Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3890 customer reviews

Rating breakdown

3890 reviews

  • 5 stars awarded by 2527 reviewers
  • 4 stars awarded by 664 reviewers
  • 3 stars awarded by 117 reviewers
  • 2 stars awarded by 63 reviewers
  • 1 stars awarded by 154 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 3890 customer reviews

Pete gave this product an overall rating of 5 / 5

Something Aviva always makes easy

I recently purchased car insurance from Aviva. Being a van driver for so long and not having transferable benefits I was sure my quote would be astronomical. In fact it was the cheapest of all I had received, thanks to my existing customer discount. I stay with Aviva year after year because they offer a fantastic service staffed by the nicest of people.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

Grolf gave this product an overall rating of 5 / 5

Value for money cover.

Had a quote for a two car policy for myself and son. He has gained his first years no claims discount. We were extremely please with the quotation and more surprised when we came to purchase the cover as there was interest free 12 monthly payments as standard. This was the best insurance based experience we've had. Thank you Aviva for listening to your customers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grolf

Ric1 gave this product an overall rating of 5 / 5

Great price, quick and easy to get quote too

I’m 36 and have a Fiat 500 abarth. My renewal quote with another company was put up so I decide to shop about and went with Aviva for the year. Spot on! Got a quarter off price fully comp. Was really quick and easy to do a quote online too... definitely recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ric1

JOhnT gave this product an overall rating of 5 / 5

Great service

Got my car insurance,quick easy and d good value. Did it all on line and found it very straight forward

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

JOhnT

Agnes gave this product an overall rating of 5 / 5

Best offer

I bought a car insurance. I do not have any discounts and I am pleasantly surprised by the amount of insurance. I think I got the best offer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Agnes

Sdixie gave this product an overall rating of 5 / 5

Car Insurance

Excellent customer service, helpful, explained everything well, cheerful and made sure I had everything I needed. Also product paying monthly and no interest charge is perfect for me. Thank you

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sdixie

Bigboy gave this product an overall rating of 5 / 5

Very helpful everything well explained

I bought car insurance no hassle everything was well planned out from prices to plans well done aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bigboy

Roxy gave this product an overall rating of 5 / 5

Excellent service

Excellent service very helpful already have equity with you next year will have building and contents also if im dealt excellent service then i like to stay with the same people thanks so much

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roxy

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