Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Woody gave this product an overall rating of 5 / 5

Feedback

Car insurance was sorted there and then and very happy I am too

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Woody

Frankie gave this product an overall rating of 5 / 5

Dealt with very efficiently

Fully comprehensive motor insurance and breakdown cover bought at a very competitive price, a lot cheaper than our previous insurer. Arranged over the phone by a very polite young man.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Frankie

ChrisK gave this product an overall rating of 5 / 5

very helpful and competive

I am slowly moving ,many policies to AVIVA plus pensions gret easy web pages and great prices. Just hope their Claims dept work a shard as now having to make a few cliams due to lost short breaks with FLYBE & Hotels

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

ChrisK

Tina gave this product an overall rating of 5 / 5

Online buying

I needed to get motor insurance and guessed it would be impossible to talk to someone at the present time. Preferring to talk to someone I was very apprehensive about online buying. But it turned out to be very straightforward. So was very relieved !

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tina

MrWingco gave this product an overall rating of 4 / 5

Good Customer Service - Shame About Some Of The Communication

I renewed my car insurance recently following the death of my wife last year. She was the principal policyholder of a multi-vehicle policy and the only downside was Aviva's unclear communication implying I could renew the policy in my sole name. However, this wasn't the case but starting from scratch online was really easy and the policy price was extremely competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Hi there. Please accept my condolences for the loss of your wife, and I'm sorry to hear about the communication issues you've had. I've emailed you to look into this. Thank you.

Jake, Web team

MrWingco

Mark2020 gave this product an overall rating of 5 / 5

Purchased online, easy to use and I was pleased with the price of a fully comp multi car/van policy 5*

I was pleased with the price of the multi car/van policy with my wife as a named driver on both vehicles and a previous accident that I wasn't at fault, fully comp 800 pound.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Mark2020

PS54 gave this product an overall rating of 4 / 5

Online car insurance

I believe Aviva to be one of the best insurance companies i already have my van insured with Aviva and I have now purchased car insurance . So both my vehicles are covered without having to worry about them .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
1 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

PS54

Highcrags1 gave this product an overall rating of 5 / 5

very good price and service

van insurance fully comp job done great competitive price great features no nonsense genuine great value no drama very pleased

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Highcrags1

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