!

I bought Multi Car Insurance and single car insurance because I have three cars and there is no facility for more than two on "Multi Car" I have been pestered to near death for proof of No Claims Discount which has been emailed but only one confirmation has been received. Now as we are regularly informed, all insurance companies share data, it seems in this instance - they don't. I've been driving for more than 40 years and never been asked for proof of NCD.

By:
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

Spangles

mickey gave this product an overall rating of 5 / 5

Buyer review

easy hassle free car insurance

aviva are a excellent insurance company and keep you informed all the way through your application for car insurance

I would recommend Aviva to a friend

By:
Gender:
Male

mickey

Rachaelh gave this product an overall rating of 5 / 5

Claim review

Friendly and efficient

Got through straight away to a handler who was polite, helpful and efficient. All details noted and logged swiftly

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

Rachaelh

Taffy gave this product an overall rating of 5 / 5

Buyer review

Nice price

The web site is great, staff i dealt with on the phone top notch got all my questions answered without waiting

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Taffy

Salim707 gave this product an overall rating of 5 / 5

Buyer review

It good Customer service

I bought my car insurance cheaper it was my wife who get it for me she is with Aviva car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Salim707

Matt gave this product an overall rating of 4 / 5

Buyer review

Easy and simple system. Competitive price.

The system was very quick and easy to use when obtaining a quote. I was able to select optional extras at the end. The price was also very competeive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Matt

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