Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Twinky gave this product an overall rating of 5 / 5

Twinky

After looking at other companies AVIVA gave the best for the cheapest price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Twinky

John gave this product an overall rating of 5 / 5

Easy to use

Motor insurance for multiple cars and drivers. Clear quote process and clear final quotation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

John

PeeTee gave this product an overall rating of 5 / 5

Great Customer Service

Motor Car Insurance. Not the cheapest but, because the service is fantastic, it was worth paying that little bit extra.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

PeeTee

Frank gave this product an overall rating of 5 / 5

Brilliant service!

For car insurance I think Aviva are the best. Uncomplicated process. Immediate readjustment of my premium when I provided my NCD. Always someone to talk to.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Frank

Penny123 gave this product an overall rating of 5 / 5

Great customer.

I bought car insurance , I was pleased with the price , and the service I got . I was talked to with all the different options available and the different prices . I’m happy with what I purchased to insure my car .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Penny123

Jazzaatthemadhouse gave this product an overall rating of 5 / 5

Very helpful

Quick polite staff great deal and very helpful they take their time to explain everything in your policy and look after all your needs for your policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jazzaatthemadhouse

Chris gave this product an overall rating of 5 / 5

Great product and price

Bought car insurance for a great price compared to previous company I used for many years. Easy to use website to set up account. Would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chris

Froggy gave this product an overall rating of 5 / 5

Great price amd customer service

Ever since a had a fault accident claim this yr in jan i had been struggling to look for a decent insurance quote. I remember last yr sorting my neice insurance with aviva who qouted her a good price for young drivers. I was shocked to find avova gave me a good price. When i apokwnto customer services they were brilliant and listened to my needs and not pushed me to go with them. Actually they told me to look for other qoutes and if i couldnt find a better qoute to come to them. I got offered 10 percent off for breakdown and qill be going with them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Froggy

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