Overall rating
This product has been awarded an overall rating of from 2995 customer reviews
Rating breakdown
2995 reviews
- 5 stars awarded by 1419 reviewers
- 4 stars awarded by 317 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Ligsy gave this product an overall rating of
Good value
22/04/2020
Very quick and easy. Cheaper than my renewal, and most online comparison sites.
I would recommend Aviva to a friend
- By:
- Ligsy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ligsy
Jess gave this product an overall rating of
Great customer service
21/04/2020
Bought a motor insurance, needed to explain that this year we wanted to transfer from spouse to spouse as main driver and after filling the online form decided to also call the motor renewal option number and was met with a really helpful, and friendly team member who swiftly and efficiently sorted out the new policy.
I would recommend Aviva to a friend
- By:
- Jess
- Gender:
- Female
- Age:
- 55 to 64
Jess
Driver gave this product an overall rating of
Easy
20/04/2020
I have bought car insurance, which was clear and easy online
I would recommend Aviva to a friend
- By:
- Driver
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Driver
Macray gave this product an overall rating of
Service
20/04/2020
Car insurance. Helpful to have discount because already have house policy.
I would recommend Aviva to a friend
- By:
- Macray
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Macray
Woody gave this product an overall rating of
Feedback
19/04/2020
Car insurance was sorted there and then and very happy I am too
I would recommend Aviva to a friend
- By:
- Woody
- Gender:
- Male
- Age:
- 55 to 64
Woody
Frankie gave this product an overall rating of
Dealt with very efficiently
19/04/2020
Fully comprehensive motor insurance and breakdown cover bought at a very competitive price, a lot cheaper than our previous insurer. Arranged over the phone by a very polite young man.
I would recommend Aviva to a friend
- By:
- Frankie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Frankie
ChrisK gave this product an overall rating of
very helpful and competive
19/04/2020
I am slowly moving ,many policies to AVIVA plus pensions gret easy web pages and great prices. Just hope their Claims dept work a shard as now having to make a few cliams due to lost short breaks with FLYBE & Hotels
I would recommend Aviva to a friend
- By:
- ChrisK
- Gender:
- Male
- Age:
- 65 or over
ChrisK
Tina gave this product an overall rating of
Online buying
19/04/2020
I needed to get motor insurance and guessed it would be impossible to talk to someone at the present time. Preferring to talk to someone I was very apprehensive about online buying. But it turned out to be very straightforward. So was very relieved !
I would recommend Aviva to a friend
- By:
- Tina
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tina