Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
chiman gave this product an overall rating of
OnLine Quote
01/06/2020
Wonderful site to get you Quote, which is prompt, and money saving. I definately saved money on My Car Insurance.
I would recommend Aviva to a friend
- By:
- chiman
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Ease of purchase
- 5 / 5
chiman
Smithy gave this product an overall rating of
Great customer
31/05/2020
Pensiion .car insurance great help to me .brilliant company ..really helped me .customer service is top rank.Thank you Aviva .would reccomend any one to this company .brilliant
I would recommend Aviva to a friend
- By:
- Smithy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Smithy
Ruffles gave this product an overall rating of
Efficient Service
31/05/2020
Already had home insurance with Aviva and decided to buy motor insurance. Received a quote quickly. The quote was competitive and easy to understand. After a few days I was able to view and print policy documents. A query was answered quickly, thank you.
I would recommend Aviva to a friend
- By:
- Ruffles
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ruffles
Flossy gave this product an overall rating of
excellent service
31/05/2020
Easy to navigate application , very good value for money , good company backup. Will almost certainly use again next year.
I would recommend Aviva to a friend
- By:
- Flossy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Flossy
molly gave this product an overall rating of
good service and quick
30/05/2020
have got car insurance again with aviva because they make it easy and always helpful. awill do there best for you.
I would recommend Aviva to a friend
- By:
- molly
- Gender:
- Female
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
molly
Avensis gave this product an overall rating of
insurance
30/05/2020
Easier than the multi Insurance companies on line to get quotes and communication going.
I would recommend Aviva to a friend
- By:
- Avensis
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Avensis
Hollywood gave this product an overall rating of
Auto insurance returning expat
29/05/2020
Bought auto insurance upon return to the U.K. having lived in Canada for 20 years. Aviva accepted documentary evidence of no claims history, which many insurers don’t. Good job Aviva.
I would recommend Aviva to a friend
- By:
- Hollywood
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hollywood
Annie gave this product an overall rating of
Car insurance
29/05/2020
I found aviva on line absolutely brilliant,the cheapest insurer's on line actually,don't buy any insurance until you get a quote from them first.
I would recommend Aviva to a friend
- By:
- Annie
- Gender:
- Female
- Policy features and benefits
- 2 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Annie