Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3451 customer reviews

John59whosgotanewcar gave this product an overall rating of 5 / 5

Good customer service

A lot cheaper then my old car insurance was and other insurance companies I look at on line aviva made it easy to do not to many questions to answer avia keep up the good work

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

John59whosgotanewcar

XxRayxX gave this product an overall rating of 5 / 5

simples

Was fast cheap and easy great customer services would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

XxRayxX

Stig gave this product an overall rating of 5 / 5

Car Insurance

Motor Insurance at a price 40 percent less than my current supplier. Excellent web site and online support. No hesitation in recommending Aviva motor insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stig

A customer gave this product an overall rating of 4 / 5

Not the cheapest but the best value

I went with Arriva car insurance as although it was not the cheapest out of all the options I had, I felt it offered the best value for money with a reputable company.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Phil gave this product an overall rating of 4 / 5

Aviva

I've been with aviva before......came back this time because they are very competitive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Phil

TIGI gave this product an overall rating of 5 / 5

Very simple to do ahd a great price.

Changed car Insurance, very competitive and easy. All sorted in a few mins.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TIGI

Polete67UK gave this product an overall rating of 4 / 5

Good purchase

Very easy, imbatible price, and good coverage. If I would have a fleet... I would purchase a thousand...

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Polete67UK

Anne gave this product an overall rating of 5 / 5

Easy to organise and good value

Motor insurance for my car. Good variety of options so cover is good for me.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Anne

Back to top