Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Kucu gave this product an overall rating of 5 / 5

Good service

good customer service the prize was very good thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kucu

Annie gave this product an overall rating of 5 / 5

Good review

The operative was very helpful finding me the best deal

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Annie

SPURSCRAZY gave this product an overall rating of 5 / 5

TRY AVIVA IF YOU ARE LOOKING FOR A NEW INSURER

Was looking for a new insurance policy because my current insurer wanted to increase the premium to a level tha I consider to be excessive and unfair, having made no claim whatsoever for 2 years. Found Aviva to be competitive, and found the switch process painless and easy to do.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SPURSCRAZY

Jonnie gave this product an overall rating of 5 / 5

Fantastic Service

What a fantastic service so easy and great value ! Every company of Insurance should follow example !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Jonnie

Lainey gave this product an overall rating of 4 / 5

Lainey

I went with Aviva as we already have 1 car and house insurance with them . I attempted to have the extra car insurance via Quidco and had to contact Aviva on line , I explained to Jason on line chat but he didn’t grasp it or couldn’t be bothered . Jason requires additional training I only went with Aviva because eventually having sorted myself I know which co I’m insured with . Aviva you were a disappointment and must do better .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Lainey

Nirver gave this product an overall rating of 5 / 5

Great Service and Fantastic Products

Aviva has always provided excellent service. Every phone call i have made has been fruitful and every executive i have spoken to has been very helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nirver

jasMAZDA gave this product an overall rating of 5 / 5

good value

Car insurance at a very competitive level FOR A 2 LITE CAR

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

jasMAZDA

Percy gave this product an overall rating of 5 / 5

Easy online transaction, good cover and competative price.

Fully comprehensive cover for two cars at a better price than I paid last year to another leading insurer. Very easy on line quotation process and no nonsense questions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Percy

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