Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Speedygoslowly gave this product an overall rating of
All wrapped up in 3 ways
01/02/2020
A great option to buy your motor insurancewithgreatfeatrure
I would recommend Aviva to a friend
- By:
- Speedygoslowly
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Speedygoslowly
Renaultcaptor gave this product an overall rating of
Excellent service
01/02/2020
I purchased a car insurance, the service was exceptionally easy and brilliant
I would recommend Aviva to a friend
- By:
- Renaultcaptor
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Renaultcaptor
Jamesttt gave this product an overall rating of
Good start
01/02/2020
Bought aviva plus car insurance . First time with Aviva so will see how we go but I primarily bought this policy , (even though cheaper policies out there )as do not want to continuously change company each year , that I can stop the policy anytime without a charge and liked the fact that RAC breakdown cover can be included for a good price. Was a bit confused at first between quotes online for aviva and avivaplus but a quick online chat sorted out what I needed . Would have given 5 stars if a little bit cheaper .
I would recommend Aviva to a friend
- By:
- Jamesttt
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Jamesttt
Alexander gave this product an overall rating of
Helpful call centre and friendly service
31/01/2020
Car insurance. Not the cheapest quote but the best all round to suit my needs
I would recommend Aviva to a friend
- By:
- Alexander
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Alexander
Mark gave this product an overall rating of
Great experience
29/01/2020
Really decent price and enen went cheeper finding out I had 9 years ncb instead of four forgot I had mobility car thew years back
I would recommend Aviva to a friend
- By:
- Mark
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mark
Fraster gave this product an overall rating of
So far so good
29/01/2020
For the level of cover and the assurance of a 5 star rated Insurance I am happy with my pricing this year
I would recommend Aviva to a friend
- By:
- Fraster
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Fraster
MA51GAR gave this product an overall rating of
LONG WAIT ON PHONE
29/01/2020
WAITED OVER 45 MINUTES ON ONE CALL AND 36 MINUTES ON ANOTHER THIS IS RIDICULOUS FOR A COMPANY THE SIZE OF AVIVA VERY DISAPPOINTED AS OUR TIME IS VALUABLE
- By:
- MA51GAR
- Gender:
- Male
- Age:
- 35 to 44
- Ease of claims process
- 1 / 5
- Speed of resolution
- 1 / 5
- Customer experience
- 3 / 5
- Fairness
- 1 / 5
Hi Thanks for taking the time to leave your feedback, we really appreciate it. I'm sorry that you've had to wait so long to speak to our claims team, this isn't acceptable you're right. The quickest way to log your complaint is via our Claims Live Chat team which can be found here: https://www.direct.aviva.co.uk/MyClaims/Public/Motor
Andy, Aviva Online Team
MA51GAR
Tezza gave this product an overall rating of
Great value
29/01/2020
Car insurance on renewal I was impressed with the ease of the website and the value, it was easy to get a quote and with a company that you feel you can trust to look after you in the event of a claim.
I would recommend Aviva to a friend
- By:
- Tezza
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tezza