Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Lisahair gave this product an overall rating of
Two new car insurance policies
26/04/2020
The call handler was very helpful in advising me on both my new car insurance policies and sorted out any questions promptly. Very pleased with the price and service
I would recommend Aviva to a friend
- By:
- Lisahair
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Lisahair
Beye gave this product an overall rating of
Justice
26/04/2020
I joined Aviva a few weeks ago and their services have been splendid and they are straight with information..Thank u Aviva for being my insurer
I would recommend Aviva to a friend
- By:
- Beye
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
Beye
RJanjua gave this product an overall rating of
Best service
26/04/2020
Best services and insurance policies, very supportive and services
I would recommend Aviva to a friend
- By:
- RJanjua
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RJanjua
nosni gave this product an overall rating of
great customer service
26/04/2020
after searching on the internet for better &cheaper car insurance i found aviva to be the be the cheapest &best for what i needed they were very understanding &did not pressurise you into anything i would recommend them to anyone
I would recommend Aviva to a friend
- By:
- nosni
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
nosni
A customer gave this product an overall rating of
Happy with insurance
25/04/2020
Quick and easy. And with cashback in 90 days. Bonus...
I would recommend Aviva to a friend
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Robin gave this product an overall rating of
Car insurance with Aviva in lockdown
25/04/2020
When it came to renewing my car insurance I found the best quote from Aviva. Implementing it under this lockdown was not without problems as phone calls had delays and complications. As did setting up my contract online. Eventually it was all organised.. there’s no doubt that in normal times that the experience would have been easier!
I would recommend Aviva to a friend
- By:
- Robin
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 2 / 5
Robin
DancingDave gave this product an overall rating of
early days
24/04/2020
Nice and easy to apply on line, would have been nice to include a courtesy car with the policy, as the policy has not started how am I suppose to make any judgment on the insurance so far so good.
I would recommend Aviva to a friend
- By:
- DancingDave
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Hi Dave, thanks for your positive review. A courtesy car is an optional extra on our policies in case people don't want it, but if you do, it's as easy as hitting a button - or giving us a quick ring/popping us a message or email. Thanks again and don't hesitate to contact us if you need any help.
Yannis, Aviva Web Team
DancingDave
Vinod gave this product an overall rating of
Good Customer Service
24/04/2020
Bought multi car insurance, like for like policy price better than other companies
I would recommend Aviva to a friend
- By:
- Vinod
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Vinod