Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Davy gave this product an overall rating of 5 / 5

Staff well informed and great customer service from manager

Bought car insurance for my family, great service and excellent value for money also had an enquiry and I was not happy with the answer but the service manager helped me so much respect and attention.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Davy

Farh gave this product an overall rating of 5 / 5

Amazing customer service

Everything perfect Amazing company Very easy to insured my van Really happy Thanks

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Farh

2cars gave this product an overall rating of 2 / 5

How difficult can it be?

Bought 2 car insurance then what a hassle to get them to accept the NCD proof. It shouldn't be that difficult...

By:
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Morning, I'm sorry to see the issues you've had. If you need assistance please feel free to reach us on one of our social channels via Facebook or Twitter and we can look into this for you. Thanks

Natalie, Social Media

2cars

Adidas gave this product an overall rating of 5 / 5

Great prices

Good costumer service very good prices. I thought it’s going to be lots of filing papers but vas easy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Adidas

shl3 gave this product an overall rating of 3 / 5

Never Spoke To One Person Twice On Phone Or Email

A lot of contradictory advice. Bought a house insurance with them and a car policy.

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Morning shl3, It's a shame to see this. If we can help in anyway please feel free to contact us one of our social media channels via Facebook or Twitter with your policy details and query and we'll do all we can to assist you. You can also contact us on our contact form below. Kind regards, Aviva Social Response Team Find us on Facebook and Twitter @AvivaUK Contact form: https://www.aviva.co.uk/help-and-support/contact-us/

Jake, Aviva Social Response Team

shl3

Lambe gave this product an overall rating of 5 / 5

great and easy to buy the motor insurance

its very easy to buy and is not very expensive like other insurance company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lambe

Wayne gave this product an overall rating of 1 / 5

Website won't let me add a driver. Phone call results in long boring voice menu.

I bought car insurance, but probably won't renew because of nonexistent customer service. Customer service is a total failure. I'm sorry I bothered with Aviva.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Morning, It's a shame to see this. If we can help in anyway please feel free to contact us one of our social media channels via Facebook or Twitter with your policy details and query and we'll do all we can to assist you. Thanks

Natalie, Social Media

Wayne

Zana gave this product an overall rating of 5 / 5

Best

Excellent I have insurance with aviva excellent customer service and good price thanks for everything

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Zana

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