Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1747 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Nirver gave this product an overall rating of
Great Service and Fantastic Products
15/02/2020
Aviva has always provided excellent service. Every phone call i have made has been fruitful and every executive i have spoken to has been very helpful
I would recommend Aviva to a friend
- By:
- Nirver
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nirver
jasMAZDA gave this product an overall rating of
good value
15/02/2020
Car insurance at a very competitive level FOR A 2 LITE CAR
I would recommend Aviva to a friend
- By:
- jasMAZDA
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
jasMAZDA
Percy gave this product an overall rating of
Easy online transaction, good cover and competative price.
15/02/2020
Fully comprehensive cover for two cars at a better price than I paid last year to another leading insurer. Very easy on line quotation process and no nonsense questions.
I would recommend Aviva to a friend
- By:
- Percy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Percy
Goon gave this product an overall rating of
Great service
13/02/2020
I'm not one for reviews but happy I chose Aviva. Easy to use app and great insurance compared to other companies.
I would recommend Aviva to a friend
- By:
- Goon
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Goon
Annualpayment gave this product an overall rating of
Why can't I pay annually?
11/02/2020
Nice interface, good price. But I would prefer to have paid once for the year.
I would recommend Aviva to a friend
- By:
- Annualpayment
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 2 / 5
Our new AvivaPlus policies work on a subscription like basis with no interest charges for spreading the premium taken directly off a credit or debit card each month & no cancellation fees should you need to stop the policy mid-term. Lots of customers have found this beneficial but we take on board all customer feedback & are constantly working on potential improvements so it may be something that could be changed in the future. Take care
Jen, Social Media Response Team
Annualpayment
Dickie gave this product an overall rating of
Great Customer Service
10/02/2020
We have used Aviva van insurance for a number of years now as they are very competitive and customer service is excellent.
I would recommend Aviva to a friend
- By:
- Dickie
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dickie
youngo gave this product an overall rating of
nice and straightforward
10/02/2020
car insurance , I don't like to change companies but was with my previous company for 4 years with no claims yet my policy seemed to rise by 9-10 percent annually so looking at Aviva it seemed what Iwas looking for.
I would recommend Aviva to a friend
- By:
- youngo
- Gender:
- Male
- Age:
- 65 or over
youngo
John gave this product an overall rating of
Good value
10/02/2020
Car insurance cheaper than renewal quote with another insurer, and a higher level of cover.
I would recommend Aviva to a friend
- By:
- John
- Gender:
- Male
- Age:
- 65 or over
John