Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

sparky gave this product an overall rating of 4 / 5

good insurance product and customer service but the Aviva email system is very poor

In changing car insurance provider I settled on Aviva for myself and my 2 grown up children. The product is good, the people I spoke to (where I eventually found a number to speak to someone) were helpful. The only downside was the Aviva email system that consistently failed to send out confirmations/documentation to any of the given email addresses I supplied. The emails eventually came through but in some cases several days later !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Thanks for your positive review Sparky, I'm very happy to hear my colleagues could help resolve the queries you had. I appreciate the feedback on the email system and have logged it for the team to look at against your policy.

Yannis, Aviva Web Team

sparky

Patrick gave this product an overall rating of 5 / 5

Very easy to deal with and to talk to a real person.

Car insurance, which involved accepting a no claims discount from another country, which not all insurers would accept. Price was very fair and gave me a part refund after examining my no claims record.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Patrick

Bobby1bear2 gave this product an overall rating of 4 / 5

Best deal

I bought Aviva Car Insurance as it was the best on offer for me when my insurance expired and although I got the quote on line I phoned to go through the policy and the guy was very helpful so I decided to renew my policy with them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Bobby1bear2

ChrisR gave this product an overall rating of 5 / 5

Hassle free and cheaper than compsrison websites

You now have my business. Please try to keep it by not rooking me at renewal time! Ps appreciate having the option to not automatically renew; that infuruates me with other insurers!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisR

Pete gave this product an overall rating of 5 / 5

MotorInsurance

I purchased Motor Insurance which was much cheaper than my renewal with another company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Pete

Taty gave this product an overall rating of 5 / 5

Great Company

Car insurance great price and amazing costumer team.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Taty

Selva gave this product an overall rating of 5 / 5

Great customer Service

The whole process was seamless despite the whole country was in lock down.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Selva

Kelvin gave this product an overall rating of 4 / 5

A Good Car Insurance Provider!

Very effective in processing the insurance application. Particularly impressed in the process of confirmation of NCD entitlement. Premium is reasonable, too! Definitely a sensible choice of car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kelvin

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