Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Ronny gave this product an overall rating of 5 / 5

Great customer support

I would like to thank customer support team who helped me out in my difficult time. My claim was accepted in a few days and the support was great given by claim team.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Ronny

Your gave this product an overall rating of 5 / 5

Excellent service and value

Really helpful staff in explaining NCD from aboard.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Your

Gord gave this product an overall rating of 5 / 5

Simple to navigate the web site

I purchased car insurance, extremely happy with the quote and the policy benefits. My previous insurance company could not match nor come near to my AVIVA price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gord

Snoopdog gave this product an overall rating of 5 / 5

Easy website

Comp cover, breakdown cover and protected NCD cheaper than the insurance company i was with, although Aviva was on there books.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Snoopdog

EOS71 gave this product an overall rating of 5 / 5

Good customer service.

Applied on the internet for car insurance with Aviva. This was straight forward, with a very good price and quick. Five star service.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

EOS71

DGJ53 gave this product an overall rating of 5 / 5

Value Cover

Comprehensive motor insurance cover tailored to my requirements. Very easy to arrange online. Good value in comparison to others I looked at

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

DGJ53

Nick gave this product an overall rating of 5 / 5

Excellent service! Thank you!

Excellent service. I have been with Aviva 5 years ago, then I left UK. Now I am back and my choice is Aviva again because I know they offer excellent service to their customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Nick

Camemick gave this product an overall rating of 5 / 5

Great customer service

Great customer service and price Good policy options and choice Easy to get quote and progress

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Camemick

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