Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3931 customer reviews

Rating breakdown

3931 reviews

  • 5 stars awarded by 2202 reviewers
  • 4 stars awarded by 613 reviewers
  • 3 stars awarded by 85 reviewers
  • 2 stars awarded by 43 reviewers
  • 1 stars awarded by 68 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 3931 customer reviews

SThomas gave this product an overall rating of 5 / 5

Excellent customer service

Multiple car insurance,, competitive premium, value for money Ease of purchase

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

SThomas

Jake gave this product an overall rating of 5 / 5

Quick and easyI bought my

I bought my fully comprehensive insurance for my van off Aviva I would say I had it all done and dusted in about 15 minutes online it was so easy and quick.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jake

scgc gave this product an overall rating of 5 / 5

Efficient

car insurance bought online with a 20% discount - good price and easily arranged. Trust if I need to use it Aviva will be as good then.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

scgc

faaather gave this product an overall rating of 3 / 5

I can’t give a review as I’ve only just insured with Aviva & I’ve nothing to evaluate the product,

The only thing I can relate to was the excellent service I received from the lady on my second call, far more knowledgeable than the first person I spoke to

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

faaather

Troyvonb gave this product an overall rating of 1 / 5

Many mistakes

I had to close a car policy with Aviva Ireland and to subscribe a new one with Aviva UK but many mistakes were made (wrong plate number, wrong dates, lost documents) that cost me a lot of time and money. It's really worrying to see that such a famous insurance company can do these mistakes.

By:

Troyvonb

John gave this product an overall rating of 5 / 5

Great customer service

I've bought Aviva regular and i was so easy just to add a extra extra services.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

John

OpaJim gave this product an overall rating of 5 / 5

Couldn’t believe the price.

Enquired about insuring my two cars on one policy the quote I was given which I have now taken up It was less for the two than I paid just for one last year and the cover is enhanced on my last insurer. I really couldn’t be more pleased and Aviva made the change so easy. Thanks Aviva hope this is the start of a long relationship

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

OpaJim

Pops gave this product an overall rating of 5 / 5

Soon sorted!!

I found the Aviva website very easy and quick to use. Within a few minutes we were able to get a very competitive quote for our 'multicar' needs. The fact that we can pay monthly for our insurance rather than pay immediately was also an added bonus.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Pops

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