Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2740 customer reviews

Andy gave this product an overall rating of 5 / 5

Great online service

I bought my car insurance, and it took less than five minutes. I had to make a quick decision on a purchase of a car and drive it straight away, and this insurance company helped me do just that hassle-free.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Andy

Ryevofkq gave this product an overall rating of 5 / 5

Great customer

Good customer service All my friends recommended me to join aviva product Nice and easy to reach

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ryevofkq

Cliff gave this product an overall rating of 1 / 5

Sorry to have to leave Aviva

I left Aviva as their service was poor. And I do not consider this good value for money.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Morning, it's a shame to see you have left us and we were not competitive for you. If you haven't already logged your concerns with the team directly, please do get in touch with us via Twitter or Facebook and we can make sure it's logged for you. Thanks

Nat, Social media

Cliff

Ricko gave this product an overall rating of 5 / 5

Excellent price and customer service

I needed car insurance for a used car I was buying. Aviva offered an extremely competitive price even with extras such as legal protection and protected no claims. When it came to making a registration number change, that was done easily by telephone, although it would have been easier if this could have been done online!! And there was no charge for doing so!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ricko

Swanky gave this product an overall rating of 5 / 5

I’m loving it

Got my renewel for van insurance, thought I would try Aviva as I have other policy’s with them and they halved the price the other company quoted. Happy customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Swanky

Educatedblonde gave this product an overall rating of 5 / 5

Great customer interaction and no fuss like other companies

I bought car insurance, easy to do and no fuss, great interaction just like the other items we have purchased with this company and very comprehensive and very informative, will be looking into other policys with them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Educatedblonde

Gill gave this product an overall rating of 5 / 5

Excellent

Car insurance - excellent service and I was able to add an extra vehicle later with no additional hassle which was outstanding

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gill

CRW1 gave this product an overall rating of 3 / 5

Why such a large cancellation charge?

Already had car insurance with Aviva but decided to change the car so thought it would be a good idea to stay with the same company . Got a decent quotation from them but changing the car caused a substantial cancellation and admin charge . I did go through with it but so much for loyalty. How about a rethink for current customers encouraging them to stay, Aviva?

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

Hi there, Thanks for taking the time to leave a review - if simply making a change of vehicle, there would be no cancellation fee applicable so I wonder if there has been some confusion along the way. I've sent you an email as a follow up if you would like us to help you any further.

Rich, Aviva Social Response Team

CRW1

Back to top