Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Twinky gave this product an overall rating of
Twinky
29/04/2020
After looking at other companies AVIVA gave the best for the cheapest price.
I would recommend Aviva to a friend
- By:
- Twinky
- Gender:
- Female
- Age:
- 55 to 64
Twinky
John gave this product an overall rating of
Easy to use
29/04/2020
Motor insurance for multiple cars and drivers. Clear quote process and clear final quotation.
I would recommend Aviva to a friend
- By:
- John
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
John
PeeTee gave this product an overall rating of
Great Customer Service
29/04/2020
Motor Car Insurance. Not the cheapest but, because the service is fantastic, it was worth paying that little bit extra.
I would recommend Aviva to a friend
- By:
- PeeTee
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
PeeTee
Frank gave this product an overall rating of
Brilliant service!
29/04/2020
For car insurance I think Aviva are the best. Uncomplicated process. Immediate readjustment of my premium when I provided my NCD. Always someone to talk to.
I would recommend Aviva to a friend
- By:
- Frank
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Frank
Penny123 gave this product an overall rating of
Great customer.
27/04/2020
I bought car insurance , I was pleased with the price , and the service I got . I was talked to with all the different options available and the different prices . I’m happy with what I purchased to insure my car .
I would recommend Aviva to a friend
- By:
- Penny123
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Penny123
Jazzaatthemadhouse gave this product an overall rating of
Very helpful
27/04/2020
Quick polite staff great deal and very helpful they take their time to explain everything in your policy and look after all your needs for your policy
I would recommend Aviva to a friend
- By:
- Jazzaatthemadhouse
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jazzaatthemadhouse
Chris gave this product an overall rating of
Great product and price
27/04/2020
Bought car insurance for a great price compared to previous company I used for many years. Easy to use website to set up account. Would highly recommend.
I would recommend Aviva to a friend
- By:
- Chris
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chris
Froggy gave this product an overall rating of
Great price amd customer service
26/04/2020
Ever since a had a fault accident claim this yr in jan i had been struggling to look for a decent insurance quote. I remember last yr sorting my neice insurance with aviva who qouted her a good price for young drivers. I was shocked to find avova gave me a good price. When i apokwnto customer services they were brilliant and listened to my needs and not pushed me to go with them. Actually they told me to look for other qoutes and if i couldnt find a better qoute to come to them. I got offered 10 percent off for breakdown and qill be going with them
I would recommend Aviva to a friend
- By:
- Froggy
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Froggy