Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3451 customer reviews

stan gave this product an overall rating of 5 / 5

customer service

great service over the phone very helpful when purchasing car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

stan

Brothy gave this product an overall rating of 5 / 5

New business

Online is very easy to use The overall process was so straight forward and not at all time consuming.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brothy

Marta gave this product an overall rating of 5 / 5

Quick and easy

Great policy for a really good money. Thanks to discount I have (I have other products with Aviva) it was competitive with price. Aplication was very quick and easy. Great job!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marta

A customer gave this product an overall rating of 4 / 5

Yozzaliv61

Renewed my car insurance. Got a great price from Aviva.cheers guy's Keep up the good work

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tembb gave this product an overall rating of 5 / 5

Fast efficient service

Bought car insurance and saved a lot of money friendly, professional staff

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tembb

Mike gave this product an overall rating of 4 / 5

Policy contents were acceptable at a reasonable price

Car Insurance. The policy appeared to offer more benefits than my previous company. The only down side was that the website would allow me to pay in full but insisted on a monthly direct debit payment. By phoning Aviva I got what I wanted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Mike

MichaelH gave this product an overall rating of 5 / 5

Great price and cocer

Was one of the cheapest insurers when you consider interest on monthly payments - also, quite a lot of cover for the money vs other similarly priced insurers. Went direct and got a great price. Friendly and helpful customer service as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

MichaelH

Radarderek gave this product an overall rating of 4 / 5

Great Customer Service

I have found it was best for my car insurance. Also I can pay monthly.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Radarderek

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